HR Business Partner, Sub-Same Day Fulfillment Centers (SSD-FC)

Amazon.com Services LLC; San Leandro (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Amazon.com Services LLC is seeking an HR Business Partner to provide HR generalist support to a large population of hourly employees and business leaders. The role emphasizes leadership development, employee experience, and operational excellence, with a focus on utilizing data-driven insights to drive business impact.

The partner will collaborate with business leaders to deliver initiatives on talent management, employee engagement, and internal customer service, and may lead a team of

Qualifications

• Bachelor's degree or 2+ years of Amazon experience.
• 2+ years of human resources or equivalent (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience.

Responsibilities

• Improve site effectiveness by identifying systemic patterns and ensuring fair policy application.
• Use data analytics to identify trends and drive proactive site-level improvements.
• Execute and monitor employee engagement strategies and recognition programs.
• Coach leaders on people management, performance feedback, and complex employee relations.
• Partner with leaders to ensure equitable talent practices across selection and development decisions.
• Drive adoption of HR technology solutions, AI, and self-service tools while maintaining high-touch service.

Skills

Data analytics

People management

HR policies

Education

Bachelor's degree

Job description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Business Partner provides HR generalist support to a large population of hourly employees and business leaders, bringing expertise in leadership development, employee experience, and operational excellence.

In this role, you will partner with business leaders to deliver HR initiatives focused on talent management, employee engagement, and internal customer service. Success requires leveraging data-driven insights and understanding the importance of HR metrics to drive business impact. You may also lead a team of entry-level HR employees and own projects that enhance the employee experience.

The HR Business Partner balances strategic and tactical responsibilities, driving organizational success through partnership with leaders. They execute core PXT processes while providing guidance on talent processes, performance management, and cultural initiatives. By building trust and influence through sound business acumen, they manage increasingly complex issues and deliver solutions that enhance both employee experience and business outcomes.

You will be expected to work onsite at an Amazon facility.

Key job responsibilities

• Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk. Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
• Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level. Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
• Execute and monitor employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
• Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters. Support leaders in building inclusive, high-performing teams.
• Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.
• Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.

A day in the life

Your day will be a dynamic blend of strategic thinking and data-driven decision-making. You'll focus on driving organizational effectiveness and employee engagement, leveraging advanced analytics and AI-enabled tools to identify trends, anticipate business needs, and develop solutions that enhance workplace experience and deliver measurable results.

From coaching leadership teams on workforce and talent management to driving HR process excellence, you'll collaborate with business leaders to develop forward-looking strategies focused on operational objectives and team effectiveness. You'll build strong partnerships across all levels of the organization while contributing to meaningful workplace improvements.

Success in this role comes from your ability to navigate organizational dynamics, lead change initiatives, and make high-judgment decisions in ambiguous situations. Through a combination of business acumen, data-driven insights, and strategic partnerships, you'll help create a workplace culture where employees feel valued and empowered, while driving long-term organizational success and adaptability in a rapidly evolving business landscape.

About the team

Sub-Same Day Fulfillment Centers (SSD-FC) are an integral part of meeting Amazon's customer promise through Prime same-day delivery. In tandem with its Rapid and Rural Logistics business parallels, these locations strive to serve over 80% of Prime customer demands across North America. - And with people at the heart of it all, our commitment to provide HR functional excellence continues and grows.

Known as People, Experience and Technology (PXT) , our HR team members are present onsite to help drive tactical leadership direction, while providing top-notch internal customer support. PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.

Basic Qualifications:

• Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
• 2+ years of human resources or equivalent (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing) experience