HR Specialist I

Swagelok; Solon (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Total Rewards benefits

Job summary

Swagelok in Solon, Ohio seeks an HR Specialist I to deliver responsive HR support across walk-up, phone, chat, and email. You will handle routine HR system transactions in SuccessFactors, Kronos, and Microsoft Dynamics, resolve Level 1 inquiries, and contribute to a positive associate experience.

The ideal candidate has 1+ year of professional experience, a Bachelor’s degree (or 5 years relevant experience in lieu), and strong MS Office skills.

Qualifications

• 1+ year of professional work experience in human resources or a related field.
• Bachelor’s Degree required, or 5+ years of relevant experience in lieu of a degree.
• Proficient with Microsoft Office Suite.

Responsibilities

• Serve as the first line of HR support via walk-up, phone, and chat.
• Provide guidance on HR processes, policies, and tools.
• Maintain accurate HR data in SuccessFactors, Kronos, and Dynamics.
• Support timecard processing and payroll preparation with leaders.
• Ensure confidentiality and compliance with labor laws.
• Assist with HR programs, data reporting, and process documentation.

Skills

Attention to detail

Excellent communication

Multi-tasking

Customer service

Education

Bachelor’s Degree

5+ years of relevant experience in lieu of a degree

Tools

SuccessFactors

Kronos

Microsoft Dynamics

Job description

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between.That same dedication spans to our customers.

Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.

We strive to be a company where we all can do our best work with a true sense of purpose and belonging.

Be Connected. Be Valued. Be You.

We hope you’ll consider joining our team.

The HR Specialist I serves as a primary front‑line resource for associates by delivering responsive HR support across walk‑up, phone, chat, and email channels. This role performs routine HR system transactions, monitors workflows in systems such as SuccessFactors, Kronos, and Microsoft Dynamics, and ensures the accurate and timely processing of HR actions. The HR Specialist I resolves Level 1 cases, provides technical assistance, and applies foundational HR policy knowledge to address a wide range of associate inquiries. The role supports HR programs and cyclical processes, maintains reporting and records, and contributes to a positive associate experience by ensuring consistent, high‑quality service across all HR processes.

Essential Duties and Responsibilities:

HR Customer Service & Process Support

• Serve as the first line of support for HR inquiries through walk‑up, phone, and chat, ensuring associates and leaders receive prompt, accurate information and solutions for their inquiries and requests.
• Function as a Subject Matter Expert to provide comprehensive guidance to associates and leaders on a broad range of HR processes, policies and tools.
• Ensure a People First experience for associates while adhering to defined service level agreements (SLAs)
• Deliver technical assistance and support to associates and leaders regarding HR system access, troubleshooting issues, and system navigation.
• Maintain confidentiality and follow internal protocols to protect employee data and comply with all relevant labor laws.
• Handle sensitive associate issues with tact and in accordance with Swagelok values.
• Provide administrative support as necessary to HR and Operations teams (i.e. scheduling, filing, ordering, etc.)
• Maintain associate record files.
• Compile data to respond to subpoenas and record requests.
• Collaborate with HR peers and business units to recommend solutions and implement continuous improvement initiatives to consistently enhance the efficiency of process execution.
• Assist with updates to standard work, process documentation, training materials and reference guides to ensure accuracy and relevance.
• Assist in carrying out assigned components of enterprise HR programs and annual cyclical processes, contributing to the timely and accurate completion of engagement, compliance, and associate‑focused activities.

HR System Transactions

• Execute standard HR transaction workflows and maintain data integrity within Swagelok HR systems (SuccessFactors, Microsoft Dynamics, Kronos, etc.).
• Prepare and distribute HR data reports.
• Manage Level 1 HR cases to conclusion within defined SLAs and elevate complex cases as necessary.
• Process and route unemployment claims (CaseBuilder).
• Assist in development and updates of HR knowledge base articles to maintain relevance and accuracy of information.
• Support leaders to prepare timecards for payroll processing.
• Assist with troubleshooting and continuous improvement initiatives within HR systems.
• Other duties as assigned.

Education and Work Experience Requirements:

• One plus (1+) years of professional work experience
• Bachelor’s Degree or, In lieu of a degree, a minimum of 5 years of relevant experience.
• Proficient skills in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook, etc.
• Strong attention to detail
• Ability to multi-task and operate effectively in a fast‑paced environment
• Ability to work within a high‑volume customer service atmosphere
• Ability to handle sensitive and confidential information
• Excellent communication and interpersonal skills
• Excellent problem‑solving skills with ability to independently resolve and/or escalation issues.

Preferred:

• Basic knowledge of employment legislation
• One (1) year demonstrated customer service or call center experience
• One (1) year demonstrated HR Systems experience
• Experience using HR Systems and reporting

Working conditions and/or Physical Requirements:

• Working conditions associated with normal office environment.
• Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).
• Ability to effectively communicate in both small and large groups and settings.
• Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.

Congratulations on taking the first step to Be Connected. Be Valued. Be You.

Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy‑related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at‑will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.