Human Resources Certification & Administrative Support Specialist

Grand Rapids Public School District; Grand Rapids (MI); On-site; USD 33,000 - 47,000; Full time

Job summary

Grand Rapids Public Schools seeks a Human Resources Certification & Administrative Support Specialist at the Franklin Campus Administration Building in Grand Rapids, MI. The role reports to the Director of Human Resources and handles front office reception, certification tracking, and administrative support for the department.

Ideal candidates hold an associate degree in HR or a related field, with 1 year in HR or a fast-paced office.

Qualifications

• Associate degree in Human Resources, Business Administration, or related field.
• At least 1 year of HR or related experience with customer service.
• Experience with HRIS, confidential records, and policy interpretation.

Responsibilities

• Manage front office reception and HR email inbox, directing inquiries.
• Process daily mail, documents, verification requests, and resignations.
• Maintain confidential HR records and generate routine reports.
• Coordinate certification/licensure records and MOECS/MDE compliance.
• Provide timely, accurate administrative support to HR staff.

Skills

Customer service

HRIS

Confidential records

Microsoft Office

Communication

Attention to detail

Multitasking

Education

Associate degree in HR/Business

Tools

HRIS

Microsoft Office

Excel

Outlook

Word

Job description

Human Resources Certification & Administrative Support Specialist

Grand Rapids Public Schools Franklin Campus Administration Building - Grand Rapids, Michigan Open in Google Maps

This job is also posted in Grand Rapids Public School District , and Kent ISD

Job Details

Job ID: 5907228
Application Deadline: Posted until filled
Posted: Aug 28, 2026 4: 00 AM (UTC)

Starting Date: Immediately

Job Description

HUMAN RESOURCES CERTIFICATION & ADMINISTRATIVE SUPPORT SPECIALIST

DEPARTMENT: Human Resources

BARGAINING UNIT: Support Non-Exempt

WAGE: Grade 200 – Specific salary based on experience

DIRECT SUPERVISOR: Director of Human Resources

GRPS MISSION
Our mission is to ensure that all scholars are educated, self-directed and productive members of society.

JOB SUMMARY

Reporting to the Human Resources Director, the Front Office Certification Support Specialist is responsible for managing the Human Resources Department front office reception, coordinating employee certification and licensure records, and providing administrative support to the department. This position provides quality services in an efficient, timely and professional manner while maintaining a high level of customer service for employees, applicants, and visitors. This position requires strong attention to detail to ensure employee certifications and licenses are current, valid, and accurately maintained.

QUALIFICATIONS

Required Education and Experience:

• Associate degree in Human Resources, Business Administration, or a related field.
• Minimum of one (1) year of human resources, or related field:
  • Experience providing customer service in a fast-paced office environment.
  • Experience working with a human resources information system (HRIS).
  • Experience maintaining confidential employee records and databases.
  • Experience interpreting and applying policies, procedures, and regulations.

Preferred

• Experience working in a K-12 educational setting.
• Experience with educator certification and licensure, including the Michigan Online Educator Certification System (MOECS) and the Michigan Department of Education (MDE) requirements.

Knowledge, Skills, and Abilities:

• Knowledge of human resources practices, procedures, and educator certification and licensure requirements.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and experience using HR information systems.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Strong verbal and written communication skills with employees, administrators, applicants, and other stakeholders.
• Ability to work independently, prioritize multiple tasks, meet deadlines, and maintain accuracy in a fast-paced environment.
• Ability to identify, analyze, and resolve problems and provide effective customer service.
• Ability to work collaboratively and establish effective working relationships with diverse populations.
• Strong organizational skills and ability to compile, analyze, and maintain accurate records and data.

ESSENTIAL JOB FUNCTIONS

Essential functions under the Americans with Disabilities Act may include any of the following duties, knowledge, and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular on time and in person attendance is an essential function of this job. Other essential functions may include, but are not limited to the following:

Administrative Responsibilities

• Provides professional and timely customer service to employees, applicants, visitors, and callers; monitors and responds to the Human Resources email inbox and directs inquiries to appropriate HR staff.
• Processes daily incoming and outgoing mail, confidential documents, employment verification requests, loan forgiveness applications, unemployment claims, resignations, and retirements.
• Compiles data and prepares reports required by the District and state or federal agencies.
• Coordinates and processes substitute stipend payments and serves as backup for reviewing and processing Additional Work Forms (AWF).
• Maintains accurate, timely, and confidential Human Resources records and documentation.
• Attends required training and professional development activities as needed.

Certification and Licensure Responsibilities

• Enters, tracks, verifies, and maintains employee certification, licensure, and permit records in accordance with Michigan Department of Education (MDE) requirements; coordinates required permits through the Michigan Online Educator Certification System (MOECS) and Special Education approvals through KISD and MDE.
• Conducts an annual review of employee credentials and coordinates required permits for employees who do not hold appropriate certification or licensure.
• Provides administrators with annual and as-needed communication regarding certification, licensure, and renewal requirements and communicates employee certification status and updates to principals and Chief Area Instructional Leaders (CAILs).
• Monitors changes in District, state, and federal certification and licensure requirements and communicates updates to HR Generalists, HR Specialist, and the HR Director to ensure District compliance.
• Generates monthly certification, licensure, and permit reports and collaborates with the HR Generalists and HR Specialist to address discrepancies and ensure records maintain accurate and current.
• Participates in annual principal staffing and budget planning meetings to provide certification, licensure, and permit information and identify potential compliance requirements related to proposed staffing plans.

• Consistently demonstrate dependable attendance and punctuality.
• Perform other duties as assigned.

ADA REQUIREMENTS

The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, hear (in a quiet or noisy environment). Specific vision abilities required by this job include close vision, distance vision, and ability to adjust/focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.

MENTAL FUNCTIONS

While performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile, and negotiate.

NON-DISCRIMINATION/ACCOMMODATION ASSISTANCE

The Grand Rapids Public Schools will not discriminate against any person based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, veteran, or military status.

Position Type: Full-Time
Salary: $24.35 to $34 Per Hour

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Careers
• Email: [e-mail]

Map

The content you submit, offer, contribute, attach, post, or display (each a “Submission”) will be viewed by other users of the service who may or may not be accurately representing who they are or who they represent. Do not include any sensitive data in your submissions. Any submission or any use or reliance on any content or materials posted via the service or obtained by you through the use of the service is at your own risk. “Sensitive data” for purposes of this section means social security or other government‑issued identification numbers, medical or health information, account security information, individual financial account information, credit/debit/gift or other payment card information, account passwords, individual credit and income information or any other sensitive personal data as defined under applicable laws.