Human Resources Contact Center Associate

Main Line Health; Radnor (Delaware County); On-site; USD 33,640 - 52,128; Full time

Benefits offered by this job

Tuition Reimbursement

Job summary

Main Line Health is seeking an HR Contact Center Associate at our Radnor Corporate Office to handle HR inquiries, resolve requests, and document actions with accuracy and discretion. You will support payroll, benefits, recruitment, and employee data while leveraging ServiceNow, PeopleSoft HRMS, and Taleo in a fast-paced environment.

The role offers a full-time schedule, hybrid work arrangement, and opportunities for tuition reimbursement up to $6,000 annually for ongoing education.

Qualifications

• Minimum 1–2 years of HR experience.
• Experience as HR generalist or specialist preferred.
• Experience with ServiceNow, PeopleSoft HRMS and Taleo preferred.
• Intermediate MS Word and Excel usage.

Responsibilities

• Serve as the first point of contact for HR inquiries and requests.
• Resolve inquiries to closure or escalate complex cases per procedures.
• Maintain accurate documentation of inquiries and resolutions.

Skills

Customer service

HR knowledge

Documentation accuracy

Confidential environment

Education

High School Diploma

Business degree preferred

Tools

ServiceNow

PeopleSoft HRMS

Taleo

MS Office (Word & Excel)

Job description

Could you be Main Line Health's next HR Contact Center Associate at our Radnor Corporate Office?

Why work as an HR Contact Center Associate at Main Line Health?

Make an Impact!

The HR Contact Center Associate is the first point of contact for all incoming inquires, issues, and work requests. This role handles inquiries, requests, and cases to closure, while appropriately escalating complex cases. Specializing in various areas of HR support, such as payroll, benefits, recruitment and employee data management, the HR Contact Center Associate delivers accurate and outstanding customer service to internal and external customers. The HR Contact Center Associate is expected to utilize system tools to maximize efficiency and accuracy and follow established procedures to maintain effective and professional documentation of inquiries and resolutions.

Develop and Grow Your Career!

Invest in furthering your education by seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based on your Full-Time status.

Join the Team!

Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

Position

HR Contact Center Associate

Shift

Full time, Monday - Friday 9:30AM to 6:00PM. Hybrid work schedule.

Experience

Minimum of 1-2 years of experience working in Human Resources. Experience as a Human Resources generalist or specialist is preferred.

Experience with ServiceNow, PeopleSoft HRMS and Taleo is preferred.

Intermediate user level of Microsoft Office Word and Excel.

Experience working in a fast paced, confidential environment.

Education

High School Diploma required. Degree in Business or related field preferred.

Employee Status

Regular

Schedule

Full-time

Shift

Day Job

Pay Range

$24.42 - $37.84

Job Grade

208