Human Resource Manager

Covenant Living Communities & Services, Inc.; Florida; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

PTO & six holidays

403(b) with 3% employer match

Fitness center use at most facilities

Tuition assistance and scholarships

Employee assistance program

Legal services, home/auto insurance, 1

Pet Insurance

Job summary

Covenant Living Communities & Services, Inc. is seeking an Human Resources Manager to lead onboarding, compliance, retention, employee relations, and policy enforcement across our communities.

The role drives workforce initiatives in payroll, performance management, and training to support a high-performing team. The position partners with campus leaders to plan budget and talent strategies, improves HR processes, and ensures regulatory compliance.

Qualifications

• 5+ years of experience in human resources, including a mix of entry- and mid-level roles.
• Strong problem-solving and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational and time management skills.
• Strong analytical skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Engage in financial planning with business leaders, including budgeting and planning processes.
• Ensure HR function operates efficiently and with excellence, including payroll, Workday, self-service, recruitment, etc.
• Reduce employee relations issues by cultivating a positive work environment and engaging leaders.
• Prepare and guide campus leaders and employees through change and communicate initiatives.

Skills

Problem-solving

Conflict resolution

Verbal and written communication

Interpersonal skills

Organizational skills

Time management

Analytical skills

Microsoft Office proficiency

Education

Bachelor's degree in business administration or related field

aPHR credential

PHR credential

SPHR credential

Tools

Workday

Job description

## *We Are Inspired to Serve. Join us!*The Human Resources Manager will lead and direct the routine functions of the Human Resources (HR) department including onboarding, compliance, retention, employee relations, and enforcing company policies and practices. Specific duties will involve managing activities such employee relations, performance management, and training & development.**ESSENTIAL RESPONSIBILITIES:**Business Partnership* Engage in financial planning with business leaders, including key partnerships on budgeting and planning process.* Understand and plan for the business implications of evolving internal demands and external market conditions. Consult with business leaders to develop and implement solutions.* Provide insights and advice and a compelling case, not just data, to support decision making and lead change when necessary.* Influence decisions by building strong stakeholder relationships and partnerships.Operational Excellence* Ensure Human Resources function at local communities operates efficiently and with excellence, through simplified process and self-service functionality for transactional tasks.* Create community accountability to standard Human Resources process and order of operations, such as payroll, Workday transactions, self-service, recruitment, etc.* Continuously improve standard metrics, such as turnover, Workers Compensation claims management, employee engagement score, unemployment claims management, employee litigation, data integrity audits.* Ensure compliance requirements are met through strong record keeping processes, including meeting requirements for annual surveys, complaint surveys, state inspections, mock surveys, etc.* Keep up with trends and new regulations such as state law, minimum wage laws, federal laws, etc. Additionally, healthcare related industry trends, such as Department of Health Services and the like.* Continuously improve and optimize processes. Make recommendations for improvement to Central Office.Employee Focus* Reduce employee relations issues by cultivating a positive work environment, with excellent leaders, which enables an engaged employee experience.* Improve employee engagement, as evidenced by reduction in employee relations issues / complaints and an increase in engagement score.* Partner with business leaders on issue identification, action planning, and engagement initiatives.Change Ownership and Leadership* Prepare and guide campus leaders and employees through change.* Communicate and be a champion for change initiatives.* Utilize communication tools and strategy, to ensure effective communication with employees.**EDUCATION AND WORK EXPERIENCE:*** Required Degree: N/A* Preferred Degree: Bachelor's degree in business administration or related field.* Preferred Certificate(s): Associate Professional in Human Resources (aPHR), Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR)* Experience:+ 5+ years of experience in human resources, including a combination of entry-level and mid-level roles.+ Strong problem-solving and conflict-resolution skills**KNOWLEDGE, SKILLS, AND ABILITY:*** Excellent verbal and written communication skills.* Excellent interpersonal and customer service skills.* Excellent organizational skills and attention to detail.* Excellent time management skills with a proven ability to meet deadlines.* Strong analytical skills.* Ability to prioritize tasks and to delegate them when appropriate.* Proficient with Microsoft Office Suite or related software.**PHYSICAL REQUIREMENTS:*** Regular, predictable attendance is required.* Sufficient physical ability and mobility to work in an office/community setting.* Ability to stand or sit for prolonged periods of time.* Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.* Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 50 lbs.* Ability to operate various equipment based on department and weather conditions.* Engaging in repetitive movements of wrists, hands, and fingers - typing and/or writing.* Clarity of Vision:+ For near visual acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.+ For far visual acuity, Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.+ For peripheral vision, observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.**COMPETENCIES:*** **Leadership**: Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth* **Customer Success**: As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations* **Continuous Improvement**: Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency* **Account Strategy**: Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives* **Cross-Functional**: Collaboration Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience**Compensation Pay Range:**$70,158.00 - $100,414.00 per year**Reasonable Pay Estimate**A reasonable estimate of the pay range for this position is $70,158.00 - $100,414.00 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.**For full time employees, we offer a generous benefits package that includes:*** Medical, dental and vision insurance* Employer paid group term life and disability* Paid Time Off (PTO) & six paid holidays* 403(b) with a 3% employer match* Fitness center use at most facilities.* Various voluntary benefits:* + Life, AD&D+ Tuition assistance and scholarships+ Employee assistance program+ Legal services, home/auto insurance, discount purchasing program+ Pet Insurance##For more information about Covenant Living and CovenantCare at Home, please visit or .*Covenant Living and CovenantCare Home Health and Hospice are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.*# We believe we are a great place to work.Covenant Living & CovenantCare at Home are faith-based Continuing Care Retirement Community (CCRC) & Home Health organization. From the establishment of our first community - Covenant Home of Chicago in 1886 - to becoming the fifth-largest not-for-profit CCRC sponsor in the LeadingAge Ziegler Top 150, our goal has been to provide outstanding care and services to senior adults.# We believe we are inspired to serve.We create joy and peace of mind for residents and their families by providing a better way of life. These are the standards of behavior we hold ourselves to in serving our residents.**Safety******I learn & follow safety policies & procedures.I immediately report unsafe conditions for staff, residents, & guests and fix when possible.I protect residents, co-workers, & myself from unsafe conditions and practices by reporting unsafe conditions