Human Resources Coordinator

CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation plan

Medical

Dental

Vision

401K

Short-Term Disability

Employee Assistance Program

Wellness program

Job summary

CrossCountry Mortgage, LLC in Ohio seeks an HR Compliance Coordinator to support I-9 processing, background checks, verifications of employment, and documentation. The role interfaces with employees, applicants, and internal teams to ensure accurate records and adherence to regulations.

Responsibilities include coordinating I-9s, monitoring background checks, processing VOEs, maintaining files, and assisting with audits and onboarding.

Qualifications

• Bachelor’s degree or equivalent education/experience required or preferred.
• 2+ years in Human Resources or related field preferred.
• Strong prioritization, organization, and communication skills.
• Excellent attention to detail and accuracy; customer-focused.
• Proficiency with Microsoft Office and HR systems.

Responsibilities

• Collaborate with management and branches to support HR processes and service.
• Guide employees/applicants on I-9, background checks, and VOEs.
• Coordinate and process I-9 forms with timely, compliant completion.
• Manage background checks and verify compliance standards.
• Process VOEs and maintain accurate personnel documentation.
• Support audits, recordkeeping, and onboarding activities as needed.

Skills

Prioritization

Organization

Communication

Customer service

Attention to detail

Microsoft Office

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

• competitive compensation plan
• medical
• dental
• vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The HR Compliance Coordinator supports Human Resources compliance functions by assisting with I‑9 processing, background checks, verifications of employment, and related documentation. This role works closely with employees, applicants, and internal departments to ensure accurate records and adherence to regulatory and CCM requirements. The HR Compliance Coordinator contributes to efficient HR operations through organized recordkeeping, timely processing, and responsive customer service.

Job Responsibilities:

• Collaborate with management, department leaders, and branch operations to support effective HR processes and deliver consistent, high‑quality customer service.
• Communicate with employees, applicants, and internal departments to provide guidance and assistance regarding I‑9 verification, background checks, verifications of employment (VOEs), and personnel documentation.
• Coordinate and process I‑9 forms, ensuring timely completion, accuracy, and compliance with federal requirements.
• Manage background checks, monitor results, and ensure all employees meet applicable verification and compliance standards.
• Process and track verifications of employment (VOEs) in accordance with CCM procedures and regulatory guidelines.
• Review and process letters of explanation and related documentation as needed.
• Oversee the administration, posting, and maintenance of required HR compliance posters.
• Maintain accurate and organized personnel files and assist with data updates and recordkeeping.
• Support compliance audits by preparing documentation, reviewing records, and assisting with corrective actions as needed.
• Serve as the initial point of contact for compliance‑related inquiries and route escalations to the appropriate HR or management resources.
• Assist with identifying opportunities to improve HR compliance processes and recommend updates to procedures, training, or documentation.
• Handle confidential information with discretion and in accordance with company policies and regulatory requirements.
• Assist with recruitment and onboarding activities as needed.

Qualifications and Skills:

• Bachelor’s degree or an equivalent combination of education and experience, preferred.
• 2+ years of experience in Human Resources or a related field, preferred.
• Excellent prioritization and organization skills.
• Excellent communication and customer service skills.
• High attention to detail and commitment to accuracy.
• Proficient in Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.