HR Technology Analyst

Lincoln Property Company; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Lincoln Property Company is seeking an HR Technology Analyst to be the first point of contact for the HR Technology help desk in Charlotte, NC. You will troubleshoot Dayforce issues, audit updates before go-live, and maintain data accuracy through regular audits and form reviews.

You will also process new site adds as contracts are signed, generate HRIS reports and dashboards, and document processes for self-service functions. Strong Dayforce experience and Excel skills are required.

Qualifications

• Bachelor's degree in HR, Business, Information Systems, or related field.
• 1–3 years of experience in HRIS, HR operations, or HR technology.
• Experience with Dayforce or similar HRIS preferred.
• Strong analytical and troubleshooting skills.
• Proficiency with Microsoft Excel and large data sets.
• Excellent written and verbal communication.

Responsibilities

• Serve as the first point of contact for HR Technology help desk inquiries, triaging requests and escalating complex issues to the Manager, HR Technology.
• Troubleshoot day-to-day system errors, software bugs, and workflow issues within Dayforce, working toward timely resolution.
• Audit and test new Dayforce updates and releases prior to production push, documenting results and flagging issues for resolution.
• Maintain data accuracy across Dayforce through regular audits and by reviewing new form submissions for completeness and correctness.
• Process new site adds in Dayforce when new management contracts are signed, ensuring timely and accurate system setup.
• Prepare recurring and ad hoc HRIS reports, data extracts, and dashboards to support HR, Payroll, and business stakeholders.
• Maintain process documentation, job aids, and user guides for common Dayforce transactions and self-service functions.
• Support user access, security role, and workflow configuration tasks under the direction of the Manager, HR Technology.
• Partner with the Manager, HR Technology to identify recurring issues and recommend process improvements.
• Perform other duties and responsibilities as assigned.

Skills

HRIS experience

Help desk support

Dayforce experience

Excel proficiency

Data analysis

Education

Bachelor's degree in HR/Business/IS

Tools

Dayforce

Microsoft Excel

Job description

The HR Technology Analyst is the first point of contact for Lincoln's HR Technology help desk, troubleshooting day-to-day Dayforce issues, auditing and testing system updates before they go live, and maintaining the accuracy of employee and property data through regular audits and form review. This role also processes new site adds as Lincoln signs new management contracts, keeping our systems current as the business grows. The Analyst reports to the Manager, HR Technology and partners closely with the team on process documentation and reporting.

Essential Duties and Responsibilities

• Serve as the first point of contact for HR Technology help desk inquiries, triaging requests and escalating complex issues to the Manager, HR Technology.
• Troubleshoot day-to-day system errors, software bugs, and workflow issues within Dayforce, working toward timely resolution.
• Audit and test new Dayforce updates and releases prior to production push, documenting results and flagging issues for resolution.
• Maintain data accuracy across Dayforce through regular audits and by reviewing new form submissions for completeness and correctness.
• Process new site adds in Dayforce when new management contracts are signed, ensuring timely and accurate system setup.
• Prepare recurring and ad hoc HRIS reports, data extracts, and dashboards to support HR, Payroll, and business stakeholders.
• Maintain process documentation, job aids, and user guides for common Dayforce transactions and self-service functions.
• Support user access, security role, and workflow configuration tasks under the direction of the Manager, HR Technology.
• Partner with the Manager, HR Technology to identify recurring issues and recommend process improvements.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field preferred; equivalent experience considered.
• 1-3 years of experience in HRIS, HR operations, help desk/support, or a related HR technology role.
• Experience with Dayforce or a comparable HRIS strongly preferred.
• Strong analytical and troubleshooting skills, with the ability to identify root causes of system and data issues.
• Proficiency with Microsoft Excel (formulas, pivot tables); comfort working with large data sets.
• High attention to detail and commitment to confidential handling of employee data.
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical end users.
• Ability to manage multiple inquiries and deadlines, particularly during Dayforce release and testing cycles.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit or stand for extended periods, operate standard office equipment, and occasionally lift or move files and office supplies weighing up to 15-20 pounds.

Why Lincoln?

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.

About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, sports and entertainment, and mixed-use properties, throughout the United States, the United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 720 million square feet of commercial space. For more information, visit: www.lpc.com .

Lincoln Property Company offers eligible employees a comprehensive benefits package that may include:

• Medical insurance
• Vision insurance
• Company-Paid Life insurance
• Company-Paid Long Term Disability
• 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
• Flexible Time Off (FTO) or vacation benefits, depending on position classification
• Paid sick leave and other legally required leave programs
• Employee assistance and wellness programs where available
• Company-paid holidays
• Additional voluntary benefit offerings that may vary by location and position

Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.

Healthcare Benefits Notice

Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.

Equal Employment Opportunity

Lincoln Property Company is an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs. Lincoln does not discriminate against applicants or employees on the basis of race, color, religion, creed, sex, gender, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, military or veteran status, reproductive health decision-making, or any other status protected by federal, state, or local law. Applicants and employees may raise concerns regarding discrimination, harassment, accommodation, or retaliation without fear of reprisal.

Compensation

Lincoln Property Company is committed to pay transparency and equitable compensation practices. The salary or hourly pay range for this position has been established based on market data, job responsibilities, internal equity, geographic location, experience, education, certifications, and other job-related factors. Actual compensation may vary within the posted range based on these considerations. Certain positions may also be eligible for discretionary bonuses, incentives, commissions, or other forms of compensation where applicable.

Reasonable Accommodation

Lincoln Property Company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application, interview, and employment process. If you require an accommodation to participate in the job application or interview process, or to perform the essential functions of a role, please contact Human Resources at [e-mail]. Requests for accommodation will be treated confidentially to the extent permitted by law.

Work Authorization/ E-Verify

Lincoln Property Company participates in E-Verify. All offers of employment are contingent upon the candidate providing valid authorization to work in the United States. Lincoln Property Company does not sponsor employment visas, including H-1B, for this position at this time.

Background Check

Employment offers are contingent upon the successful completion of a background investigation, which may include verification of prior employment, education, criminal history, and other checks as permitted by applicable federal, state, and local law. The nature and scope of background checks may vary by role and location. Certain roles may require additional screening based on duties (driving history (MVR), financial background check, etc.)

Health and Safety

Lincoln Property Company is committed to maintaining a safe and healthy work environment in compliance with all applicable federal, state, and local occupational health and safety regulations, including OSHA requirements. Certain roles may have specific health, safety, or physical requirements that will be communicated during the hiring process. Employees may be required to wear personal protective equipment (PPE) or comply with site-specific security protocols depending on the nature of their assignment.

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.