HR Operations Effectiveness Analyst

Thrivent Financial; Minneapolis (MN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bonuses (including annual/long-term)

Medical, dental, and vision insurance

401k and pension

Paid Time Off and holidays

Volunteer Time Off

Parental leave

Well-being benefits

Job summary

Thrivent Financial in Minneapolis, MN, is seeking an HR Operations Effectiveness Analyst to implement and support processes for the HR Operations team and Center of Excellence requirements within the Product Operating Model. You will articulate opportunities, manage roadmaps, and create dashboards to measure performance.

The role emphasizes CI, process improvement, risk identification, and collaboration with cross-functional teams to deliver value and maintain excellent client service.

Qualifications

• Bachelor’s degree in HR, business, psychology, communications, or related field; or equivalent work experience.
• 3+ years of experience in Human Resources, HR Operations, or related area.
• Strong strategy execution and project management skills with adaptability to change.
• Data-driven decision maker with strong judgement and confidentiality.

Responsibilities

• Manage content/knowledge tools and ensure information is accurate, accessible, and up to date.
• Partner on CI initiatives, including root cause analysis and process improvement.
• Administer operational workflow efficiency and monitor controls.
• Develop dashboards and performance metrics for decision making.
• Onboard/transition processes from COE and partners to HR Operations.
• Collaborate cross-functionally to improve the employee experience with process and technology.

Skills

Strategy execution

Project management

Change management

Data-driven decision making

Collaboration

Communication

MS Office

Education

Bachelor’s degree in HR, business, psychology, communications, or related field

Tools

Workday

Case Management tools

HRIS

Job description

The HR Operations Effectiveness Analyst is responsible for implementing and supporting processes and solutions, used by the HR Operations team, to effectively meet HR division and Center of Excellence requirements while providing for the operational needs of the Product Operating Model.The incumbent must demonstrate strong verbal and written communication skills and the ability to work independently and partner effectively. The incumbent will be relied on to deliver on key initiatives and must develop and manage work plans/roadmaps.The incumbent will be responsible to articulate opportunities and resources required, initiate work and provide progress updates and track metrics/create dashboards to offer insights for decision-making and measure performance.DUTIES & RESPONSIBILITIES:Manage content/knowledge tools and resources and ensure information is accurate, accessible, and up to datePartner on continuous improvement (CI) initiatives, including root case analysis and process improvementAdminister operational workflow efficiencySeek input from COE partners and HR Operations team members and jointly Identify risks and implement and monitor HR Operations controlsWork with leadership to establish performance metrics, partner to create dashboards and communicate performance outcomesComplete Quality Assurance evaluations of HR Service Center RepresentativesSolicit feedback from business process owners and enhance process by which operational business tasks are completedOnboard/transition processes from COE and other partners to be administered by HR OperationsPartner with cross-functional entities to improve the employee experience with process and technology, deliver value and provide excellent client serviceModel Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.QUALIFICATIONS & SKILLS:Required:Bachelor’s degree in human resources, business, psychology, communications, or related field; or equivalent work experience3+ years of experience in Human Resources, HR Operations, or related areaStrong strategy execution/implementation, organization, and project management skills with demonstrated ability to adapt to change and reprioritize plansStrong business acumen, and strength in execution with excellenceData-driven decision maker with strong personal and professional judgementStrong collaboration skills with the ability to partner with others at all levels within the organizationExperience in a contact center environment with a solid understanding of HR processes and practicesAbility to quickly learn, manage, and improve complex business processesStrong organization and attention to detail with a focus on accuracy, documentation, and complianceEffectively manage competing priorities and shifting demandsMaintain structure and accountability while remaining adaptable to changeTeam player - actively collaborate and support the team during peak workloads or transitionsCommunicative and work well independentlyProficient in MS office products, including Word, Excel, PowerPoint, and OutlookDemonstrated ability to manage sensitive information with discretion and uphold the highest standards of confidentialityAbility to travel occasionally for key meetings or initiativesPreferred:Workday experienceCase Management tool experienceFamiliarity with financial servicesStrong knowledge of key messages, insights, and data visualization techniquesAbility to articulate and represent a complex strategy in a simple and understandable mannerExperience with foundational HR data, HR concepts/practices, HR information systems and applicationsA strong interest in growing and developing in the HR field; strong research and analytical skills are a plusContinuous Improvement / Lean Six Sigma experiencePay TransparencyThrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $70,434.00 - $95,294.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call 800-847-4836 and request Human Resources.#Remote