HSPD-12: Government Badging & Credentialing Specialist (Cincinnati*)

Citizant, Inc.; Cincinnati (OH); Presencial; USD 35.000 - 50.000; Tempo integral

Resumo da vaga

Citizant, Inc. is seeking an Enrollment Specialist to support PIV Card activations, enrollments, certificate updates, and PIN resets for government clients. You will manage appointments, verify identities, and collect required documentation with accuracy and discretion.

This role emphasizes data security, compliance with privacy regulations, clear communication with applicants, and meticulous recordkeeping. Proficiency with Excel is required to manage data, schedules, and reporting.

Qualificações

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.

Responsabilidades

• Schedule appointments and/or service walk-ins for PIV activations, enrollments, certificate updates, and PIN resets.
• Answer phone calls/email inquiries for all things related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Accurately collect and document personal information, biometric data, and other necessary details from applicants.
• Verify the authenticity of the provided documents and information to prevent fraudulent enrollment attempts.
• Handle sensitive personal information with discretion and adhere to data protection regulations.
• Communicate enrollment steps clearly to applicants and provide excellent customer service.
• Maintain accurate records of the enrollment process and prepare status spreadsheets.

Conhecimentos

Microsoft Excel

Descrição da vaga

Apply Job Type Full-time Description Company Description Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Duties and Responsibilities

Enrollment Process Management

• Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
• Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure that all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication

• Verify the authenticity of the provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy

• Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Escalation management involves listening, understanding, and responding to customer needs and expectations.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Recordkeeping

• Maintain accurate records of the enrollment process, including documentation of each applicant’s information, enrollment date, and any issues that may have been encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

Compliance and Training

• Stay up-to-date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

Requirements

Required Competencies

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.