HR Coordinator

R550US The Finish Line USA, Inc.; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Zoo tickets

Carwash tickets

Movie tickets

Job summary

The Finish Line USA, Inc. is seeking an HR Coordinator to support the North America People Regional Business Services team, delivering world-class employee service and handling HR processes for JD Finish Line’s U.S. businesses.

Responsibilities include responding to tickets, onboarding, I-9/ E-Verify compliance, data audits, and coordinating with Payroll, Benefits, and HRIS. Strong communication and attention to detail are required.

Qualifications

• Associate’s degree (A.S.) from a two-year college or university and 1–2 years related experience or equivalent.
• Relevant experience in environments such as retail, customer service, HR roles, or admin support; internal JD Group experience preferred.

Responsibilities

• Respond to tickets, emails, and calls to resolve employee issues or escalate to specialist teams.
• Conduct data audits and manage invoicing for HR activities.
• Enter and maintain new hire information in HRIS; manage confidential HR data.
• Provide accurate information as a point of contact for HR inquiries from employees.
• Escalate tickets to Payroll, Benefits, HRIS or other departments as needed.
• Track ticket status and generate reports for process improvement.
• Assist with Open Enrollment audits and compliance activities.

Skills

MS Office/Google

HRIS Workday

Ticketing systems

Communication skills

Attention to detail

Independence

Education

Associate degree (A.S.)

Tools

Workday

Ticketing system

Job description

The HR Coordinator position is a key, employee facing role within the JD North America People Regional Business Services model. The Regional Business Services function is responsible for supporting all US businesses within the JD Group, including JD Sports, Finish Line, Finish Line Macy’s, Shoe Palace, Nice Kicks, Downtown Locker Room (DTLR), and Hibbett. This position provides world class "customer" service to employees, and delivers a premium employee experience, by responding to service tickets, assisting with compliance-related issues, and managing various HR processes.

This position requires an individual with excellent communication skills, strong attention to detail, and the ability to work independently.

Key responsibilities include responding to tickets, emails, and/or calls to resolve employee issues, or escalating these issues to specialist teams within the People Department.

The HR Coordinator conducts periodic data audits, manages invoicing for HR activities and supports special HR and compliance projects. This role involves regular interaction with business leaders, supervisors, and employees to ensure the smooth operation of HR processes and the enhancement of the employee experience. This individual will effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties:

• Respond promptly and effectively to Jira tickets, ensuring adherence to Service Level Agreements (SLAs) and providing resolutions within the stipulated time frame.
• Support improvement and refinement of processes concerning Recruiting, Hiring, Onboarding, Change Job, and Termination to enhance employee experience.
• Provide support and resolution for any I-9/E-Verify compliance issues, ensuring all documentation is accurate and up-to-date.
• Provide accurate and timely information as a point of contact for general HR-related inquiries from employees.
• Appropriately escal and assign tickets to the relevant departments such as Payroll, Benefits, and HRIS for specialized handling.
• Review ticketing system dashboards regularly to track ticket status and generate reports for analysis and process improvement.
• Manage the submission process for promotional background checks, ensuring timely and accurate completion, and communication with managers.
• Accurately enter new hire information into various support systems, maintaining the integrity of employee data.
• Responsible for the input, maintenance, audit, extraction, manipulation, and analysis of confidential HR data from the HCM System across various modules (e.g., Recruitment, Talent Management, Employee Records).
• Conduct regular data audits to ensure the consistency and accuracy of information in the HCM System.
• Manage and process invoices related to HR activities, ensuring accurate and timely payments.
• Lead and deliver HR initiatives from inception to completion, including creating and maintaining reports to track progress.
• Coordinate with the benefits team on ticket ordering for employee perks (e.g., zoo, carwash, and movie tickets).
• Assist with audit processes related to Open Enrollment, ensuring compliance and accurate record-keeping

Required Education and/or Experience

Associate’s degree (A.S.) from a two-year college or university and at least 1 – 2 years related experience and/or training; or equivalent combination of education and experience. Relevant experience can come in a plethora of different environments, including customer facing service industries like retail, customer service industries like a call center, HR roles, or any other administrative support positions. Internal JD Group experience is always preferred.

Required Computer and/or Technical Skills

Should have strong knowledge and abilities with end user computing platforms like Microsoft/Google Suite applications and ticketing management systems. Must be able to navigate and administer HRIS solutions, with Workday experience being a plus.

Physical Demands

• Sit for more than 6 hours per shift
• Use hands to finger, handle and feel
• Reach with hands and arms
• Talk and/or hear
• Walk or move from one location to another
• Periodically may need to climb, balance, stoop, kneel, or crouch
• Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally

Punctuality and regular attendance consistent with the company’s policies are required for the position. Average work week is 35-40 hours, which can vary depending on business needs. The work environment for this position is a moderately noisy office setting. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice. The company reserves the right to modify this job description with or without notice.

Need accessibility assistance to apply?

Applicants who require accessibility assistance to submit an employment application can either call Finish Line at [phone] or email us at [e-mail]. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)

EEO Statement

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

The global leader in sports fashion, JD Group offers a world of choices across our portfolio of brands. With opportunities at our corporate offices in Indianapolis, IN and Boulder, CO, our distribution and call center, as well as 900+ stores across the nation, JD offers the possibility for infinite growth. At JD Finish Line, our commitment to Diversity & Inclusion is louder than words. As part of JD Finish Line’s commitment to creating a more diverse, equitable, & inclusive organization, we established voluntary, employee-led, Employee Resource Groups to support our Diversity & Inclusion mission and goals. We have also established a D&I Council composed of individuals throughout the company who are committed to creating an inclusive workplace where individuals of all races, genders, and backgrounds are free to be their authentic selves. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger.