HR People Operations Advisory Representative

ASML Germany GmbH; Chandler (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

ASML in Chandler, AZ is seeking an HR People Operations Advisory Representative to perform a broad set of HR duties across one or more countries. You will handle inquiries, support HR portal transactions, and provide operational advisory services in a fast-paced, confidential environment.

The role requires a Bachelor's in Business or HR, at least 2 years in HR or customer service, and experience with ServiceNow and Microsoft Office (including SharePoint).

Qualifications

• Bachelor's degree in Business or HR or equivalent.
• Minimum of 2 years of HR or customer service experience, preferably in HR operations.
• Experience using ServiceNow.
• Knowledge of HR processes, systems, and policies.
• Proficiency with Microsoft Office including SharePoint.

Responsibilities

• Handle inquiries with first-contact resolution and timely escalation as needed.
• Support users on HR portal and online tools to complete transactions.
• Provide operational advisory support and administrative services to in-scope processes.
• Gather and input customer-related data.
• Follow global end-to-end processes and local compliance requirements.
• Escalate cases requiring policy clarification.
• Identify improvements and participate in projects to standardize and automate processes.
• Ensure service levels and high customer satisfaction.
• Maintain knowledge and update the knowledge base.

Skills

HR Operations

ServiceNow

Customer service

MS Office

Education

Bachelor's degree in Business or HR

Tools

SharePoint

MS Office

Job description

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.
People Operations US is the primary contact center for employees, managers, and HR in the US and is responsible for managing all Hire2Retire operational processes.

Role and Responsibilities

As an HR People Operations Advisory Representative, this person will be responsible for completing a wide variety of HR duties that involve substantial variety and complexity for one or more countries. Responsibilities may include, but are not limited to, data collection, communication, inquiry handling, compliance, and report generation. The work performed in this position is generally critical and confidential in nature. This role will be trained on Human Resources practices, policies, procedures, and systems.

Other responsibilities include:

• Handle inquiries from first contact through registration, escalation, and resolution in a professional and efficient manner, following a first-time-right and end-to-end way of working.

• Supporting customers on the HR portal and relevant online tools in completing transactions.

• Providing operational advisory support and administrative services to in-scope processes.

• Perform customer-related data gathering and input.

• Work according to defined standards, in line with global end-to-end processes and tooling, as well as local compliance requirements.

• Escalating cases where guidance and clarification of policies and procedures is required.

• Actively identify customer-centered improvements and participate in improvement projects, while helping drive standardization, simplification, and automation of relevant processes.

• Ensure service level agreements are met and a high level of customer satisfaction is achieved.

• Maintain own knowledge and skills, and update the knowledge database as needed.

Education and Experience

• Bachelor’s degree in Business or Human Resources; or an equivalent combination of education and experience.

• Minimum of 2 years of experience in HR or customer service, preferably within HR Operations.

• Experience using ServiceNow.

• Knowledge of HR processes, systems, and policies.

• Proficiency in Microsoft Office Suite, including SharePoint.

Personal Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Ability to work independently and collaboratively in a team environment.

• Strong customer focus with a commitment to quality, efficiency, professionalism, and customer satisfaction.

• Ability to understand customer needs, adapt communication style, and build cooperative working relationships with employees, managers, HR colleagues, and co-workers.

• Open, clear, concise, and professional communication skills.

• Ability to manage priorities, align work effectively, and meet deadlines in a changing, demanding environment.

• High attention to detail with the ability to read, interpret, and apply data, information, documents, and new skills.

• Acts with integrity, builds trust, shows ownership, and demonstrates accountability.

• Demonstrates ASML’s Challenge, Collaborate, and Care values in interactions with employees, managers, and HR colleagues.

• Identifies bottlenecks, drives improvements, and follows assignments through with minimal supervision.

• Ability to follow established procedures within required timelines.

Other Information

This position is located on-site in Chandler, AZ. It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation. A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).

Role within Office
Responsibilities

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20 pounds.

• May require travel dependent on business needs.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

You must be work authorized in the United States without the need for employer sponsorship.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or condition which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [e-mail] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.