HR Operations & Rewards Manager

Exol; Raleigh (NC); Hybrid; USD 120,000 - 165,000; Full time

Job summary

Exol, a warehouse-as-a-service provider, is seeking an experienced HR Operations & Rewards Manager to own day-to-day HR operations and administer compensation and benefits programs.

You will lead benefits administration, 401(k) plan management, and annual compensation benchmarking, ensuring accurate records in Workday and supporting HQ relocation. Reports to the VP of HR; travel up to 10% may be required.

Qualifications

• Bachelor’s degree in Business, HRM or related field.
• 8+ years in HR Operations or HR Shared Services.
• Experience with benefits administration and vendor coordination.
• Experience administering 401(k) plans and year-end audits/Form 5500.
• Competence in compensation benchmarking, pay grades/bands and survey data (Radford).
• Experience managing high-volume HR transactions.
• Familiarity with HRIS systems (Workday preferred).

Responsibilities

• Benefits administration & vendor management.
• Lead annual compensation benchmarking and salary ranges.
• Build and maintain job architecture and pay bands.
• Support the annual compensation cycle with executives.
• Administer the company 401(k) plan and year-end audits.
• Maintain HR data integrity in Workday.
• Policy administration and compliance across locations.

Skills

HR operations

Benefits administration

Vendor coordination

401(k) administration

High-volume transactions

Workday

Compensation benchmarking

Pay grades & bands

Education

Bachelor's degree in Business/HRM or related field

Tools

Workday

Job description

Who we areMore efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.What we needExol is seeking an experienced HR Operations & Rewards Manager who will be responsible for the day-to-day execution of HR operations and the administration of our compensation and benefits programs, ensuring accurate, efficient, and consistent delivery of core HR processes. This role will manage benefits administration, compensation benchmarking, 401(k) plan administration, employee escalations, and HR transactions, while maintaining strong operational discipline as the organization scales. Candidates willing to relocate once we select our HQ will be given priority. This position reports to the VP of HR.Exol is pioneering fulfillment-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail. Exol is an independently managed joint venture between Symbotic and SoftBank.What we doThe Human Resources organization is responsible for recruitment, administration, compensation, benefits, training & development, performance management, and employee relations.What you’ll doBenefits Administration & Vendor ManagementManage administration of all employee benefits programs (medical, dental, vision, life, and related plans)Review and approve insurance invoices, ensuring accuracy against enrollment and plan participationPartner with external vendors and brokers to resolve discrepancies and address issuesServe as primary point of contact for leave administration, coordinating request documentation across systems, vendors, and applicable federal and state plansOversee employee benefit enrollments, changes, and terminationsAct as primary point of contact for benefits-related inquiries and escalationsCompensation & Pay GradesLead the annual compensation benchmarking process, mapping roles to compensation grades and salary ranges using market survey data (e.g., Radford)Build and maintain the job architecture and pay-band structure, recommending updates as new roles are created and the organization scalesPartner with the VP of HR on the annual compensation cycle — merit and adjustment recommendations, internal equity reviews, and external competitiveness by gradeMaintain compensation data and documentation in Workday and support pay decisions for offers, promotions, and transfers401(k) & Plan AdministrationAdminister the company 401(k) plan, including eligibility, enrollments, contribution changes, and coordination with the recordkeeper and payrollLead the year-end 401(k) audit, partnering with external auditors and the third-party administrator to prepare census data, reconciliations, and supporting documentation, and to complete the annual Form 5500 filingCoordinate annual nondiscrimination and compliance testing (ADP/ACP, top-heavy) and ensure adherence to ERISA requirements and filing deadlinesMaintain fiduciary documentation and a clean audit trail for all plan activityEmployee Support & EscalationsServe as the main contact for employee questions and HR-related issuesManage and resolve escalations in a timely and professional mannerEnsure consistent and high-quality communication with employeesMaintain appropriate documentation and follow up on all casesPartner with other HR team members to support mobility & immigrationHR Transactions & Data ManagementExecute high-volume HR system transactions, including new hires, employee changes (transfers, promotions, status updates), and terminationsMaintain accurate and up-to-date employee records in WorkdayEnsure data integrity and completeness across all HR systemsProcess & Operations ManagementEstablish and maintain standardized HR processes and workflowsIdentify and implement process improvements to increase efficiencyEnsure consistency in execution across all employee groups and locationsSupport onboarding coordination to ensure a smooth employee start experiencePolicy Administration & ComplianceAdminister HR policies and ensure consistent applicationSupport compliance with applicable employment laws and internal standardsMaintain documentation to support audits and internal reviewsWhat you’ll needBachelor's degree in Business, Human Resources Management, or a related field.Minimum 8 years of experience in HR Operations or HR Shared ServicesStrong experience with benefits administration and vendor coordinationExperience administering 401(k) plans and supporting or leading year-end plan audits and Form 5500 filingsWorking knowledge of compensation benchmarking, pay grades and bands, and survey data (Radford or similar)Experience managing high-volume HR transactionsFamiliarity with HRIS systems (Workday preferred)Strong attention to detail and organizational skillsAbility to manage multiple prioritiesOur environmentUp to 10% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.The employee is responsible for owning a credit card and managing expenses personally, to be reimbursed on a bi-weekly basis.#LI-MB1#LI-HybridAbout ExolExol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations. For more information, visit www.exol.com.The base range for this position in the posted location is $120,000.00 - $165,000.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.