Human Resource Manager

Hy-Vee, Inc.; Springfield (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading grocery retailer in Springfield is seeking a Human Resource Manager to oversee HR functions, enhance employee satisfaction, and ensure compliance with company policies. Responsibilities include providing customer service, payroll management, and employee training. The ideal candidate will have a high school diploma with HR and accounting education and 2-3 years of related experience. Strong communication and problem-solving skills are essential. This is a fast-paced work environment aiming to maintain high employee morale.

Qualifications

• Ability to perform light work, exerting up to 20 pounds occasionally.
• Experience with payroll and employee records management.
• Must possess problem-solving and communication skills.

Responsibilities

• Provide excellent customer service focused on employee satisfaction.
• Coordinate payroll and hiring processes.
• Conduct employee training and orientation.

Skills

Customer service skills

Problem-solving skills

Ability to counsel and advise

Knowledge of HR and accounting

Communication skills

Education

High school diploma with HR and Accounting coursework

2-3 years of related experience

Tools

Computer

Workday

Microsoft Office Suite

Job description

Job Title

Human Resource Manager

Department

Grocery

FLSA Status

Non‑Exempt

General Function

Provides prompt, efficient, and friendly customer service. Updates payroll system. Counsels with department heads and employees regarding performance reviews, personnel issues, scheduling, benefits, wages, etc. Coordinates administrative duties including recruiting, hiring, payroll, performance reviews, orientation, benefits, employee counseling, and facilitates maximum employee satisfaction and retention.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable to and reports to District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Positions that report to you include all other store positions and any assigned by the Store Director.

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible. Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Coordinates the inputting, changing, and deleting of employee information in the Workday system (time and attendance).
• Counsels with department head and employee regarding performance reviews, scheduling, benefits, wages, etc., and acts as the Insurance Coordinator and 401(k) Coordinator.
• Handles and satisfies customer complaints, sends follow‑up letters, and thank‑you letters.
• Develops effective recruiting and retention programs to facilitate the staffing of the store; coordinates the transfer of employees from one store to another.
• Facilitates the hiring process and may be involved in the interviewing and placement of specified positions.
• Tracks vacation and personal days for store employees.
• Conducts orientation and trains new employees.
• Attends weekly staff meetings and assistant manager meetings.
• Adjusts hours and departments; takes time‑clock readings, etc.
• Conducts performance reviews and exit interviews.
• Makes payroll adjustments including extra bonuses, missed pay raises, etc. and sends to payroll.
• Provides department heads and management with standard reports.
• Transmits sales, hours, adjustments, and accounts receivable to corporate office on a weekly basis.
• Disperses paychecks, W‑2s, Trust Fund/401(k) reports/year‑end employee income and benefits reports, and other company and store communications (birthdays, anniversaries, etc.).
• Posts hours worked by employees.
• Prepares employee wage and employment verifications, as well as disability claims, leave of absence requests, and extensions.
• Records and follows up on Workers Compensation claims and issues and fills out accident reports on customers, both property damage and personal injuries.
• Schedules employees as needed, honors employee time‑off requests, and replaces employees that call in.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Coordinates quarterly part‑time employee meetings.
• Coordinates store events (Holiday party, Springtime Party, etc.).
• Assists with quarterly bonus meetings.
• Coordinates store Service Award program for all employees.
• Conducts tours of store for schools and civic organizations.
• Orders supplies for office and departments.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities, and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization, and interpret instructions.
• Ability to do arithmetic and calculations involving fractions, decimals, and percentages.
• Must possess the ability to interview, counsel or advise people; evaluate data, compose correspondence.

Education and Experience

High school, plus 2-3 years of other schooling (HR and Accounting) and Hy‑Vee experience. Six months or less of similar or related work experience.

Physical Requirements

• Must be physically able to perform light work exerting up to 20 pounds of force occasionally to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is occasionally exposed to chemicals/solvents. This is a fast‑paced work environment.

Equipment Used to Perform Job

Computer, Workday, Huddle, Microsoft Word, Outlook, calculator, phone, fax, copier, lotto machine, two‑wheeler, box cutters, and pallet jack.

Financial Responsibility

Responsible for payroll, accounts receivable, computer, and cash. Purchases uniforms/dress shirts, supplies, employee/store promotion, and processes cash advances.

Contacts

Has daily contact with customers and employees. Has monthly contact with the general public, community or trade/professional organizations, and federal/state governmental or regulatory agencies. Has occasional contact with suppliers/vendors.

Confidentiality

Has access to confidential information including employee records.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre‑employment drug screen.