HR Specialist, Research, Strategy & Solutions, Employee Experience & Outcomes (EXO)

Amazon; Nashville (TN); On-site; USD 113,000 - 160,000; Full time

Job summary

Amazon.com Services LLC in Nashville, TN is hiring an HR Specialist to join the Research, Strategy & Solutions Team. The role focuses on data-driven research, risk detection, and proactive HR strategies across a global network to improve employee experience.

The candidate will partner with Internal Communications, Legal, HR, and Operations to translate insights into scalable programs, influence leaders, and drive large-scale change while navigating ambiguity.

Qualifications

• Bachelor's degree or equivalent in Business, Program Management, HR, Employment Law, CS, Finance, CIS, Engineering, Operations Research or related field.
• 10+ years of HR or business function experience
• 5+ years of employee relations, labor relations or employment law experience

Responsibilities

• Design and maintain ongoing workforce research and trend-monitoring frameworks that detect emerging labor market shifts, geopolitical signals, and employee sentiment patterns
• Apply employee and labor relations expertise to identify trends, predict and mitigate risk, and develop solution-focused programs
• Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations
• Partner with cross-functional teams to develop and implement strategies that align with organizational priorities
• Independently design, own, and lead large-scale projects that improve frontline employee experience

Skills

Analytical thinking

Strategic communication

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Description

Amazon's Employee Experience & Outcomes (EXO) organization exists to earn, drive, deliver and protect the trust between Amazon and its 1.5M+ workforce. Within EXO, the Research, Strategy & Solutions Team is EXO’s center of excellence for employee relations research, intelligence, proactive strategies/consulting and solutions. We are seeking a HR Specialist to join our team as an individual contributor reporting to the Research, Strategy and Solutions Leader.

The successful candidate will have a demonstrated ability to: (i) assess data, workplaces, behaviors, external trends, and relationships to identify risks and gaps in the work environment; (ii) develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long‑lasting changes at all levels; (iii) influence leaders to gain alignment, support, and change; and (iv) work cross-functionally and globally to design and execute effective large-scale proactive strategies.

The HR Specialist will possess significant employee and labor relations expertise, excellent judgment, and highly developed analytical, research, and communication skills. The role emphasizes data-driven research, strategies and forward-looking trend analysis rather than reactive ER issues and/or investigations management.

Key job responsibilities

Research & Trend Intelligence

• Design and maintain ongoing workforce research and trend-monitoring frameworks that detect emerging labor market shifts, geopolitical signals, and employee sentiment patterns
• Conduct competitive benchmarking to identify best practices and emerging risks
• Develop predictive risk models to anticipate ER challenges before they elevate
• Produce research outputs that inform strategic decision-making

Risk Detection and Mitigation

• Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
• Synthesize workforce data, labor market intelligence, and employee sentiment to surface emerging risks and opportunities

Data Analysis & Strategic Insights

• Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations
• Define and measure success of programs through clear KPIs and research backed evaluation frameworks

Cross-Functional Leadership & Partnership

• Partner with cross-functional teams including Internal Communications, Public Policy, Public Relations, Legal, Human Resources, and Operations to develop and implement comprehensive strategies that align with organizational priorities
• Lead research initiatives that inform policy decisions and public-facing communications

Program & Project Delivery at Scale

• Independently design, own, and lead successfully large-scale, network wide projects that improve frontline employee experience
• Translate research findings into scalable mechanisms and programs for entire networks

Communication & Executive Influence

• Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
• Present research findings and strategic recommendations to senior leadership with clarity and impact
• Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results

Problem-Solving & Ambiguity Management

• Work independently with minimal supervision in ambiguous situations and persevere over internal and external barriers to drive resolutions
• Challenge current practices and industry status quo to generate creative mechanisms that bring about large-scale solutions

A day in the life

This role may also be based at one the following locations: Dallas (DFW20), NYC (JFK36), Boston (BOS21), Austin (AUS20), Sunnyvale (SJC44), Tempe (PHX12), Atlanta (ATL63), Chicago (ORD11), San Diego (SAN18), Culver City (LAX78). Relocation assistance will not be provided to these locations.

Basic Qualifications

• Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field
• 10+ years of HR or business function experience
• 5+ years of employee relations, labor relations, human relations or labor/employment law experience
• Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)

Preferred Qualifications

• Experience producing executive-level written materials and presenting to executive audiences
• Experience creating and implementing large-scale organizational programs
• Experience analyzing HR data and translating metrics into actionable workforce strategies
• Experience supporting large hourly workforces
• Experience prioritizing and managing multiple responsibilities
• Experience providing and effectively communicating strategic and tactical recommendations based on data
• Knowledge of general AI tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 113,300.00 - 160,000.00 USD annually

USA, VA, Arlington - 125,800.00 - 170,200.00 USD annually

USA, WA, Bellevue - 125,800.00 - 170,200.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10553045