HR Investigations Specialist - Temporary Position

Consumer Direct Care Network; United States; Remote; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vacation time

Profit sharing

Floating holidays

Paid sick time

401(k) match

Life insurance

Disability

Flexible Spending Account

Employee Assistance Program

Pet Insurance

Job summary

Consumer Direct Care Network is seeking an HR Investigations Specialist for a 1-year term with potential extension. The role focuses on independently handling HAD and AEN investigations, applying policy interpretation and coordinating with HR Business Partners to ensure fair treatment of employees.

The position requires handling sensitive information, strong judgment, and collaboration across teams in a fast-paced environment. Remote work within the United States is supported.

Qualifications

• Associate degree or equivalent in HR, business, communications, or related field.
• Minimum 3 years in an HR Coordinator/Assistant/Specialist role.
• Proficient with Workday, SharePoint and MS Office; knowledge of HR laws.

Responsibilities

• Lead intake, investigation, and resolution of HAD and AEN cases with sensitive information.
• Apply independent judgment to analyze findings and recommend policy-aligned actions.
• Oversee HR mailbox and address inquiries or delegate as needed.
• Serve as APS inquiries focal point; provide guidance and escalate when needed.
• Oversee IP suspensions/reinstatements in line with practice.
• Act as neutral HR representative during investigations with complete documentation.
• Protect confidentiality and manage sensitive employee relations matters.
• Flexibility to work extended hours when required.

Skills

Workday

SharePoint

MS Office

Communication

Problem solving

Collaboration

Background screening

Education

Associate degree or equivalent

Tools

Excel

PowerPoint

Word

Outlook

Job description

HR Investigations Specialist - Temporary Position

General information

Date

Monday, October 19, 2026

Location

US - Remote

Remote/Hybrid

Yes

Employment Type

Full time

Pay Type

Hourly

Pay Range
$ 24 - $ 25

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The HR Investigations Specialist is a subject matter expert responsible for independently managing and resolving sensitive information related to HAD and AEN investigations. This role exercises sound judgment and applies deep understanding of company policies and employment practices to investigate concerns, recommend appropriate actions, and support a fair and consistent employee experience. In addition to owning complex casework, the Specialist provides policy interpretation, and partners with HR Business Partners in the administrative investigation process. The ideal candidate demonstrates discretion, professionalism, and strategic thinking in a fast-paced, confidential environment.

This is for a 1-Year term with possible extension.

JOB DUTIES

• Lead the intake, investigation, and resolution of HAD and AEN cases, conducting thorough evaluations of complex and sensitive information
• Apply independent judgment in analyzing findings and formulating policy-aligned recommendations; and executing actions once approved
• Oversee the Employee Relations team inbox, applying critical thinking and policy interpretation to address or delegate inquiries
• Serve as the key point of contact for APS-related inquiries, leveraging knowledge to provide guidance, resolve issues independently when appropriate, and determine when escalation or cross-functional consultation is necessary
• Oversee the execution of IP suspensions and reinstatements, ensuring decisions align with company practice Evaluate unique case circumstances and consult with the Employee Relations Manager when deviation from standard protocol is needed
• Act as a strategic partner during administrative investigations, attending as a neutral HR representative and ensuring documentation is complete, accurate, and aligned with investigatory best practices
• Safeguard sensitive and confidential information, applying sound judgment and professional discretion to manage complex employee relations matters with integrity and consistency
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements
• Other duties as assigned

QUALIFICATIONS

• Associate degree in Human Resources, Business Administration, Communications, or a related field, or equivalent experience
• 3+ years of experience in an HR Coordinator/Assistant/Specialist role
• Proficiency in Workday, SharePoint, and the MS Office Suite (Excel, PowerPoint, Word, Outlook)
• Knowledge of HR practices, policies, and employment law
• Excellent problem-solving and conflict resolution skills with a proactive approach
• Strong ability to collaborate in a team-oriented environment; demonstrates flexibility and a proactive, solutions-focused mindset
• Excellent written and verbal communication skills, with the ability to interact professionally with employees at all levels
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities effectively
• Demonstrated ability to handle sensitive and confidential information with discretion
• Self-motivated, adaptable, and results-oriented with a focus on continuous improvement
• Ability to successfully pass a background screening
• Reliable internet service for hybrid or remote work, if applicable

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Profit-sharing for employees in good standing
• Two Paid Floating Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

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