HSPD-12: Government Badging & Credentialing Specialist (Kansas City, MO*)

Citizant; Kansas City (MO); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Health and Welfare benefits

Medical, dental, and vision insurance

401(k) plan

Generous PTO

Job summary

Citizant in the Kansas City area seeks an Enrollment Process Support professional to manage PIV card activations, enrollments, certificate updates, and PIN resets for federal clients.

You will coordinate enrollment workflows, verify applicant identities, collect documentation, and ensure data accuracy while adhering to security protocols and privacy requirements. Strong Excel data skills and customer-service experience are essential.

Qualifications

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.

Responsibilities

• Schedule appointments and/or service walk-ins for PIV activations, enrollments, certificate updates, and PIN resets.
• Answer calls/emails related to PIV credentials and access control matters.
• Coordinate enrollment process for PIV cards, verify identity, and collect required documentation.
• Manage appointments to accommodate flow of applicants with efficiency and accuracy.
• Collect and document personal information, biometric data, and other necessary details.
• Ensure all forms are completed and submitted per guidelines.
• Verify authenticity of documents to prevent fraudulent enrollments.
• Use approved methods to verify applicants' identities.
• Handle sensitive data and adhere to data protection regulations and security protocols.
• Communicate enrollment steps clearly and professionally to applicants.
• Provide excellent customer service and address questions/concerns.
• Escalate and de-escalate customer issues effectively.
• Maintain accurate enrollment records and track status of applicants and files.
• Stay updated with policies, regulations, and procedures for PIV enrollment.

Skills

Excel

Attention to detail

Communication skills

Discretion

Interpersonal skills

Adaptability

Administrative experience

Event attendance

Education

High School diploma or GED

Job description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small‑company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Duties and Responsibilities

Enrollment Process Management

• Schedule appointments and/or service walk‑ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answer phone calls/email inquiries related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure all required documents and forms are completed and submitted in accordance with established guidelines.

Verification and Authentication

• Verify the authenticity of the provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to verify applicants' identities before proceeding with enrollment.

Data Security and Privacy

• Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De‑escalate problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping

• Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicants, contractors, and federal employee files.

Compliance and Training

• Stay current with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Requirements

Required Competencies

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3‑4 times a month (frequency may vary depending on business needs).
• Perform other job‑related duties as assigned.

Physical Requirements

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities include reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25‑30 pounds.
• Requires typing for most of the day.
• Effective communication requires frequent periods of talking and listening.

Education

• High School diploma, GED certification

Clearance Requirement

• U.S. citizenship is required.
• Active Public Trust/MBI clearance or the ability to obtain one.

Benefits

• Health and Welfare (H&W) benefit
• Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience.

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Salary Description

$18.81