HRS Business Professional, Data & Systems Support

Community College of Denver; Colorado Springs (CO); On-site; USD 62,000 - 67,000; Full time

Job summary

Pikes Peak State College in Colorado Springs is seeking a HRS Business Professional, Data & Systems Support to advance HR technology, reporting, and process improvement. You will serve as a liaison across HR Services, IT, CCCS, and other stakeholders to optimize systems and deliver accurate, secure data.

Responsibilities include maintaining HRS content and dashboards, building workflows and reports, and training users.

Qualifications

• Bachelor’s or Associate degree with related professional experience.
• Experience providing technical support and system enhancements.
• Experience with workflow automation.

Responsibilities

• Serve as primary liaison for HRS technology platforms (i.e. PageUp, Jira, and other HRS systems).
• Manage applicant tracking configurations and conduct audits to maintain compliant recruitment processes.
• Create, update content, templates, forms, and resources to support processes.
• Build service request forms, queues, routing rules, and notifications for HRS services.
• Coordinate tasks across HRS, IT, CCCS, and stakeholders for enhancements.
• Design, build, and refine HRS reports and dashboards for recruitment and onboarding metrics.
• Analyze trends to identify gaps and opportunities to improve HRS operations.

Skills

Technical support

Workflow automation

System enhancements

Education

Bachelor’s degree

Associate degree + 2 years related experience

Tools

Jira

PageUp

Job description

Title: HRS Business Professional, Data & Systems Support

Position Type: Professional Tech Full time

College: Pikes Peak State College

Location: Colorado Springs

Salary Range: $62,000 - $67,000 annual gross

Who We Are:

Pikes Peak State College is the largest and most diverse college in the Pikes Peak region, serving students with a wide range of goals, experiences, and responsibilities. Our students include recent high school graduates, working adults, military-affiliated students, parents, first-generation students, career changers, transfer students, and lifelong learners.

Our mission is to provide high-quality educational opportunities to all, with a focus on student success and community needs. We fulfill that mission by creating affordable, flexible, and accessible pathways that help students transfer to four-year institutions, enter the workforce, advance their careers, and build better futures close to home.

As the needs of our students, employers, and communities continue to evolve, so do we. PPSC embraces innovation that is human-centered, ethical, and focused on student learning. Through strong workforce partnerships and the thoughtful integration of emerging technologies, including artificial intelligence, we prepare students not only for today's opportunities, but for what's next.

We're looking for people who are passionate about access, collaboration, innovation, and student success. Whether you work in the classroom or behind the scenes, your contributions help create opportunities that change lives. At PPSC, our vision is simple: Students Succeed at PPSC.

Job Summary:

This is a NON-CLASSIFIED employment opportunity and is exempt from the State Classified Personnel System. Visit the State of Colorado for Classified employment opportunities. The HRS Business Professional, Data & Systems Support advances the effectiveness of Human Resource Services through technology, reporting, and process improvement. Serve as a liaison in partnership with Human Resource Services, Information Technology, Colorado Community College System (CCCS), and other stakeholders. Manage HRS system enhancements and promote accurate, accessible, secure, and user-friendly HRS services. Maintain and develop HRS-controlled system content and digital resources; build reports and dashboards; create, improve and automate workflows; provide training and user support. Improve, optimize and develop digital strategies and technologies aimed at enhancing employee and candidate communication across multiple platforms.

REPORTS TO: Director of Recruitment and Classification

Duties & Responsibilities:

HRS Technology & Systems Management

• Serve as primary liaison for assigned HRS technology platforms (i.e. PageUp, Jira, and other HRS systems) with HRS, IT, CCCS, and system vendors.
• Subject matter expert to manage applicant tracking system configurations and conduct periodic audits to maintain consistent, compliant employee recruitment processes.
• Manage and implement platform enhancements with HRS team and vendors.
• Create, maintain, and update content, templates, forms, checklists, communications, employee recruitment, and onboarding resources to support consistent processes.
• Build and maintain service request forms, queues, routing rules, and notifications to improve the delivery and tracking of HRS services.
• Triage and resolve routine user and system issues within delegated access; document, elevate, and track technical issues requiring support from IT, CCCS, or platform administrators.
• Manage requests for appropriate user access and permissions in accordance with established processes, privacy requirements, and institutional practices.
• Participate in planning, requirement gathering, configuration review, user acceptance testing, and rollout activities for approved HRS system enhancements and projects.
• Test forms, workflows, reports, and system changes for expected functionality and data accuracy; document issues and coordinate resolution before or after implementation.
• Coordinate project tasks, milestones, communications, and follow-up across HRS, IT, CCCS, and other stakeholders as assigned.

HRS Reporting

• Design, build, maintain, and refine recurring and ad hoc HRS reports and dashboards using approved systems and data sources, including measures related to employee recruitment, onboarding, vacancies, service requests, and various HRS operations.
• Partner with HRS staff and stakeholders to define reporting needs, develop meaningful metrics, and present accurate, understandable data for operational decision-making.
• Review, audit and resolve HRS system data for accuracy, completeness, and consistency.
• Analyze trends and reporting results to identify service gaps, workflow bottlenecks, and opportunities to improve HRS operations.

Process Improvement and Workflow Automation

• Assess existing HRS processes, document current-state and proposed workflows, and identify opportunities to reduce manual work, duplicate entry, and maintain consistency.
• Design and implement HRS process enhancements, electronic forms, notifications, and workflow automations using available platform functionality.
• Collaborate with HRS colleagues to establish process requirements, confirm approvals and controls, and support adoption of improved procedures.
• Use data to identify pain points, track progress toward key performance indicators and drive continuous improvement, while staying current on emerging trends to strengthen HRS processes and operations.
• Evaluate the effectiveness of improvements through measures such as turnaround time, completion rates, service volumes, and user feedback.
• Review digital resources and communications for accuracy, accessibility, consistency, and alignment with approved PPSC and CCCS guidance.
• Improve navigation, usability, and clarity of HRS digital information to enhance end user experience.

Training and User Support

• Develop and maintain system instructions, standard operating procedures, FAQ resources, and process documentation for HRS staff, employees, and candidates.
• Provide individual and group training, demonstrations, and guidance on HRS tools, system updates, reporting resources, and revised processes.
• Respond to user questions, gather feedback, and recommend adjustments that strengthen system consistency and service quality.

Competencies/KSAs:

• Ability to navigate differences effectively and respectfully in the workplace.
• Maintain consistency and integrity of the college’s HRS processes.
• Interpret and apply compliance with State Board Policies, System Procedures, federal regulations, and higher education practices.
• Provide direction and guidance to create end user understanding of HRS platforms.
• Foster positive working relations.
• Ability to identify issues and resolve problems in a timely manner.
• Ability to effectively work both independently and as a team member.
• Ability to manage multiple projects effectively and simultaneously.

Minimum Qualifications:

• Completed bachelor’s degree OR completed associate’s degree with two years of professional level experience performing similar duties to those described for this position. Degree discipline areas accepted in computer science, computer information systems, computer networking, or closely related field.
• Professional level experience providing technical support with ongoing system enhancements.
• Experience with workflow automation.

Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge. Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.

Preferred Qualifications:

• Two or more years of experience developing and maintaining automation processes.
• Experience with Jira software.
• Experience supporting HRS platforms.
• Ability to read, write, and speak fluent Spanish

Selection Process:

For full consideration, all application materials must be received by 4:00 p.m. MST on November 5, 2026.

Must be a State of Colorado resident or able to relocate to Colorado prior to first date of employment.

Visa support is not available for this position.

Additional Information/Benefits:

Work Life Balance

Pikes Peak State College offers a generous amount of annual leave and sick leave. Depending on your employment category and full or part-time status, Pikes Peak State College offers 15 hours a month of annual leave and 10 hours a month of sick leave accrual. There are paid holidays and alternate paid holidays which allow the college to be closed Christmas Day through New Year's Day. Eligibility is defined by your employment FTE status.

Tuition Reimbursement

Education and your success are a priority at Pikes Peak State College. We encourage you to develop job skills and abilities which will benefit you as well as our college. Eligible employees, their eligible dependents, and spouse/domestic partners may enroll in credit courses at any of the Colorado Community College System. Eligibility is defined by your employment FTE status.

Health, Dental & Vision

Pikes Peak State College offers a comprehensive benefits package designed to provide you and eligible dependents, spouse/domestic partner, with a broad range of employer paid and employee paid benefit options. In addition to medical coverage, the college offers dental and vision insurance plans to choose from. Eligibility is defined by your employment FTE status.

Retirement

Pikes Peak State College participates in Colorado Public Employees' Retirement Association (PERA) contribution rates. State employees are required to a mandatory contribution of a percentage of their salary to the plan, and the college contributes a percentage as well. While you are enrolled in PERA, you do not pay Social Security. In addition, there are supplemental retirement plans available through three other vendors.

Flexible Spending Accounts

Flexible Spending Accounts (FSA) offer you an easy way to pay for eligible medical and childcare expenses with money that's set aside with a pre-tax benefit. Eligibility is defined by your employment FTE status.

Disability Coverage

Pikes Peak State College offers disability insurance to help you meet needs should you become unable to work due to an illness or injury.

Life Insurance

Pikes Peak State College offers life insurance paid for by the college to eligible employees. Supplemental life and accidental death and dismemberment insurance policies are available for those interested in additional coverage. Eligibility is defined by your employment FTE status.

Additional Leave Programs

Pikes Peak State College offers additional leave programs such as bereavement leave, jury leave, community and parental academic leave, Family and Medical Leave (FML), and Colorado Family and Medical Leave Insurance (FAMLI).