Human Resources Assistant (Classification)

U.S. Immigration and Customs Enforcement (ICE); Irving (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Telework options

Paid holidays

Flexible schedules

Job summary

ICE's Office of Human Capital in Irving, Texas, seeks a skilled HR specialist at the GS-05 level to support classification workflows and records management within the Classification Unit.

The role involves handling customer inquiries via multiple channels, maintaining HR files, and assisting with desk guides and SOPs while ensuring compliance with policy and regulatory guidance. Strong communication and data handling are essential.

Qualifications

• One year of specialized experience at the GS-04 grade level or equivalent performing HR records management and responding to customer inquiries.
• Basic understanding of extracting/revising HR information in documents, files, and databases.
• Ability to explain HR procedures and guidance with supervision as needed.

Responsibilities

• Build relationships with customers through open communication.
• Assist with developing desk guides, SOPs, and reference materials for Classification Unit.
• Research and analyze data to identify issues and potential resolutions.
• Respond to stakeholder inquiries with policy references and links to information.
• Provide information on Classification processing procedures and requirements.

Skills

Customer service

Communication

Data handling

Typing 40 wpm

Education

4 years education above high school

Tools

HR databases

Office software

Job description

Summary

View Common Definitions of terms found in this announcement.

Organizational Location

This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center, in Irving, Texas.

This is a non-bargaining unit position.

Duties

The Office of Human Capital (OHC) supports the successful achievement of ICE's important mission by recruiting and hiring high-performing talent. OHC delivers a diverse portfolio of human capital programs and services for the ICE workforce, to include those that focus on the health and well‑being of ICE's most important priority, its employees.

Major Duties At The Full Performance Level

• Building sustainable relationships with customers through open and interactive communication.
• Assisting with the development of desk guides, standard operating procedures, and standard reference materials used within the Classification Unit.
• Researching and analyzing data to determine extent of customer problems and identify potential resolutions or workarounds.
• Responding to correspondence from internal and external stakeholders concisely, citing policy, and regulation when available as well as providing links to the information
• Responding to inquiries concerning Classification processing procedures and requirements, and provides additional information depending on the nature of the issue, organization services, and status of the requester.

Additional Information

The first 50 applicants will receive first consideration. Additional applicants, beyond the first 50, may be considered, upon management's request. Due to high volume of applicants, not all applicants will be considered.

Note: One or more positions may be filled using this vacancy announcement. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

Requirements

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Probationary Period: This is a full‑time permanent position (Career/Career‑Conditional appointment). Upon appointment to this position, you may be required to serve a one‑year probationary period.

Qualifications

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

Minimum Qualifications

For GS‑05

Must possess one of the following:

Experience

One year of specialized experience at the GS‑04 grade level or equivalent performing at least 2 out of 4 of the following duties:

• Assisting senior assistants and specialists maintaining administrative, HR subject matter records and files.
• Possessing a basic understanding of responding to customer issues using multiple communication channels, such as phone, email, or web‑based collaboration tools.
• Reviewing customer requests and inquiries and issue appropriate guidance in HR functional area of responsibility with supervision from senior assistants and specialists.
• Possessing a basic understanding of extracting/ revising/sorting information in HR documents, files, records, and databases.

Education

Successful completion of 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full‑time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

Combination of Education and Experience

A combination of successfully completed post‑high school education and specialized experience may be used to meet the total qualification requirements for the GS‑05 position. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application. Please note: only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

For GS‑06

One (1) year of specialized experience at the GS‑05 grade level or equivalent performing 2 out of 4 of the following duties:

• Entering, revising, sorting, calculating, or retrieving data, from various automated HR databases, for use in standard position management and classification reports.
• Processing a full range of recurring actions or forwards requests to HR specialists or other employees when further process or review is required.
• Locating and verifying information from records, files, and official personnel folders.
• Handling customer issues, provide appropriate solutions and alternatives; follow up to ensure resolution.

For GS‑07

One (1) year of specialized experience at the GS‑06 grade level or equivalent performing 2 out of 4 of the following duties:

• Reviewing documents and records to completeness and accuracy and follows through to obtain missing or corrective information.
• Using computer and office software programs to enter data, complete forms, correct errors or omissions, and extract/revise/sort information in HR documents, files, records, databases.
• Deliver effective and clear coordination and communication across multiple levels of management involved in HR actions.
• Assisting specialists in making Classification determinations by identifying Classification criteria in standards and assisting with the preparation of desk audits and position reviews.

To be qualified, you must type at least 40 words per minute based on a 5‑minute sample with three or fewer errors. (A typing test may later be required.)

Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.

National Service Experience (i.e., volunteer experience)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Current or Former Political Appointees

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non‑career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Disabilities and Veterans

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service‑connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans , Peace Corps , VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

Promotion Potential

When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.

E-Verify

DHS uses E-Verify, an Internet‑based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify , including your rights and responsibilities.

Suitability

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment , and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Background Investigation

To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation for High Risk as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case‑by‑case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

A student loan repayment incentive may be available, in which case a service agreement will be required.

Commitment

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

DHS offers competitive salaries and an attractive benefits package, including:

• health, dental, vision, life, and long‑term care insurance
• retirement plan
• Thrift Savings Plan [similar to a 401(k)]
• Flexible Spending Account
• Employee Assistance Program
• personal leave days
• paid federal holidays
• flexible work schedules
• telework
• tuition reimbursement
• transportation subsidies
• uniform allowance
• health and wellness programs
• fitness centers

DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Fair Chance to Compete for Jobs Act

The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code

• 9202(c) and 5 C.F.R
• 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Servicing Human Resources Office POC listed at the bottom of this announcement.

Eligibility for Benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self‑ManagementStress Tolerance
• Teamwork

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements.

Direct Hire Authority

These positions will be filled through the Office of Personnel Management's Direct Hire Authority. The "Rule of Three", Category Rating and Veterans Preference will not apply to this vacancy. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet.

Veterans

Although the Direct Hire Authority permits hiring without regard to Veterans Preference, applicants who are eligible for Veterans Preference are still encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). Staffing Policy View information on veterans' preference.

Federal Career Transition Assistance Program (CTAP,ICTAP,RPL) Eligibles

If you have never worked for the federal government, you are not CTAP,ICTAP,RPL eligible. View information about Eligibility on OPM's Career Transition Resources website. In addition, you must submit the supporting documents listed under the required documents section of this announcement. To be considered well qualified under CTAP, ICTAP, RPL you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Drug-Free Workplace

Pursuant to Executive Order 12564, and the DHS Drug‑Free Workplace Plan, ICE is committed to maintaining a drug‑free workplace and, therefore, personnel in safety‑or security‑sensitive positions (testing designated positions) are subject to random drug testing. Moreover, other drug testing of employees (e.g., reasonable suspicion drug test) may be conducted in order to ensure a safe and healthy work environment. All applicants tentatively selected for employment at ICE are subject to pre‑employment drug testing and a final offer of employment is contingent upon a negative drug test result.