HR Partner

Socket.dev; Harlingen (TX); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

401(k) with Match

Career Growth Path

Job summary

Socket.dev, Harlingen, TX, seeks a hands-on HR Partner for full-time HR operations. You will support day-to-day HR matters, partner with leadership to align policies, and help with recruitment and employee relations across Texas locations.

The ideal candidate is bilingual (English/Spanish), confidential, and capable of handling multiple priorities in a fast-paced environment. Travel to various TX sites may be required.

Qualifications

• Proven experience in Human Resources or HR generalist roles.
• Strong employee relations and conflict-resolution skills.
• Bilingual in English and Spanish required.

Responsibilities

• Serve as a trusted HR partner to employees, managers, and leadership on day-to-day HR matters.
• Support policies, procedures, and workplace matters; document and escalate as needed.
• Assist with recruiting, onboarding, and offboarding processes.
• Maintain employee records and HR documentation in compliance with policies.
• Support leave, workers' comp, payroll-related matters, and HR projects.

Skills

HR Business Partnering

Employee relations

Policy interpretation

Performance management

Recruiting support

Onboarding/offboarding

Bilingual English/Spanish

Confidentiality

Job description

Job Details: Job Location: Call Center-TX - Harlingen, TX, Position Type: Full Time, Salary Range: $47000.00 - $55000.00Salary/year, The HR Partner will serve as a hands-on HR resource for employees, managers, and leadership, supporting day-to-day human resources operations while partnering with the business to address workforce needs and employee-related matters. This role will be based in Harlingen, TX, with potential travel to various locations throughout Texas as business needs require. The HR Partner will work closely with managers and HR leadership to ensure consistent application of company policies, strengthen employee engagement, support performance management, and maintain a positive, productive, and compliant workplace. The ideal candidate is a proactive, solutions-oriented HR professional who can build strong relationships with employees and managers, exercise sound judgment, maintain confidentiality, and effectively manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Serve as a trusted HR partner to employees, managers, and leadership on day-to-day HR matters.
• Provide guidance and support regarding HR policies, procedures, employee concerns, and workplace matters.
• Support employee relations matters, including conflict resolution, investigations, disciplinary actions, and policy interpretation.
• Partner with managers to address performance concerns, employee development, corrective actions, and performance improvement plans.
• Ensure employee relations cases are properly documented, organized, and escalated when appropriate.
• Support recruiting efforts by partnering with Talent Acquisition and hiring managers throughout the recruitment and hiring process.
• Assist with onboarding and offboarding processes to ensure a consistent and positive employee experience.
• Maintain accurate employee records, HR documentation, and personnel files in accordance with company policies and applicable requirements.
• Support leave of absence, workers' compensation, payroll-related matters, and other employee support processes.
• Partner with internal teams and vendors to ensure timely resolution of HR-related issues.
• Monitor and support compliance with federal, state, and local employment requirements, as well as company policies.
• Identify employee training and development needs and coordinate training initiatives as needed.
• Support employee engagement and culture initiatives across Texas locations.
• Prepare HR reports, tracking logs, and other workforce-related information for HR leadership.
• Partner with managers to identify workforce needs, address challenges, and improve HR processes.
• Support HR projects, process improvements, audits, and organizational initiatives.
• Travel to various Texas locations as needed to support employees, managers, and HR initiatives.
• Perform other duties as assigned.

Qualifications

• Proven experience in Human Resources, HR Business Partnering, HR Generalist, or a related HR role.
• Strong employee relations and conflict-resolution skills.
• Ability to build credibility and strong working relationships with employees, managers, and leadership.
• Strong understanding of HR policies, procedures, and employment practices.
• Ability to coach and guide managers through employee-related situations and performance matters.
• Strong critical thinking, problem-solving, and decision-making skills.
• Solutions-oriented approach with the ability to resolve issues while recognizing when escalation is appropriate.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• High level of accountability, discretion, and attention to detail.
• Ability to handle sensitive and confidential information professionally.
• Working knowledge of federal and state employment laws and HR compliance requirements.
• Experience working with HR systems, employee records, reporting, and operational processes.
• Ability and willingness to travel to various Texas locations as business needs require.
• Bilingual English and Spanish required and non-negotiable.

ABOUT US

We are a fast-growing, bilingual insurance agency serving clients across Florida and Texas! Our team helps families and businesses protect what matters most, through auto, home, life, and commercial insurance solutions built around each client’s needs. We are not your average insurance agency. We invest in our people, recognize performance, and create real paths for growth from your first day in the office to owning your own location. If you are bilingual, driven, and want a career that rewards your work, you have found the right team.

WHY JOIN US

• Real base pay — Competitive salary based on experience and license held
• Paid Time Off — 1 week PTO to start, growing with tenure
• Medical Insurance — Comprehensive health coverage for you
• Sick Time — Dedicated sick time separate from your PTO
• Dental & Vision — Comprehensive dental and vision coverage
• Performance Bonus — Structured plan tied directly to your results
• Supplemental Plans — Voluntary supplemental options available
• Employee Referral — Earn rewards for bringing great talent in
• Basic Life Insurance — Company-paid life insurance
• Career Growth Path — CSR → Agent → Team Lead → Manager → Owner
• 401(k) with Match — Invest in your retirement savings with us!
• Training & Development — Ongoing sales, product, customer service & compliance training

OUR CORE VALUES

PROTECT Safety for our communities

We ensure the safety of our communities by offering robust insurance options for life’s many facets. Quality and comprehensiveness are the hallmarks of our coverage.

HELP Swift, personalized support

Our agents are ready to assist with any insurance questions, providing swift and personalized support to guide clients through their options.

PROMOTE Investing in our workforce

We invest in the future of our workforce with career paths and training for aspiring agents, contributing to the growth of the insurance sector.

BUILD Trust & transparency

Our client relationships are built on trust and transparency, with each interaction tailored to our client relationships.

EDUCATE & GUIDE Clarity & empowerment

Clarity and empowerment are the goals of our resources, aimed at helping clients make informed insurance decisions.

PROVIDE Accessible solutions

We deliver affordable and innovative insurance solutions made readily accessible through tools like our app, enhancing convenience for our clients.