Human Resources Business Partner , Worldwide Grocery Stores

Amazon Inc.; Boston (MA); On-site; USD 68,000 - 118,000; Full time

Job summary

Amazon.com Services LLC in Boston, MA is seeking a strategic Human Resources Business Partner to accelerate business outcomes through talent strategy and organizational design. You will partner with leaders across functions, coach teams, and drive integrated HR solutions in a fast-paced retail context.

The role emphasizes organizational effectiveness, workforce strategy, and change management, with travel up to 25%.

Qualifications

• 3+ years of HR experience.
• Experience with HR processes and systems.
• Experience with analytical tools and ability to dive deep into metrics and reporting.
• 4+ years of retail or operations, or 4+ years of customer-facing retail, hospitality, or grocery industry experience.
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management.
• Willingness to work on-site four days per week, including time on the sales floor.

Responsibilities

• Leverage deep knowledge of the business to tailor people-focused solutions that drive business outcomes.
• Interpret key people metrics and trends, utilizing mechanisms to inspect, monitor, and proactively mitigate organizational risks.
• Design, recommend, and implement effective organizational structures that align with business strategy, strengthen culture, and enable inclusive decision-making.
• Partner with leaders to build customer-centric, Team Member–focused organizations that foster agility and empower frontline decision-making.
• Ensure dynamic assessment of organizational capability — strengths, weaknesses, and opportunities — on a forward-looking basis.
• Recommend new approaches, policies, and procedures to drive continual improvement in TMS service delivery.
• Assess both long-term and immediate leader talent needs to achieve business goals.
• Develop strategies to build required leader skills and establish inclusive talent pipelines.
• Coach and advise individual leaders and leadership teams on improving management abilities, addressing business challenges, and strengthening culture.
• Challenge leaders when necessary to break mental models on ways of working, biases, structure, and talent decisions.
• Reinforce difficult decisions that align with organizational strategies and values.
• Use listening mechanisms to identify trends, risks, and hotspots to inform change plans and maximize both customer and Team Member experience.
• Drive effective change environments by leveraging multiple perspectives and inclusive communication strategies.
• Influence and coach leaders as they build their teams' ability to navigate organizational changes.
• Monitor and evaluate implemented changes to assess effectiveness and durability.
• Build long-term, inclusive workforce plans aligned with business objectives; proactively identify current and anticipated workforce capability gaps and develop strategies to close them.
• Coach and support leaders in executing workforce plans and making resource-allocation decisions.
• Anticipate industry trends and talent needs, determining gaps in current and future capabilities.

Skills

HR experience

HR processes

Analytical tools

Retail/Operations

Employee processes

On-site 4 days

Education

Master's degree in Human Resources Management

Tools

Workday

Kronos

Microsoft Office

Job description

Human Resources Business Partner , Worldwide Grocery Stores

Job ID: 10557600 | Amazon.com Services LLC

This role supports Whole Foods Market stores, within the Worldwide Grocery Stores organization. Amazon is seeking a strategic and solution-focused Human Resources Business Partner (HRBP) to power the trajectory of our business by ensuring we have the right talent mix, leadership, and capabilities to innovate and deliver exceptional customer and Team Member experiences. As an HRBP, you will serve as a leader of people and organizational strategy — accelerating business outcomes through diagnosis, development, and execution of integrated solutions. You will build trusted relationships with leaders and act as the client face of TMS (Team Member Services), interfacing and liaising with Recruiting, Team Member / Team Leader Development, Compensation, Benefits, HRIS, and the Legal organization. You will coach, act as a change agent, and influence critical decisions around talent and organizational design to drive business results while ensuring compliance with corporate policies, government regulations, and statutory requirements. This role requires travel up to 25% of the time.

Key job responsibilities

Organizational Effectiveness

• Leverage deep knowledge of the business — including P&L, retail operations, and the competitive grocery/retail landscape — to tailor people-focused solutions that drive business outcomes
• Interpret key people metrics and trends, utilizing mechanisms to inspect, monitor, and proactively mitigate organizational risks
• Design, recommend, and implement effective organizational structures that align with business strategy, strengthen culture, and enable inclusive decision-making
• Partner with leaders to build customer-centric, Team Member–focused organizations that foster agility and empower frontline decision-making
• Ensure dynamic assessment of organizational capability — strengths, weaknesses, and opportunities — on a forward-looking basis
• Recommend new approaches, policies, and procedures to drive continual improvement in TMS service delivery

Leader and Leadership Team Effectiveness

• Assess both long-term and immediate leader talent needs to achieve business goals
• Develop strategies to build required leader skills and establish inclusive talent pipelines
• Coach and advise individual leaders and leadership teams on improving management abilities, addressing business challenges, and strengthening culture
• Challenge leaders when necessary to break mental models on ways of working, biases, structure, and talent decisions
• Reinforce difficult decisions that align with organizational strategies and values

Change Management

• Use listening mechanisms to identify trends, risks, and hotspots to inform change plans and maximize both customer and Team Member experience
• Drive effective change environments by leveraging multiple perspectives and inclusive communication strategies
• Influence and coach leaders as they build their teams' ability to navigate organizational changes
• Monitor and evaluate implemented changes to assess effectiveness and durability

Talent Planning & Workforce Strategy

• Build long-term, inclusive workforce plans aligned with business objectives; proactively identify current and anticipated workforce capability gaps and develop strategies to close them
• Coach and support leaders in executing workforce plans and making resource-allocation decisions
• Anticipate industry trends and talent needs, determining gaps in current and future capabilities
• Create talent goals and cadence with the Leadership Team, building inclusive talent mechanisms into the organization's rhythm of business

Team Member Relations & Compliance

• Consult with and advise organizational leaders and Team Members on TM relations and related issues within assigned client groups
• Provide sound policy interpretations and practice decisions; ensure adherence to company policies and applicable federal, state, and local regulations (including FMLA, ADA, HIPAA, and Leaves of Absence)
• Provide assigned client teams and leaders with training, coaching, and guidance to maintain compliance
• Serve as a neutral, approachable TMS professional who recognizes and proactively resolves potential people and organizational issues — escalating as appropriate

A day in the life

This is an in-person role. You’ll be on-site in our stores four days per week, working shoulder-to-shoulder with the leaders and Team Members you support — walking the floor and being a familiar, trusted face, not working from behind a desk or screen. This role requires balancing strategic thinking with hands-on execution. You will partner with business leaders to develop HR solutions aligned with business objectives, support organizational design initiatives, drive talent strategies, and create mechanisms to assess organizational health. You must be comfortable dealing with ambiguity while building structured approaches to drive successful and equitable outcomes. The HRBP serves as a trusted advisor and member of the business leadership team — expected to bring perspectives on the intersections of people strategy and business performance. You will engage as a subject matter expert on TMS-related topics and model a commitment to customer service, Team Member well-being, and the values that set our organization apart. The best HRBPs in our stores are the ones leaders and Team Members know by name — approachable in the aisle and the break room, not just in meetings. Strategy matters, but only when it’s grounded in real understanding of the people doing the work every day.

Basic Qualifications

• 3+ years of HR experience
• Experience with HR processes and systems
• Experience with analytical tools and ability to dive deep into metrics and reporting
• 4+ years of retail or operations, or 4+ years of customer-facing retail, hospitality, or grocery industry experience
• Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
• Willingness to work on-site four days per week, including time on the sales floor

Preferred Qualifications

• Master's degree or above in Human Resources Management, Business Administration or a related field
• Experience in e-commerce, retail or advertising, or experience communicating with a wide range of stakeholders, including colleagues and leadership
• Experience in retail, operations and/or business management
• Experience analyzing HR metrics and using data insights to drive business decisions
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience hiring and developing strong talent and building a team
• Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels
• Knowledge of HRMS/HRIS systems (e.g., Workday, Kronos) and proficiency with Microsoft Office Suite

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, Boston - 67,600.00 - 118,400.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.