HR Partner, Human Resources, RSR

Amazon; Salisbury (MD); On-site; USD 51,000 - 90,000; Full time

Job summary

Amazon is seeking an HR Partner to support the People eXperience and Technology (PXT) team, focusing on employee experience, engagement, and HR operations. You will work onsite at an Amazon facility, build partnerships with site operations, coach leaders, and drive data-driven HR improvements while navigating complex employee issues.

The role emphasizes standard work execution, SLAs, and using HR technologies to enhance the experience, with a 50% travel expectation across the Chesapeake region.

Qualifications

• Experience communicating complex concepts clearly to diverse audiences across functions.
• Ability to maintain confidentiality when handling sensitive information.

Responsibilities

• Support positive employee experience by executing HR programs and partnering with PXT and Operations.
• Execute standard HR processes with quality, timeliness, and accurate documentation.
• Provide frontline employee support by addressing inquiries and guiding issue resolution.
• Assist in gathering feedback through channels like roundtables and engagement activities.
• Coach frontline leaders on engagement and retention, and guide use of HR tools.
• Support site-level engagement and culture-building initiatives with logistics and feedback collection.
• Track PXT data trends and prepare insights for site reviews and discussions.
• Promote self-service tools to resolve routine questions and identify gaps for improvement.

Skills

Communication

Discretion/Confidentiality

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Outlook

Job description

Description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence.

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence.

As an HR Partner on the (RSR) PXT team, you will support PXT operations through consistent standard work execution, relationship‑building, and timely issue resolution. With a visible presence across site operations, you'll foster team culture, support engagement, and coach leaders on PXT practices. You'll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority. Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer‑centric approach. You'll learn to use data‑driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth.

You will be expected to work onsite at an Amazon facility.

Key job responsibilities

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism.
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow‑up, partnering with senior PXT team members to drive resolutions and improvements in employee experience.
• Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations.
• Support the execution of site‑level engagement, communication, and culture‑building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness.
• Learn to track and summarize PXT‑related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions.
• Promote the use of self‑service tools to resolve routine employee and manager questions. Help identify recurring gaps and escalation opportunities to improve tool usability or adoption.

A day in the life

A typical day involves balancing standard work execution with responsive employee support. You'll maintain consistent presence on the operations floor, engaging directly with hourly employees and partnering with leaders to address concerns and drive engagement initiatives. Operating under the guidance of senior team members, you'll execute core HR processes while ensuring quality service delivery.

Through data tools and HR technologies, you'll assist in tracking metrics and identifying trends, while developing your ability to build trust through personal interaction. You'll support employee engagement activities, help coordinate feedback channels, and assist in coaching and development of others. When complex issues arise, you'll seek guidance from senior team members, learning to navigate challenging situations while developing sound judgment.

Success in this role comes from maintaining organized routines, demonstrating strong follow‑through, and building effective partnerships with both the PXT team and operations leaders. This role requires excellent organizational skills and the ability to thrive in a fast‑paced environment where no two days are the same.

About The Team

Rural, Super Rural (RSR) executes delivery of packages in rural communities across North America. As part of the larger Last Mile organization, this business enhances the customer experience in communities where Amazon’s fulfilment centers and larger delivery organizations haven’t been able to serve at a comparable speed. As we grow stronger as Amazon’s emerging business in new locations throughout the US, our team is seeking multi‑site HR leaders (known as People, Experience and Technology) that drive, based on role leveling, strategic and tactical leadership direction; providing internal customer support, and driving HR functional excellence across their assigned locations. RSR PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future. This role will support RSRs Chesapeake region, including sites in DE and MD. This role will be tied to a building, but will require 50% travel to provide leadership and development to their operations partners and associates.

Basic Qualifications

• Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences across different functions
• Bachelor's degree
• Basic proficiency with Microsoft Office Suite (e.g., creating documents in Word, using basic spreadsheet functions in Excel, managing calendars/emails in Outlook).
• Ability to maintain confidentiality in handling sensitive information

Preferred Qualifications

• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
• Experience in customer service or people‑facing roles, demonstrating effective verbal and written communication skills
• Demonstrated ability to analyze information, solve problems, and make data‑driven decisions
• Intermediate skills in Microsoft Excel (e.g., ability to use pivot tables, v‑lookups, and formulas)
• Proficiency in using AI‑powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
• Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end‑user experience
• Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast‑paced, dynamic environments
• Experience building partnerships and collaborating effectively across teams, demonstrating adaptability and autonomy
• Ability to exercise sound judgement and navigate ambiguous situations with limited direction
• Basic understanding of HR processes and policies
• Demonstrated problem‑solving skills and resourcefulness

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, DE, Seaford - 51,300.00 - 89,800.00 USD annually

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Company

Amazon.com Services LLC

Job ID: A3205851