HR Manager | Chase Field

Compass Group USA; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy at Chase Field, part of Compass Group USA, is hiring an HR Manager to support our hourly and management teams. You will provide essential HR guidance, partner with operations, and ensure confidential handling of employee relations during games and events.

You will oversee recruitment activities, investigations, and performance management, while staying current on employment laws and HR best practices. This role requires flexibility across evenings and events.

Qualifications

• Excellent communication, interpersonal, problem solving, and service orientation skills.
• Recruiting experience, including requisition management and interviewing.
• Knowledge of employment laws, policies, and best practices with the ability to apply them.

Responsibilities

• Build relationships with employees and operational leaders, providing timely HR guidance and support while maintaining confidentiality.
• Provide onsite HR partnership during games, concerts, and events to support operations and respond to time-sensitive HR matters.
• Own employee relations from intake through resolution, including investigations and performance management.
• Develop and maintain knowledge of HRIS, onboarding, payroll, and SOPs to ensure compliance.

Skills

Communication skills

Interpersonal skills

Problem solving

Service orientation

Recruiting experience

HR policy interpretation

Education

Bachelor's degree in Human Resources Management, Business Administration, or related field

Tools

Microsoft Office

HRIS systems

Job description

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Schedule:No two weeks look the same at Chase Field and thats part of the excitment! We support MLB games, concerts, and special events, this position requires flexibility. You can expect a mix of evenings, weekends, holidays, and event driven shifts throughout the year.

Location:Levy at Chase Field. Phoenix, AZ

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Join our Human Resources team at Levy at Chase Field, home of the Arizona Diamondbacks! As an HR Manager, you’ll provide an essential support to our hourly and management team while contributing to our authentic culture.

• Build effective relationships with employees and operational leaders, providing timely, accurate, and practical HR guidance, coaching, and support while maintaining confidentiality and serving as a trusted HR partner.
• Provides onsite HR partnership during games, concerts, and events, supporting operations and responding to time-sensitive employee relations and HR matters.
• Provides responsive, professional, solution-oriented HR support to employees, promptly addressing calls, emails, questions, and workplace concerns while ensuring employees and leaders receive a consistent and positive HR experience.
• Owns employee relations matters from intake through resolution, including conducting investigations, performance management, recommending appropriate action, and appropriate follow up. Reviews cases and recommendations with the Director of HR.
• Interprets and applies HR policies, procedures, and employment practices consistently; identifies potential employee relations or compliance risks and appropriately provides guidance or escalates to ensure sound HR practice.
• Independently researches HR questions, stays current on relevant employment laws, regulations, and HR best practices, and uses sound judgment to determine when an issue can be resolved independently and when escalation is appropriate.
• Develops and maintains thorough knowledge of HRIS, onboarding, payroll, internal audit procedures, SOPs, and other HR processes; ensures accurate execution and compliance with established requirements.
• Oversee recruitment activities, including requisition management, candidate sourcing, hiring events, job placement programs, screening and interviewing, and partnership with hiring managers to fill positions effectively.
• Maintains exceptional accuracy, attention to detail, organization and follow-through; proactively anticipates issues, identifies gaps or information, and completes work with minimal oversight.
• Analyzes HR trends and supports engagement initiatives, HR projects, and other departmental priorities.
• Performs other duties as assigned.

Qualifications

• Minimum of 3 years of progressive Human Resources experience, with hands‑on experience in employee relations, investigations, and performance management.
• SHRM-CP or PHR preferred.
• Bachelor degree in Human Resources Management, Business Administration, and/or related study preferred.
• Strong working knowledge of employment laws, HR policies, procedures, and best practices, with ability to accurately interpret and apply them.
• Demonstrated sound judgment, critical thinking, and initiative.
• Exceptional attention to detail, organization, and follow‑through, with the ability to produce accurate, thorough, and complete work with minimal oversight.
• Recruiting experience, including requisition management, candidate sourcing, and interviewing.
• Excellent communication, interpersonal, problem solving, and service orientation skills, with a high level of integrity, discretion, and confidentiality.
• Proficient in Microsoft Office and HRIS systems.

Physical Requirements

• Ability to perform physical tasks, including walking, standing, ascending/descending stairs, 8-10 hours daily across Stadium areas.
• Ability to lift, push, pull, and carry up to 25 lbs.
• Frequent sedentary work on non-event days, ranging from 6-8 hours.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.