HR Coordinator

CO00 Children's Hospital Medical Center; United States; Hybrid; USD 33,000 - 41,000; Full time

Job summary

Cincinnati Children’s is seeking an HR Services Coordinator to provide frontline support at the Employee Service Center in a hybrid role. You’ll handle onboarding tasks, I-9 processing, fingerprinting, and badge creation while assisting HR colleagues and employee groups with information and problem resolution.

The position emphasizes data accuracy, program support, and collaboration with HR teams to improve workflows and service delivery.

Qualifications

• High school diploma or equivalent.
• 3+ years of work experience in a related job discipline.
• Call Center and customer service experience strongly preferred.

Responsibilities

• Performance Improvement- Identifies and communicates workflow suggestions/concerns and provides input toward resolution to maximize efficiency.
• Customer Service- Serve as a primary point of contact and provides assistance, information and support to HR colleagues, client groups, managers and employees.
• Customer Facing Support – HR Front Desk activities including onboarding, I-9 processing, parking information, fingerprinting and badge creation.
• Program Support: Plan, document, and implement tasks; coordinate meetings and events; develop reports and updates; maintain project files.
• Data and Systems- Support HR systems changes, data integrity, auditing information, and reporting.

Skills

Customer service

Call center

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Primary Location Lincoln Building Department Human Resources Operations Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $23.90 - $29.88 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Human Resources Coordinator – Employee Service Center Hybrid Position

Requires full proficiency through job-related training and considerable on-the-job experience to perform a range of tasks. Non-routine problems are solved by applying precedents and existing processes to new situations. Identifies key issues and patterns from partial or conflicting data. Works under limited supervision for routine situations. May act as an informal resource for colleagues with less experience.

Job Responsibilities

• Performance Improvement- Identifies and communicates workflow suggestions/concerns and provides input toward resolution to maximize efficiency.
• Customer Service- Serve as a primary point of contact and provides assistance, information and support to HR colleagues, client groups, managers and employees. Research and participate in the resolution of employee questions and issues received through emails and phone support. Disseminate information. Anticipate needs and facilitate solutions to issues in collaboration with other HR staff.
• Customer Facing Support – Serves as point of contact completing responsibilities while working the HR Front Desk which include, but are not limited to, onboarding new hires through I-9 Employment Verification processing, providing parking information, completion of fingerprinting, and creation of badges.
• Program Support: Support department programs, processes and initiatives through effective planning, documentation and implementation of required tasks. Set priorities for tasks based on importance and urgency. Coordinate meetings and events. Develops reports and updates, create/maintain project files. Writes and edits content for manager and employee communication, intranet site, systems and other communication materials.
• Data and Systems- Participate in the development, testing and implementation of HR systems including system changes and upgrades. Maintain, input and ensure integrity of data records related to the HR systems. Serve as a resource to HR and Client Groups regarding HR systems and information; participate in training staff and extracting reports and data. Audit information as necessary to ensure accuracy of information. Provides support and assistance to team members, managers and employees for Human Resource programs.

Job Qualifications

• High school diploma or equivalent
• 3+ years of work experience in a related job discipline
• Call Center and customer service experience strongly preferred.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is: Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune Consistently certified as great place to work A Leading Disability Employeras noted by theNational Organization on Disability Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Equal Opportunity Employer

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

EEO/Veteran/Disability: Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

Completion of Application: You will be asked to fully complete each page of the application to the best of your knowledge. Failure to complete all parts of the application will result in a delay in processing and/or rejection of the application.

Need Assistance or Accommodation?

Assistance with Application: For assistance or technical support, visit our FAQ page or email [e-mail]. Accommodation: We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require an accommodation in the application process, email [e-mail].