HR Services Representative

asml; Chandler (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

ASML is looking for an HR People Operations Transactions Representative to handle a variety of HR duties across countries. The role includes data collection, inquiries management, compliance, and report generation in a confidential environment.

You will support HR portal transactions, input data, and follow global end-to-end processes while ensuring high customer satisfaction and adherence to SLAs. On-site Chandler, AZ presence is required.

Qualifications

• Bachelor's degree in Business or Human Resources or equivalent experience.
• Minimum of 2 years of experience in HR or customer service, preferably in HR Operations.
• Knowledge of HR processes, systems, and policies.
• Proficiency in Microsoft Office Suite; experience with Workday and/or ServiceNow helpful.

Responsibilities

• Handle inquiries from first contact through registration, escalation, and resolution professionally.
• Support customers on the HR portal and online tools to complete transactions.
• Provide operational transactional support and administrative services to in-scope processes.
• Gather and input customer data and maintain accurate records.
• Follow global end-to-end processes, tooling, and local compliance requirements.
• Escalate cases needing guidance on policies or procedures.
• Identify improvements and participate in projects to standardize and automate processes.
• Ensure service levels and high customer satisfaction are achieved.
• Maintain knowledge and update the knowledge base as needed.

Skills

Independent work

Customer focus

Communication skills

Prioritization

Team collaboration

Problem solving

Attention to detail

Data gathering

Education

Bachelor's degree in Business or HR

Tools

Microsoft Office Suite

Workday

ServiceNow

Job description

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Role and Responsibilities

As an HR People Operations Transactions Representative, this person will be responsible for completing a wide variety of HR duties that involve substantial variety and complexity for one or more countries. Responsibilities may include, but are not limited to, data collection, communication, inquiry handling, compliance, and report generation. The work performed in this position is generally critical and confidential in nature. This role will be trained on Human Resources practices, policies, procedures, and systems.

Other responsibilities include:

• Handle inquiries from first contact through registration, escalation, and resolution in a professional and efficient manner, following a first-time-right and end-to-end way of working.
• Supporting customers on the HR portal and relevant online tools in completing transactions.
• Providing operational transactional support and administrative services to in-scope processes.
• Perform customer-related data gathering and input.
• Work according to defined standards, in line with global end-to-end processes and tooling, as well as local compliance requirements.
• Escalating cases where guidance and clarification of policies and procedures is required.
• Actively identify customer-centered improvements and participate in improvement projects, while helping drive standardization, simplification, and automation of relevant processes.
• Ensure service level agreements are met and a high level of customer satisfaction is achieved.
• Maintain own knowledge and skills, and update the knowledge database as needed.

Education and Experience

Bachelor's degree in Business or Human Resources; or an equivalent combination of education and experience.

• Minimum of 2 years of experience in HR or customer service, preferably within HR Operations.
• Knowledge of HR processes, systems, and policies.
• Proficiency in Microsoft Office Suite.
• Experience using Workday and/or ServiceNow preferred.

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

• Ability to work independently and collaboratively in a team environment.
• Strong customer focus with a commitment to quality, efficiency, professionalism, and customer satisfaction.
• Ability to understand customer needs, adapt communication style, and build cooperative working relationships with employees, managers, HR colleagues, and co-workers.
• Open, clear, concise, and professional communication skills.
• Ability to manage priorities, align work effectively, and meet deadlines in a changing, demanding environment.
• High attention to detail with the ability to read, interpret, and apply data, information, documents, and new skills.
• Acts with integrity, builds trust, shows ownership, and demonstrates accountability.
• Demonstrates ASML's Challenge, Collaborate, and Care values in interactions with employees, managers, and HR colleagues.
• Identifies bottlenecks, drives improvements, and follows assignments through with minimal supervision.
• Ability to follow established procedures within required timelines.

Other Information

This position is located on-site in Chandler, AZ. It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.

Role within Office Responsibilities

Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus. Occasionally lift and/or move up to 20 pounds. May require travel dependent on business needs. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and abili