HTC - Field Service Technician Level 2+

HOLT Group; Irving (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

HOLT Truck Centers in Irving, TX is seeking a Field Service Technician 2 to inspect, repair, and maintain On-Highway trucks, trailers, and attachments. You will diagnose with CAT and OEM tools, perform engine repairs, and ensure quality service while communicating with customers.

The position requires CDL, three years of experience, and the ability to travel up to 40%. You will mentor junior technicians and uphold safety standards and VBL values.

Qualifications

• High school diploma or equivalent and technical schooling preferred.
• Minimum of three years of experience required.
• CDL Class A or B required.
• ASE Certifications preferred.
• Must own and maintain necessary tools and a clean driving record.

Responsibilities

• Inspect, repair, and maintain On-Highway trucks, trailers, and attachments.
• Troubleshoot and diagnose using CAT and OEM tools.
• Complete service reports, parts requisitions, and timecards.
• Communicate repair costs and timelines to customers.
• Mentor and coach lower level technicians.

Skills

Truck diagnostics

CAT & OEM systems

Troubleshooting

Customer service

Safety compliance

Education

High school diploma or equivalent

Tools

Diagnostic software

On-Highway diagnostic tools

Job description

Field Service Technician 2 - HOLT Truck Centers

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: Irving Truck

Reporting To: Bruce Whitehead

Description

Job Summary: Provides exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles.

The incumbent in this position is expected to model the following practices on a daily basis:

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots, diagnosis, and repairs On-Highway trucks both Cat and OEM
• Performs engine and related equipment repairs on Trucks and Trailers
• Disassembles, inspects, determines parts required, and reassembles to factory specifications within TRGs
• Adheres to contamination control and HAZMAT rules and regulations
• Provides quality control/assurance inspections of completed tasks to include road testing
• Uses computers and related software to assist in diagnosing and reprograming engines
• Completes documentation for service reports, timecards, parts requisition and returns
• Maintains all company equipment, tools, and vehicles in a good, clean, and working order
• Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Travels to and from the job site and travels to retrieve parts
• Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications
• Orders parts needed to complete repairs
• Completes and files documentation necessary to justify billing
• Responds to customer needs after hours when needed
• Communicates job progress to supervisor and customer as needed
• Works overtime as required by workload and customers’ needs
• Maintains a P Factor of 100% or greater
• Maintains less than .5% rework for years total sales
• Projects professionalism with both internal and external customers, including personal appearance
• Acts as a mentor and coach to lower level Technicians
• Completes all assigned Technician Training Path courses and safety training
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling
• Knowledge and ability to explain how various systems function on trucks and trailers
• Operation and control skills of On-Highway Trucks & Trailers
• Problem-solving and troubleshooting skills
• Verbal communication skills
• Exceptional skills in customer service
• Excellent time management and organizational skills
• Ability to follow logical troubleshooting procedures
• Ability to learn and navigate various software for both CAT and OEM
• Ability to work independently and as part of a team
• Ability to be self-starting and motivated
• Ability to operate a conventional forklift
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair and overhead crane
• Ability to operate an On-Highway Truck on public roads
• Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

• High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required
• Minimum of three years of experience required
• CDL – Class A or B required
• ASE Certifications preferred
• Has met HDSI requirements for Service Field Tech 1; Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools
• On-going Safety Training required

Supervisory Responsibilities:

• None

Travel:

• Travel up to 40% and overnight travel may be required

Additional Requirements:

• Must own and maintain the necessary tools to efficiently perform the job
• Must have a clean driving record

Physical Requirements:

• Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reaching
• Constant movement and use of hands, this position requires good manual dexterity
• Communicates with customers, service managers, and co-workers
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Be able to maneuver safely and work underneath equipment
• Frequently lifts and moves materials and equipment up to 70 lbs.
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Work Environment:

• Frequently works outdoors around moving mechanical parts and exposed to weather extremes that include inclement weather, heat, cold, and humidity
• Exposure to minor burns, cuts, bites, or stings
• Exposure to small quantities of chemical, dust, steam, high-pressure water, and high speed rotating equipment
• Exposure to hazardous conditions and contaminants
• Works in an enclosed vehicle or equipment
• Works in extremely bright or inadequate lighting
• Exposure to high noise levels
• Requires wearing common protective or safety equipment

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.