HR Consultant

iSolved HCM; Northern (KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

isolved HCM is seeking an experienced HR Consultant II to identify, evaluate, and resolve HR issues for customers. You will support projects and deliverables, escalate complex matters to HR Partners, and maintain compliance knowledge across multiple states.

The role emphasizes strong communication, time management, and data analysis in a fast-paced environment. Bachelor’s degree and 6+ years of HR experience are typical requirements.

Qualifications

• Proficient in multi jurisdictional HR compliance.
• Strong oral and written communication skills.
• Experience with MS Office and Adobe Flyer.
• Customer service and relationship-building.
• Excellent time management and ability to handle multiple priorities.
• Detail-oriented and organized with professional communications.
• Bachelor's degree and HR Generalist experience; PHR/SHRM desired.
• 6+ years of related HR experience for II level.

Responsibilities

• Manage a queue of inquiries, requests, and projects for defined HR team/clients.
• Provide client support advising on HR topics via phone and email.
• Escalate complex issues to HR Business Partners or Senior HR Consultants when needed.
• Identify legal and governmental reporting regulations affecting HR practices.
• Maintain knowledge of multi-state employment law compliance for clients.
• Draft customer position descriptions and employee handbooks; participate in client meetings.
• Assist on HR compliance audits and analyses for Elite customers.
• Communicate with stakeholders via phone, email, and Teams.
• Maintain confidentiality of customer and company information.
• Aim for continuous quality improvement and stay updated with technology.

Skills

HR compliance

Customer service

Communication

Time management

Microsoft Office

Adobe Fly er

Education

Bachelor's degree

PHR/SHRM certification desired

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

The isolved HR Consultant is responsible for identifying, evaluating, and resolving HR related issues for customers and provide support to customer projects. HR Consultants are the backbone of the department, performing most customers' deliverables. Enhanced knowledge of isolved functionality is required. Level II is dependent upon ability to take on more complex projects, heightened communication and time management skills, and department need.

Core Job Duties

• Manage a queue of inquiries/requests/projects in support of the Defined HR team/clients.
• Provides client support advising on HR topics received via on demand phone and email support.
• Know when to escal complex situations to HR Business Partners or Senior HR Consultants.
• Identify legal and governmental reporting regulations affecting HR practices and ensuring that customer policies, procedures and processes are in compliance.
• Maintain working knowledge of multi state employment law compliance to best serve all isolved clients.
• Draft customer position descriptions and employee handbooks; participate in client meetings for same.
• Support clients and/or HR Business Partners on projects such as HR compliance audit for Elite customers, FLSA and Independent Contractor Analyses, etc.
• Communicates efficiently and effectively with all stakeholders over the phone, via email, using Microsoft Teams, etc.
• Maintain total confidentiality with customer and company information.
• Work toward continuous quality improvement.
• Stay current with changing technology, including software programs. Uphold, support, and promote all company policies and procedures.

Minimum Qualifications

• Proficient in multi jurisdictional HR compliance.
• Proven effective oral and written communications skills.
• Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer.
• Have excellent customer service and relationship building skills. Be professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
• Have strong time management skills. Able to handle multiple priorities simultaneously. Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
• Be detail oriented, accurate, organized, and proficient in professional communications.
• Be a self starter and collect and analyze data, as well as problem solve in a fast paced environment.
• Bachelor's degree (B. A.) from four year college or university; and a minimum of two (2) years' related HR Generalist experience and/or training for HR Consultant I and three (3) to five (5) years related HR Generalist experience and/or training for HR Consultant II; or equivalent combination of education and experience.
• PHR and/or SHRM – strongly desired.
• Typically requires a minimum of 6+ years of related experience.

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.