HSS I (Medical Assistant) (Hayward)

Planned Parenthood of the Pacific Southwest; Hayward (CA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Planned Parenthood of the Pacific Southwest is seeking a frontline receptionist to support health center operations. You will check in patients, collect payments, verify insurance information and schedule appointments in a busy clinical setting.

You will enter patient data into the Electronic Practice Management System (EPM), coordinate referrals, and assist with billing tasks while upholding patient privacy and service standards in a dynamic environment.

Qualifications

• High School Diploma or GED required.
• Strong communication across diverse backgrounds, both verbal and written.
• Basic Windows computer skills; willing to learn more software.
• Ability to multitask in a busy environment with accuracy.

Responsibilities

• Check-in/check-out and collect payments; manage appointment scheduling.
• Enter patient information into EPM; obtain insurance details and authorization.
• Communicate services, and referrals; ensure accurate charges and daily reports.
• Assist with lab prep and basic tests as needed.
• Coordinate with center staff and billing to resolve discrepancies.

Skills

Communication skills

Multitasking

Windows knowledge

Attention to detail

Education

High School Diploma

Tools

EPM system

Job description

• Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, as appropriate to scope of services and health centers;
• Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;
• Contributes to achieving health center productivity goals;
• Screens financial, medical and social history with correct documentation of pertinent information
• Demonstrates PPMM customer service standards;
• Solicits donations from patients per PPMM guidelines.
• Demonstrate PPMM workplace values and service standards.
• Follows all patient care standards

Front Office Check-in & Check-out:

• Communicates professionally and accurately about services, payment and appointment scheduling.
• Provides paperwork to patients and secures payment and insurance information as needed for billing purposes.
• Enters accurate patient information into Electronic Practice Management System (EPM)
• Makes Health Center appointments, provides information and appropriate referrals
• Contacts insurance companies to obtain benefit information and authorization for services
• Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures.
• Runs end-of-day reports as directed by Center Manager.
• Responsible for ensuring all charges are entered same day and all charges must be completed by close of business day.
• Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments.
• Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors.
• Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.
• Responsible for scanning all documents in patients chart at date of service
• Responsible for completing all billing tasks and corrections within 72 hours of receipt
• Responsible for following all PPMM financial policies and procedures
• Prepares charts for next day appointments; completes confirmation calls and chart prep as needed.
• Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture.
• Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation.
• Completes lab controls as needed.
• Cleans instruments, exam rooms, lab area, and autoclave as assigned.
• Prepares patients for exams and assists in exam room when needed;
• Provides pregnancy testing, information and referral, schedules PT clients for follow up family planning or other appropriate services;
• Performs lab work and venipuncture;
• Prepares examination room with appropriate supplies for examination and cleans room;

QUALIFICATIONS

• High School Diploma or General Education Diploma (GED)
• Able to communicate sensitive information across a range of diverse backgrounds (both verbal and written)
• General knowledge of Windows based computer applications and willingness to learn new computer skills
• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff

REQUIREMENTS

• Ability to work at nearby PPMM locations as needed
• Able to work nights and weekends as required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.