HR Workforce Technology Manager

Freddie Mac; McLean (VA); On-site; USD 134,000 - 200,000; Full time

Job summary

Freddie Mac seeks a Workforce Technology Operations Manager to lead the team responsible for workforce technology operations, governance, data, and service delivery across the enterprise. You will oversee reliability, security, and performance of workforce technology services while driving continuous improvement and enabling scalable solutions that support business priorities and employee outcomes.

In this role you will lead operations, governance, and data programs, manage vendor relationships,

Qualifications

• 8+ years in HR SaaS technology, enterprise apps, or tech ops.
• 2+ years leading people and teams.
• Bachelor’s degree or equivalent experience.
• Experience with enterprise SaaS platforms (Workday, ServiceNow, Oracle, UKG).
• Experience in production support, ops, or service delivery.
• Knowledge of data governance, system security, access management, and risk.

Responsibilities

• Lead and develop a team for workforce technology operations, security, data governance, and service delivery.
• Oversee production operations of workforce tech apps, including reliability, integrations, releases, issue resolution, and support.
• Manage system security, access controls, and governance to ensure data integrity and risk mitigation.
• Partner with HR, Technology, Risk, vendors, and stakeholders to resolve issues and drive improvements.
• Lead governance, change management, audits, privacy, and compliance for secure services.
• Enhance employee/manager experiences via self-service, process improvements, and adoption initiatives.
• Manage priorities, capacity, and transitions of new capabilities into production.
• Develop talent, promote cross-training, and leverage data, automation, and AI to improve outcomes.

Skills

HR SaaS tech

People leadership

Security governance

Data governance

Operational excellence

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Workday

ServiceNow

Oracle

UKG

Job description

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Are you an experienced HR technology leader passionate about operational excellence, workforce technology strategy, and delivering exceptional employee experiences? Freddie Mac is seeking a Workforce Technology Operations Manager to lead the team responsible for the technology operations, workforce data, governance, and service delivery that support critical workforce programs across the enterprise. In this leadership role, you will oversee the reliability, security, and performance of workforce technology services while driving continuous improvement, managing operational risk, and enabling scalable solutions that support business priorities and employee outcomes.

Our Impact:

We enable the technology, data, and operational capabilities that support Freddie Mac\'s workforce and employee experience. Through strong governance, reliable service delivery, and trusted workforce data, we help ensure workforce technology solutions operate securely, efficiently, and effectively across the enterprise. Partnering across HR, Technology, Risk, and business teams, we drive operational excellence, strengthen controls, improve employee experiences, and deliver technology solutions that support organizational success.

Your Impact:

In this role, you will:

• Lead and develop a team responsible for workforce technology operations, security administration, workforce data governance, and service delivery.
• Manage the production operations of workforce technology applications, including platform reliability, integrations, releases, issue resolution, and ongoing support.
• Oversee system security, user access, workforce data governance, and operational controls to ensure compliance, data integrity, and risk mitigation.
• Partner with HR, Technology, Risk, vendors, and business stakeholders to resolve issues, manage operational risk, and drive continuous improvement.
• Lead technology governance, production change management, audit readiness, privacy, compliance, and other operational processes that support secure and reliable services.
• Drive enhancements to employee and manager experiences through support optimization, self-service capabilities, process improvements, and adoption initiatives.
• Manage operational priorities, team capacity, and service performance, while ensuring successful transition of new capabilities into production support.
• Build organizational capability through talent development, cross-training, knowledge sharing, and the use of data, automation, AI, and employee feedback to improve outcomes.

Qualifications:

• 8+ years of experience in HR SaaS technology, enterprise applications, or technology operations.
• 2+ years of people leadership experience.
• Bachelor\'s degree or equivalent combination of education and experience.
• Experience supporting enterprise SaaS platforms such as Workday, ServiceNow, Oracle, UKG, or similar solutions.
• Experience leading production support, technology operations, or service delivery functions.
• Experience with data governance, system security, access management, technology controls, or risk management.
• Experience managing vendors, stakeholders, projects, or technology enhancements in a complex environment.
• Strong understanding of HR processes and how technology enables employee and business outcomes.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and confidentiality.

Keys to Success in this Role:

• Strong people leadership and talent development skills.
• Customer-focused mindset with a passion for improving employee experiences.
• Ability to balance operational excellence, risk management, and business priorities.
• Skilled at building partnerships and influencing across teams.
• Strong analytical, organizational, and problem-solving capabilities.
• Commitment to data integrity, security, governance, and quality.
• Ability to lead through change and drive continuous improvement.
• Curiosity, adaptability, and strong communication skills, with enthusiasm for emerging technologies, automation, and AI-enabled ways of working.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full timeFLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $134,000 - $200,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.