HSS03 (Hwy290/43Rd) - Production Lead - Full time

Joe V's Smart Shop; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Joe V’s Smart Shop, a division of H-E-B, seeks a Production Lead to supervise and coach Production Team Partners, manage daily operations, and ensure safety and quality in a fast-paced environment. You will also assist with scheduling, training, and customer service while maintaining compliance with company policies.

The role emphasizes ownership, teamwork, and a commitment to delivering value to customers and partners across our Houston-area stores.

Qualifications

• 18+ years old
• 6+ months of related experience in a fast-paced retail setting
• Strong customer service and communication abilities
• Able to work flexible hours and handle multiple priorities

Responsibilities

• Assist Store Lead with daily operations and department duties
• Supervise and coach Production Team Partners
• Ensure safety, sanitation, and quality standards are met
• Order products and ingredients for production; manage workflow
• Train new partners and uphold policies and procedures
• Handle customer and partner inquiries and resolve issues

Skills

Department knowledge

Advanced customer service

Verbal/written communication

Conflict resolution

Multi-tasking

Flex scheduling

Scanner proficiency

Education

Job skills training and orientation

Job description

Overview

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Responsibilities

Job Summary: As a Joe V's Production Lead you will supervise, schedule, train and coach Production Team Partners while ensuring productivity, safety, sanitation levels, quality control, and ordering product, supplies and ingredients for production. You'll perform all job responsibilities with a sense of ownership and team approach.
Key Responsibilities & Essential Functions:

Store Lead Operations

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads a team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
• Trains new partners on production processes
• Ensures compliance with company, Store, and department policies and procedures
• Assists in all technical areas such as scanning, as needed
• Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
• Troubleshoots / reports equipment issues
• Ensures adequate levels of product and supplies for day-to-day operations
• Serves as a central contact between the Manager and other Production Team Partners
• Performs Department and cross-functional duties as needed
• Role models / fosters excellent customer service

Production

• Responsible for ordering product and ingredients for production area; assists with loads, unloads, and moves product
• Execute and ensure compliance of Fresh Production Planner
• Ensure all production processes are followed to minimize shrink and ensure quality control
• Ensure tag to tag integrity for production planograms
• Ensure First In / First Out and dating of salesfloor items & bulk production process is followed
• Ensures wareroom and wrap areas are organized

Food Safety / Sanitation

• Practices safety awareness
• Oversees production area sanitation standards are met
• Ensures compliance with department SOP¿s
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Complies with department / Store operating procedures and federal / state regulations

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement

• 18+

Work Experience

• 6+ months of related experience
• Experience working in a fast-paced, high volume environment

Knowledge/Skills/Abilities

• Strong working knowledge of assigned department(s) or area(s)
• Understanding of basic financial workings of assigned department, and how to drive profitability
• Advanced customer service skills
• Strong verbal / written communication and interpersonal skills
• Conflict resolution and influencing skills
• PC skills
• Ability to provide feedback on department procedures
• Ability to be flexible in adjusting priorities
• Ability to manage multiple priorities and shift focus between tasks
• Ability to work a flexible schedule
• Proficiency in Scanner and Business Center duties and skills

Education

• Completion of job skills training, compliance-related training, and divisional orientation

Licenses/Certifications

Physical Demands & Working Conditions

• Function in a fast paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Safely maneuver around moving mechanical parts
• Constantly reach at waist, grasp
• Frequently stand, walk, and use fine motor movements
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, and push / pull with arms
• Frequently be exposed to hot (non-weather) conditions
• Occasionally be exposed to cold, wet (non-weather) conditions, and loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs
• While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 10/01/2023