HS/EHS Family Partner

South Central Human Resource Agency; Mount Pleasant (TN); On-site; USD 26,000 - 33,000; Full time

Job summary

South Central Human Resource Agency in Mt. Pleasant, TN is seeking a Full Time Head Start Family Service Worker to engage families, enroll participants, conduct home visits, and link families to community resources.

The role emphasizes accurate record-keeping, timely documentation, and collaboration with center staff to support health and family services goals. The position requires a High School diploma, a Family Service Credential within one year, and preferred AA/BA in Human Services.

Qualifications

• High School diploma or equivalent required.
• Family Service Credential required within one year of hire.
• AA/BA/BS in Human Services or related field preferred.
• Two years of social service experience preferred.
• Bilingual abilities preferred.
• Valid driver's license and insurance; background check as required.

Responsibilities

• Implement Head Start/Early Head Start enrollment and attendance procedures.
• Plan and conduct weekly home visits with enrolled families.
• Maintain documentation of services provided in program systems.
• Enter health and family service data in ChildPlus and report on schedule.
• Establish accurate records and report statistics as required.

Skills

Communication skills

Travel ability

Data entry

Record keeping

Bilingual (Preferred)

Education

High School diploma

Family Service Credential (within 1 year)

AA/BA/BS in related field (preferred)

Job description

Job Details: Job Location: Mt.Pleasant, TN 38474, Position Type: Full Time, Education Level: High School, Salary Range: $18.52 - $23.64 Hourly, Job Category: Nonprofit - Social Services

The employee works under the overall supervision of the Center Supervisor or Program Coordinator. The employee shall be responsible for offering parents opportunities to identify their strengths, needs and solutions as well as connect them to community resources. The employee will be capable of operating modern office equipment. The employee may be exposed to dust, dirt, foul odors and other factors due to the breakdown of some equipment or systems. The employee shall adhere to the National Smoke Free Environment Policy Public Law 103-227, Pro-Children Act of 2001 42 U.S.C. 7181 through 7184 and TN Licensure Rule 1240-04-01-12(14).

Section 1 - Job Performance

Quality of Work

• Implement Head Start/Early Head Start enrollment, attendance, percentage of attendance procedures.
• Plan and Conduct weekly home visits, utilizing Partners for a Healthy Baby curriculum with pregnant women enrolled in the EHS program
• Maintain documentation of services provided.
• Ensure accurate documentation and monthly follow up of Health and Family services is entered in Child Plus and completed according to program calendar.
• Ability to establish and maintain accurate records and methods for systematic reporting of statistical data

Job Knowledge

• Implement intentional Visits with families to meet requirements of the program.
• Demonstrate operational knowledge of Internet and Web-related technologies.
• Knowledge of special needs of families and aware of ways to effectively communicate and assist them

Initiative

• Complete and accurately enter HS/EHS applications into the ChildPlus database.
• Maintain and update Parent Information Board and Suggestion Box monthly or as needed

Section 2 - Personal Performance

Dependability

• Submit family service monthly report and monthly calendar to CSS according to program calendar.
• Ability to establish and maintains cooperative working relationships with families.

Attendance & Punctuality

• Provide supervisor with current work schedule on a weekly basis and notify them of any changes.
• Ensure all paperwork is accurate and submitted timely.
• Regular attendance and timely arrival to assigned work site.
• Submit accurate and timely employee time, attendance and mileage reports.

Relationship Building Skills

• Encourage family participation to keep them actively involved in the program.
• Participate in ongoing communication with families to ensure follow-up occurs with Family Partnerships, Needs Assessments, and Health information.

Flexibility

• Initiate and document Family Partnership process.
• Provide transportation assistance to enrolled Family when need is identified. (i.e. local agency appointment, HS/EHS function such as Policy Council or HSAC meeting)
• May have to sub in other positions or give staff breaks.

Communication Skills

• Implement 1 hour contact calls daily for children who are absent without notice.
• Make contact or complete home visit after two days for families that have attendance issues.
• Complete Needs Assessment with families according to the program calendar.
• Train parent committee members on planning and conducting monthly meetings
• Procure food from approved menu and submit invoices for family meetings, as assigned or communicate with nutrition worker to purchase the food.
• Plan and schedule Prenatal and post-partum visit with EHS Health coordinator or Community nurse partner.
• Encourage Parents to utilize the Learning Genie App.
• Secure and document in-kind contributions, volunteer time, and community support. Submit to Center Site Manager for review
• Prompt responses to correspondence via email.

Teamwork

• Contact DLL Educator to assist in interpretation/translation services as needed
• Assist in the compilation and completion of Self-Assessment/Community Assessment and participate in the analysis of data for training and planning purposes.
• Participate in teambuilding activities with center staff.
• Networking between all Head Start/Early Head Start centers to serve families.
• Assist in the development of Family and Male Involvement Activities, Parent Volunteer opportunities and Monthly Newsletter.
• Serves as backup to Site Manager when families need access to center.

Customer Services

• Ability to establish and maintain cooperative working relationships with families and assist them with emergency needs
• Embrace and establish community relationships and obtain Community Partnerships with local businesses, organizations and establishments in the community and attend their meetings as scheduled
• Share and Utilize community resources with families and serve as liaison between parents and community agencies through referrals and follow-ups.
• Assist with monthly Parent meetings and trainings.
• Adhere to Agency’s HS/EHS confidentiality policy, professional ethics and standards, demonstrating work habits which comply with Agency Personnel Policies and Procedures.
• Establish and maintain ongoing recruitment targeting children from low-income families, children with disabilities, children in foster care, homeless families and pregnant women at minimum of twice a week.

Section 3 - Personal Improvement

Decision Making

• Ability to prioritize work assignments.
• Recognizing and addressing emergency/crisis for parents immediately.
• Complete attendance plans with families as needed.

Supports Quality Improvement

• Review and enter Health and Family services PIR (Program Information Report) data in ChildPlus on a regular basis according to procedure.
• Explore and share ongoing ideas/solutions for program and content area specific improvement.

Professional Development Growth

• Obtain/maintain at a minimum Family Service Credential, as needed.
• Ensure PDP goals have been met.
• Plan and participate in schedule management team meetings, staff meetings, conferences, training sessions, workshops, and In-Service as assigned.

Qualifications:

• High School diploma or equivalent (Required)
• Family Service Credential (Required within one year of hire)
• AA or BA/BS Degree in Human Services, Sociology or a related field. (Preferred)
• Two years social service experience (Preferred)
• Bilingual (Preferred)
• Satisfactory physical examination prior to employment and every five years thereafter
• Must possess and maintain a valid Driver’s License and current Automobile Liability Insurance.
• Satisfactory criminal background check prior to hire and every 5 years thereafter. Drug testing as required.

Required Knowledge & Abilities:

• Knowledge of special needs of families and aware of ways to effectively communicate and assist them.
• Ability to establish and maintain accurate records.
• Ability to use a computer and enter data in an accurate manner and in accordance with established time lines.
• Ability to establish and maintain an effective working relationship with the general public and fellow employees.
• Ability to prioritize a complex workload.
• Ability to understand and follow any oral or written instructions and make mathematical computations and tabulations accurately.
• Ability to establish and maintain accurate records and methods for systematic reporting of statistical data.
• Ability to travel extensively within assigned area.
• Ability to be a mandated reported for suspected child abuse or neglect.
• Ability to promote a positive and encouraging work environment.
• Ability to assist in other positions as needed.

While performing the duties of this job, the employee is frequently required to sit; stand; stoop; bend; walk; talk; hear; use hands to grip, type; reach with hands and arms, occasionally required to stand or walk on uneven surfaces; climb stairs; run. 2 to 4 hours per day spent in strenuous physical activity, lifting up to 60lbs six or eight times in a 7.5-hour day.