Human Resources Analyst Senior

Arizona State Government; Phoenix (AZ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

ADHS Student Loan Assistance Program

Paid vacation and sick time

10 paid holidays per year

Transit subsidy

Job summary

The Arizona Department of Health Services is seeking an Employee Relations Consultant to serve as a senior ER analyst expert. You will interpret complex issues, advise management, and lead investigations while advising on personnel actions, policies, and compliance with laws.

This role supports HR program development and performance reporting. Under the Employee Relations Manager, you will prepare investigative reports, respond to management requests, and develop standard and ad hoc reports to

Qualifications

• Knowledge of federal and state employment laws and HR regulations.
• Experience interpreting policies and providing guidance to employees.
• Strong analytical and reporting capabilities with CQI/Lean exposure.

Responsibilities

• Counsel management, supervisors, and staff on employee relations issues and investigations.
• Conduct investigations, fact finding, and disciplinary action support.
• Interview employees at all levels and interpret personnel actions and policies.
• Draft investigative reports, EEOC statements, and official responses.
• Develop reports, dashboards, and performance metrics to drive HR service delivery.
• Support program improvements and provide HR analytics to leadership.

Skills

Communication

Conflict resolution

Investigation

Prioritization

Data analysis

Process improvement

Regulations interpretation

HR guidance

Reasoning

MS Office/Google Suite

Time management

Education

Bachelor's degree in HR or related field

Job description

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Employee Relations Consultant

Job Location

Address: 501 N. 24th St, Phoenix, AZ 85008

Posting Details

Salary: $72,600

Grade: 22

Job Summary

Under general direction of the Employee Relations Manager, the ER Analyst Senior is recognized as an expert in own area and has specialized depth and/or breadth of expertise in Employee Relations. The individual in this position interprets issues and recommends solutions or best practices; solves complex problems, taking a broader perspective to identify solutions; and acts as a resource to lower level colleagues.

Job Duties

Providing counsel, direction, and information to management, supervisors, and employees on employee relations issues; administrative investigations, mitigates, mediates or elevates to the Employee Relations Manager, as appropriate. Conducts employee relations and grievances investigations, including, but not limited to fact finding, investigations related to disciplinary actions and/or corrective actions.

Conducting employee relations investigations, inquiries, and/or fact-findings; meeting and interviewing employees at all levels throughout the agency. Provide interpretation to employees regarding personnel actions, evaluations, disciplinary, and related matters. Ensuring policies and procedures are followed in accordance with relevant laws, rules, and policies.

Drafting and preparing investigative reports, findings, EEOC position statements, official responses, disciplinary letters, and other official responses. Participating in the development and/or the implementation of interpretation of applicable policies and procedures, guidelines.

Responding to requests for information and assistance from management, supervisors, and employees. Developing and implementing various human resources programs for employee relations and conducting special research, studies, and projects, presentations, etc.

Develop standard and ad hoc reports, templates, dashboards, and other performance -related and compliance metrics. Provide analytical and HR operational reporting to improve overall HR service delivery and support strategic organizational objectives.

Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs)

Knowledge of:

• Current principles, practices and methods used in the administration of an HR program.
• Federal and State employment laws, state statutes, rules, regulations and Arizona Administrative Code (State Personnel Rules) as related to human resources such as EEO, FMLA, ADA.
• Agency policies, rules and regulations; and principles and practices of modern organizational development.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skill in:

• Communicate information effectively & accurately in writing and verbally to the customer base.
• Well versed in conflict resolution.
• Investigate and resolve customer complaints and inquiries from beginning to end.
• Establishing priorities among conflicting needs.
• Researching, collecting, and analyzing data and reports.
• Developing and implementing various improvement initiatives for assigned program areas.
• Interpreting rules & regulations.
• Providing guidance and consultative services to employees at all levels of DHS.
• Reasoning and diplomacy.
• Proficient computer skills using Microsoft Office and Google Suite.
• Time management & meeting deadlines.

Ability to:

• Analyze specific problem situations and determine acceptable solutions within the framework of laws, rules and regulations; perform research, collect and analyse data and report information.
• Negotiate and apply reason persuasively to resolve Employee Relations issues.
• Comprehend and make inferences from written material.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service; demonstrate continuous effort to improve operations and streamline work processes.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s)

Bachelor's Degree in Human Resources or closely related field and two years’ experience as an Intermediate Human Resources Analyst or equivalent experience; OR five years of Employee Relations experience at the HR Intermediate level. Preference given to candidates with relevant HR certification and continuous improvement and/or lean management experience.

Pre-Employment Requirements

Drivers License

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing [e-mail]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.