HR Representative I

Syracuse University; New York (NY); On-site; USD 61,319,731 - 65,904,384; Full time

Job summary

Syracuse University is seeking an HR Representative I to support our campus HR Shared Services team in Syracuse, NY. This on-site role handles front-line inquiries, processes HR data, and contributes to benefits and payroll activities.

The position emphasizes collaboration across HR partners, high accuracy, confidentiality, and excellent customer service within standard university hours.

Qualifications

• Bachelor’s degree preferred; an equivalent combination of education and experience will be considered.
• 1–2 years’ experience in Human Resources is preferred.
• Specialized knowledge in Benefits, HRIS or Compensation is preferred.

Responsibilities

• Review, verify and enter or upload data to the HRIS.
• Prepare and review position, compensation, and employment information submitted by departments and process related transactions.
• Process changes to health benefits, retirement contributions, and tuition.
• Provide direct customer service to all current, prospective, retired & terminated employees by responding to inquiries and leadership requests.
• Provide accurate, reliable and timely responses to HR Shared Service Center emails, phone calls and walk-in requests.
• Distribute action items as needed and escalate complex issues as needed to HR Representatives II’s, Senior HR Shared Service Advisors or Manager of HR Shared Services.
• Provide benefit administration support: conduct new employee benefit orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process family status changes and ensure proper documentation is provided.
• Review and monitor reporting and processing of specific benefit plans to ensure compliance and eligibility.
• Audit data for federal and legal compliance as well as University policies, procedures and eligibility (compensation, system, benefits plans, pay notices, I-9, social security, etc.).
• Seek continuous process improvements utilizing HR tools and knowledge of task.
• Demonstrate expertise in HR systems & workflow analysis resulting in process improvement recommendations.
• Participate and lead special project work for HR.

Skills

MS Office Proficiency

HRIS

Payroll systems

Interpersonal skills

Attention to detail

Written communication

Confidential information handling

Multitasking

Teamwork

Education

Bachelor’s degree preferred

Tools

HRIS

Payroll systems

Job description

Title: HR Representative I

Location

Syracuse, NY

Commitment to On-Campus Experience

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

Pay Range

$21.40 - $23.00

Job Type

Full-time

Hours

Standard University business hours: 8:30am – 5:00pm (academic year); 8:00am – 4:30pm (summer). Hours may vary based on operational needs.

Job Description

Under general supervision, the Human Resources Shared Services Representative deliver first line customer service support to the University on various HR subject matters. The individual responds to employee inquiries and leadership requests, identifies issues and escalates as needed. The HR Shared Services Representative provides technical, transactional, communication and systems support to the University, HR Business Partners and Centers of Expertise. The HR Shared Services Representative monitors the HR Shared Services email inbox, answers phone calls and as needed distributes action items to team members while providing accurate, reliable and timely responses to internal and external customers. This position is responsible for performing the duties and responsibilities with minimal supervision and instruction, and a high degree of accuracy with superior customer service.

Education and Experience

• Bachelor’s degree preferred. An equivalent combination of education and experience will be considered.
• 1-2 years’ experience in Human Resources is preferred.
• Specialized knowledge in Benefits, HRIS or Compensation is preferred.

Skills and Knowledge

• Highly proficient with MS Office Products and technology tools. Experience with HRIS and Payroll systems.
• Excellent interpersonal skills and an ability to work collaboratively with various levels.
• Detail oriented, with the ability to multi-task and work in a deadline driven environment.
• Exceptional written and analytical skills.
• Ability to maintain confidential information.
• Possess efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others.
• Possess a strong sense of urgency as part of the daily work style.
• Ability to work well independently and as part of a team.

Responsibilities

• Review, verify and enter or upload data to the HRIS.
• Prepare and review position, compensation, and employment information submitted by departments and process related transactions.
• Process changes to health benefits, retirement contributions, and tuition.
• Provide direct customer service to all current, prospective, retired & terminated employees by responding to inquiries and leadership requests.
• Provide accurate, reliable and timely responses to HR Shared Service Center emails, phone calls and walk-in requests.
• Distribute action items as needed and escalate complex issues as needed to HR Representatives II’s, Senior HR Shared Service Advisors or Manager of HR Shared Services.
• Provide benefit administration support: conduct new employee benefit orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process family status changes and ensure proper documentation is provided.
• Review and monitor reporting and processing of specific benefit plans to ensure compliance and eligibility.
• Audit data for federal and legal compliance as well as University policies, procedures and eligibility (compensation, system, benefits plans, pay notices, I-9, social security, etc.).
• Seek continuous process improvements utilizing HR tools and knowledge of task.
• Demonstrate expertise in HR systems & workflow analysis resulting in process improvement recommendations.
• Participate and lead special project work for HR.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Required Documents

1. Resume/CV
2. Cover Letter

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you first find out about this position?
   • sujobopps.com (Syracuse University Online Employment website)
   • Syracuse University HR Recruiter
   • Virtual Career Fair (via NYS Department of Labor)
   • SUNY EOC (Equal Opportunity Center)
   • Women’s Opportunity Center
   • Jubilee Homes
   • Syracuse Northeast Community Center
   • Interfaith Works
   • JobPlus
   • Syracuse.com
   • Chronicle of Higher Education
   • HigherEdJobs.com
   • HERC (HERC Higher Ed Recruitment Consortium)
   • InsideHigherEd.com
   • Indeed.com
   • DiverseEducation.com (Diverse Issues in Higher Education website)
   • LinkedIn Job Posting
   • Facebook
   • Job Fair
   • Search Firm
   • Referred by an SU Employee
   • Other
2. If "other", please describe how you first found out about this position.

   (Open Ended Question)

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class‑leading initiatives focused on making an SU degree accessible and affordable to the post‑9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Mandatory Mandatory Mandatories

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