HR Operations Specialist

UL, LLC; Fremont (CA); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Health benefits

Paid time off

Job summary

UL Solutions in Fremont, CA seeks an HR Operations Specialist to support the employee lifecycle with a strong onboarding focus and service-oriented HR delivery. You will manage preboarding, onboarding, I-9 compliance, offboarding, and work authorizations, guiding employees and people leaders to ensure a positive experience.

The role requires 2–4 years in HR administration or related experience, a university HR-related degree or equivalent, and strong customer service skills.

Qualifications

• Onboarding-focused HR support including preboarding and onboarding activities.
• I-9 compliance, offboarding, and work authorization management.
• Guidance to employees and managers on HR processes and programs.
• Experience with HR data, policies, and systems to support accuracy.
• Ability to deliver training on HR processes and programs.

Responsibilities

• HR Transactions and Data Management across the employee lifecycle, ensuring accuracy.
• Respond to inquiries and manage Tier 2 ServiceNow tickets within SLAs.
• Support onboarding, offboarding, leaves, and global transfers per standards.
• Assist payroll processes with monthly changes and new hire docs.
• Support benefits administration including enrollments and renewals.
• Gather and validate employee data for audits and surveys.
• Develop SOPs and documentation; participate in system testing.
• Track metrics and support HR projects and transitions.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Independence

Continuous improvement

Analytical thinking

Adaptability

Education

University degree in HR or related field

Tools

ServiceNow

Job description

The HR Operations Specialist provides service-oriented support across the employee lifecycle while building foundational expertise in HR processes and service delivery. A key focus of the role is onboarding, ensuring new hires feel welcomed, supported, and set up for success from day one. The role is empowered to identify process inefficiencies, recommend solutions, and contribute to continuous improvement initiatives that enhance operational effectiveness and the employee experience. It also offers the opportunity to develop a broad understanding of a global HR organization and build the skills and experience needed for future career growth.

This position will be based in our Fremont, CA office and follows a hybrid work schedule, requiring a minimum of three days per week onsite. As the dedicated HR support for Fremont's high-volume seasonal workforce, this role is responsible for managing all preboarding, onboarding, I-9 compliance, offboarding activities, and managing work authorizations while ensuring a seamless employee experience. This individual will act as a trusted resource for the seasonal employees and people leaders, providing guidance, answering questions, and ensuring a positive employee experience throughout the employment lifecycle. Additionally, the role is responsible for delivering and reinforcing training on HR processes, policies, and programs to support operational effectiveness and workforce readiness.

This role will start in January 2027.

• HR Transactions and Data Management. Process and support employee lifecycle transactions, including documentation, system updates, and approvals. Maintain accurate and compliant HR records across systems while supporting data integrity, audits, and quality assurance activities.

• Employee Support and Case Management. Provide responsive support to employees by addressing HR inquiries and managing Tier 2 ServiceNow tickets within established SLAs. Ensure interactions are handled with professionalism, accuracy, and a strong service orientation.

• Employee Journeys and High-Touch Experience Delivery. Support onboarding, offboarding, HR-managed leaves, and global transfer journeys in line with global standards and local requirements. Deliver a high-touch experience by guiding employees and managers through these key moments, monitoring progress, identifying gaps or delays, and helping employees feel supported, informed, and set up for success.

• Payroll and Benefits Administration Support. Support payroll processes by submitting monthly changes and new hire documentation to internal payroll teams. Support benefits administration, including enrollments, terminations, renewals, annual requirements, vendor coordination, and local benefits activities.

• Audits and Surveys. Support internal and external audits and survey requests by gathering and validating employee data and ensuring appropriate documentation and accuracy.

• Process Improvement and Documentation. Identify opportunities for improvement and contribute to the development of standard operating procedures and documentation to support consistent, efficient service delivery. Participate in system testing and support implementation of enhancements as needed.

• Reporting and Project Support. Track service delivery metrics and support reporting activities to inform improvements. Contribute to HR projects and initiatives, including system updates, process improvements, and operational transitions.

• University degree in HR Administration, Business Administration, or a related discipline, or equivalent years of experience

• 2 to 4 years of Human Resources administration, generalist, or HR shared services experience

• Basic analytical skills and knowledge of HR and organizational policies, procedures and processes

• Strong customer service and communication skills with exceptional attention to detail

• Ability to work independently and collaboratively in a fast-paced environment

• Proactive mindset with a focus on continuous improvement and operational excellence

• Comfort working with HR systems and data, with a willingness to learn and apply new technologies and tools

What we offer:

• Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $80,000-95,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Learn More:

• Curious? To learn more about us and the work we do, visit UL.com (https://www.ul.com/healthcare-and-life-sciences)

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.