HSS Field Service Manager

Alfa Laval; Richmond (VA); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Dental and vision plans

401(k) plan

Paid holidays

Paid time off

Job summary

Alfa Laval seeks a seasoned HSS Field Service Manager to lead a team of field service engineers, balancing customer needs with business goals and driving strategic service opportunities.

You will mentor technicians into trusted advisors, coordinate with Sales, manage contracts, and oversee profitability while ensuring quality and safety. This is a remote or hybrid US-based role with up to 30% travel and strong growth potential.

Qualifications

• 5+ years of field technical or technical/commercial sales experience.
• Deep knowledge of Alfa Laval branded products or HSS.
• Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
• Strong communication and presentation skills.
• Proficiency in English, both oral and written.
• Willingness and availability to travel 30% including remote areas.

Responsibilities

• Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
• Secure a strong QHSE culture within the team.
• Develop, motivate, and mentor technicians into trusted advisors.
• Collaborate with Sales to develop service offerings and drive the lead generation during service.
• Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
• Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
• Support market regains strategies and acts as a connector between sales and technicians.
• Ensure proper competence development and conduct employee reviews, including skills matrix updates.

Skills

Team leadership

Customer-centric mindset

QHSE culture

Mentorship

Sales collaboration

Data analysis

Communication skills

English proficiency

Travel readiness

Education

Post-high school technical education or Associate/Bachelor's degree

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world‑leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About The Job…

As a HSS (High Speed Separator) Field Service Manager, you will play a pivotal role in developing and managing a team of trusted advisors that support business growth. You will lead a team of service engineers, ensuring operational excellence while balancing the needs of the customer, the business, and the team. This role is also a key connector between Sales and Technicians, driving strategic execution and commercial opportunities.

This is a remote or hybrid position located in Houston, TX, Greenwood, IN or Richmond, VA.

As a Part Of The Team, You Will

• Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
• Secure a strong QHSE culture within the team.
• Develop, motivate, and mentor technicians into trusted advisors.
• Collaborate with Sales to develop service offerings and drive the lead generation during service.
• Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
• Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
• Support market regains strategies and acts as a connector between sales and technicians.
• Ensure proper competence development and conduct employee reviews, including skills matrix updates.
• Manage performance issues appropriately and ensure effective people management, including in remote areas.
• Ensure the team is equipped with the right tools and resources.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

Visa sponsorship is not available for this role.

What You Know

You have a post-high school technical education or an Associate’s/Bachelor’s degree (preferred) and:

• 5+ years of field technical or technical /commercial sales experience.
• Deep knowledge and experience with Alfa Laval branded products or HSS.
• Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
• Strong communication and presentation skills.
• Proficiency in English, both oral and written.
• Solid computer and digital competence.
• Willingness and availability to travel 30% including to remote areas.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits‑eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.

The base salary for this role is typically $110,000 - $120,000.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer