HR & People Operations - Decision Makers - ITSM/ESM Research - Canada

Prolific Academic Ltd; United States; Remote; USD 138,000 - 276,000; Full time

Job summary

Prolific is seeking HR and People Operations leaders with hands-on ITSM/ESM platform experience to join its Expert Network as subject matter experts. You may complete a short test and, if successful, join Prolific as a paid participant to share your insights with researchers and organisations.

Researchers may pay up to $200 per hour for your expertise, with tasks typically requiring about one hour of uninterrupted work, though shorter tasks are common.

Qualifications

• Professional Experience: Director-level or above in HR/People Ops or related function.
• Domain Knowledge: deep background in HR Operations, People Ops, Employee Relations.
• ITSM/ESM Experience: hands-on use of ITSM/ESM platforms.

Responsibilities

• Answering Research Questions: share expert perspective on HR service management topics.
• Scenario Review: assess HR/People Ops scenarios like onboarding requests and ticket triage.
• Surveys & Interviews: participate in structured surveys or interviews for research.
• Product & Process Feedback: give feedback on tools, workflows and processes in ITSM/ESM for HR contexts.
• Framework Input: contribute expertise to help research teams understand HR/People Ops use of service platforms.

Skills

Director-level HR

People Operations

ITSM/ESM knowledge

Decision-maker

Analytical thinking

Strong communication

PayPal account

Tools

Jira Service Management

Freshservice

ServiceNow

Atomicwork

Moveworks

Job description

HR & People Operations - Decision Makers - ITSM/ESM Research

About Prolific

Prolific is not just another player in the AI space – we are building the biggest pool of quality human data in the world.

Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.

The role

We’re looking for HR and People Operations leaders with hands‑on experience selecting and using ITSM or ESM platforms to join our Expert Network as subject matter experts. If you have the necessary experience, we’ll send you a quick 10‑ to 15‑minute test to assess your skills and suitability for our research tasks. If successful, you’ll be invited to join Prolific as a participant, where you’ll get paid to share your expertise with researchers and organisations who need real‑world People Ops insight.

Researchers looking for your skills tend to pay up to $200 per hour. You must be prepared to complete paid tasks that require one hour of uninterrupted work, though many are shorter.

What you’ll bring

• Professional Experience: Director‑level or above experience in HR, People Operations, or a related function
• Domain Knowledge: deep background in one or more areas such as HR Operations, People Operations, Employee Relations
• ITSM/ESM Experience: current or recent hands‑on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
• Decision‑Making: experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
• Analytical Thinking : the ability to draw on complex People Ops workflows and ticketing experience to answer research questions and provide clear, nuanced expert insight.
• Communication: exceptional written communication skills and a high level of attention to detail when responding to questions on HR policy, compliance, or service management topics.
• A PayPal account to receive payment from our clients

What you’ll be doing in the role

• Answering Research Questions: share your expert perspective on topics such as internal ticketing workflows, employee service requests, HR policy, and people operations processes.
• Scenario Review: apply your real‑world experience to assess and respond to HR and People Ops scenarios, such as employee onboarding requests, ticket triage, leave administration, and internal helpdesk workflows.
• Surveys & Interviews: participate in structured surveys or interviews where your domain expertise informs research into service management practices and HR operations.
• Product & Process Feedback: provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in HR and People Ops contexts.
• Framework Input: contribute subject matter expertise to help research teams better understand how HR and People Ops functions use and evaluate service management platforms.

Key Technologies

• ITSM/ESM Platforms: direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks is required.
• HRIS Platforms: familiarity with systems like Workday, SAP SuccessFactors, ADP, or Oracle HCM is desirable.
• Productivity & Analysis: familiarity with Excel/Google Sheets for workforce analytics and Notion/Jira for asynchronous collaboration.

Why Prolific is a great platform to join as a Participant

Joining our platform as a Prolific participant will give you the chance to influence the AI models of the future using professional legal expertise. Once you pass our assessment, you can join Prolific in just 15 minutes, and start enjoying competitive pay rates, flexible hours, and the ability to work from home.

We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioural data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won’t come solely from scaling existing models, but from integrating diverse human perspectives and behaviours into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation – one that reflects the breadth and the best of humanity.

Links to more information on Prolific

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Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organisation planning. Prolific’s Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal personal information.