HR Digital Solutions Advisor, Absence & ER

MetLife; Tampa (FL); Hybrid; USD 107,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with employer matching

Life insurance

Disability insurance

Employee Assistance Program

Job summary

MetLife’s HR Digital Solutions Advisor is a strategic product lead for Absence Management and Employee Relations globally. You’ll translate complex HR requirements into secure, scalable solutions, guiding adoption and governance across regions.

This hybrid Tampa-based role focuses on AI-enabled automation, governance, and analytics while protecting data quality and compliance. The position requires strong HR technology and product delivery experience, with the ability to influence global teams

Qualifications

• HR technology experience designing, implementing, or advising on enterprise HR solutions.
• Experience leading complex technology implementations or product initiatives.
• Translate objectives into actionable product strategies and roadmaps.
• Strong understanding of HR processes, integrations, data, and reporting.
• Ability to influence decisions across global, matrixed teams.
• Minimum education: High School diploma; Bachelor's degree preferred.

Responsibilities

• Partner with HR, Employee Relations, Payroll, IT, and vendors to define a technology strategy.
• Lead discovery, documentation, and analysis of requirements for Absence Management and ER case management.
• Coordinate release planning, testing, and adoption based on value and risk.
• Evaluate and enable responsible AI and automation with privacy and security in mind.
• Develop change, adoption, and training plans while identifying automation opportunities.

Skills

HR technology experience

Product and delivery leadership

Strategic thinking

Functional and technical acumen

Strategic advisory and influence

High School diploma or equivalent

Education

Bachelor's degree preferred

High School diploma or equivalent required

Tools

Oracle

SAP SuccessFactors

Workday

Job description

MetLife’s Human Resources global team is at the forefront of building a purpose-driven and inclusive culture that energizes employees to make a difference. As part of the team driving the company’s New Frontier strategy, you will contribute to large-scale, strategic initiatives that fuel business performance. You’ll play a key role in shaping the employee experience, empowering our people to reach new heights and delivering on our purpose, "Always with you, building a more confident future." Make a difference at a Fortune 100 company, as we reimagine how we work, thrive and grow together.

The Opportunity

The HR Digital Solutions Advisor is responsible for being a strategic advisor and functional product lead for Absence Management and Employee Relations globally. The role shapes technology strategy, translates complex business requirements into secure and scalable solutions, and builds alignment for successful delivery and adoption. Guided by our purpose – a always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to provide end-to-end product stewardship across absence and case-management processes, integrations, reporting, and user experiences. It advances responsible AI and intelligent automation while protecting data quality, privacy, security, fairness, compliance, and human oversight. Through effective governance, release management, project delivery, change management, support, analytics, and continuous improvement, the role strengthens service delivery, operational efficiency, informed decision-making, and global user adoption.

Key Responsibilities

• Product Strategy and Roadmap: Partner with Human Resources, Employee Relations, Payroll, IT, , and vendor stakeholders to define and execute a forward-looking technology strategy for Absence Management and Employee Relations case management that aligns with business priorities, regulatory requirements, employee experience goals, and long-term value.
• Requirements and Solution Design: Lead the discovery, documentation, and analysis of business, functional, reporting, integration, privacy, security, and compliance requirements. Design secure, scalable, and user-centered solutions spanning Absence Management plans, eligibility, entitlements, self-service, integrations, and reporting, as well as Employee Relations case intake, workflows, role-based access, documentation, notifications, analytics, retention, and auditability.
• Release and Implementation Delivery: Assess releases and enhancements, maintain product and process documentation, coordinate impact analysis and testing, manage defects and vendor escalations, and recommend adoption based on business value, readiness, and risk.
• Responsible AI and Intelligent Automation: Lead the business evaluation and adoption of embedded AI, generative AI, and AI-agent capabilities in partnership with Privacy, Security, Legal, Compliance, and business owners. Identify high-value use cases, define measurable outcomes, coordinate pilots and testing, assess output quality and potential bias, and establish appropriate human-review and escalation controls for the responsible use of sensitive HR and Employee Relations data.
• Change, Adoption, and Continuous Improvement: Develop communication, training, and adoption plans for new capabilities and process changes. Provide functional guidance, troubleshooting, knowledge transfer, and documentation while identifying opportunities for automation, analytics, standardization, and improved user experiences.

Required Qualifications

• HR Technology Experience: Demonstrated experience designing, implementing, managing, or advising on enterprise HR technology solutions, including cloud-based HR platforms such as Oracle, SAP SuccessFactors, Workday, or comparable technologies.
• Product and Delivery Leadership: Experience leading complex technology implementations, major enhancements, or product initiatives using established project, product, and delivery practices.
• Strategic Thinking: Ability to translate business objectives and HR process needs into actionable product strategies, roadmaps, and solution recommendations that reflect leading practices and global considerations.
• Functional and Technical Acumen: Strong understanding of HR processes, enterprise technology, integrations, data, reporting, and current and emerging technology trends. Experience with Absence Management, Employee Relations case management, or an adjacent HR domain is strongly valued.
• Strategic Advisory and Influence: Demonstrated ability to analyze complex business challenges, communicate technical concepts clearly, and influence decisions by providing actionable recommendations that balance business value, cost, risk, and resources across global, matrixed teams.
• High School diploma or equivalent required, Bachelors preferred

Preferred Qualifications

• 5+ years' experience delivering large-scale HR technology implementations or enterprise product enhancements.
• Experience supporting Absence Management, Employee Relations case management, or related HR service-delivery processes.
• Experience with process automation, workflow optimization, analytics, or digital employee experiences.
• Experience evaluating, implementing, or supporting AI-enabled HR or case-management capabilities, including generative AI, intelligent automation, analytics, or AI agents.
• Knowledge of privacy, security, compliance, records retention, and risk-management practices related to HR technology and sensitive employee data.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $107,300 - $130,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.