HR Support Services Specialist

O'Reilly Auto Parts; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan & 401k

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking an HRSS Specialist to serve as the first contact for team members needing HR support. You will respond accurately, maintain confidentiality, and escalate issues to subject matter experts as needed.

In this role, you will assist with onboarding, payroll, PTO, I-9s, background checks, and employment verification while delivering courteous service and documenting inquiries for continuous improvement within the HR team.

Qualifications

• High school diploma or GED required.
• Ability to actively listen, prioritize, and problem solve.
• Excellent time management skills.
• Excellent word processing and spreadsheet skills.
• Strong interpersonal, written, and verbal communication with a focus on customer service.
• Ability to convey a positive and professional image in a variety of situations.
• Strong attention to detail with the ability to multitask and meet deadlines.

Responsibilities

• Serve as the first line of contact for HR related functions such as background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility.
• Triage and respond to incoming calls and correspondence and escalates issues to a subject matter expert as necessary.
• Actively listen to team members to understand inquiries and provide courteous feedback and follow up.
• Maintain confidentiality of all HR related information and assist other HR teams as needed.

Skills

Active listening

Time management

Word processing

Spreadsheets

Customer service

Professional image

Attention to detail

Multitasking

Meet deadlines

Education

High school diploma or GED

Tools

None

Job description

The HR Support Services (HRSS) Specialist is an integral part of the O’Reilly Auto Parts HR department. This role acts as the first point of contact for team members needing assistance with HR related issues. The HRSS Specialist effectively communicates with team members by providing accurate and timely responses as well as maintaining a thorough understanding of HR functions. Additionally, this role proactively escalates or redirects questions/issues to the appropriate subject matter expert, as necessary.

Essential Job Functions

• Serve as the first line of contact for team members needing assistance with HR related functions such as criminal background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility.
• Triage and respond to incoming calls and correspondence and proactively escalates issues to a subject matter expert as necessary.
• Actively listen to team members to gain an understanding of the inquiry, and provide courteous feedback and follow up in a timely manner as needed.
• Effectively assess team member needs and consistently provide excellent customer service while ensuring timely and accurate responses.
• Stay up-to-date on HR related procedures to ensure information provided to team members is accurate.

Maintain a Working Knowledge Of All Essential HR Functions.

• Educate team members on available HR services such as self-service tools and other vendor contact information as necessary.
• Guide team members through troubleshooting, navigating the Company site, and providing requested information.
• Utilize a system to document details of inquiries including transaction type, troubleshooting steps, database management, and steps taken to meet the team member’s request.
• Collaborate with other HR Support Service Specialists to improve customer service.
• Maintain confidentiality of all HR related information.
• Assist other HR teams with correspondence needs.
• Perform all other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• High school diploma or equivalent (GED)
• Ability to actively listen, prioritize, and problem solve
• Excellent time management skills
• Excellent word processing and spreadsheet skills
• Strong interpersonal, written, and verbal communication skills with a focus on customer service
• Ability to convey a positive and professional image in a variety of situations
• Strong attention to detail with the ability to multi-task and meet deadlines

Desired

• 2 years administrative/secretarial experience
• Previous work experience in a Human Resources department
• Bilingual

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.