HR Business Partner - Client Services

Alcott HR; Maywood (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Alcott HR seeks a Human Resources Business Partner (HRBP) to serve as the primary contact for clients with high volume and complex needs. You will manage day-to-day HR activities and grow client relationships through consultation, guidance, and issue resolution.

Responsibilities include advising on engagement, performance, investigations, policy development, and training initiatives, plus collaboration with HR, Payroll, Benefits, and Compliance teams. Some travel is expected.

Qualifications

• Minimum of 5 years of HR professional experience.
• Bachelor's degree in business administration or human resources preferred.
• PHR or SHRM-CP certification preferred.
• Understanding of HR segment business challenges.
• Experience with benefits, payroll, risk management and client support.

Responsibilities

• Serve as primary contact for clients' HR needs and ensure compliance with laws.
• Provide account management for high-volume or complex client needs.
• Develop and maintain effective client relationships.
• Conduct client visits (virtual and in-person) to boost satisfaction; travel possible.
• Advise clients on engagement, performance, investigations, and terminations.
• Assist with handbook creation, training, and policy development.
• Partner with HR, Payroll, Benefits, Compliance, and other teams to resolve issues.
• Support smooth transitions from implementation for new clients.
• Lead or participate in HR education sessions and internal projects.

Skills

Interpersonal skills

Communication skills

CRM software

Problem solving

Client management

Education

Bachelor's degree

Tools

CRM

Job description

Human Resources Business Partner (HRBP)

Alcott HR is seeking a Human Resources Business Partner (HRBP) to serve as the primary point of contact for clients with high volume and/or complex business needs. The HRBP will manage day-to-day Human Resources activities for clients and their worksite employees. They will grow the client relationship by providing consultation, guidance, and problem resolution within the assigned client portfolio. Additionally, the HRBP will contribute to Alcott's process improvement and change management initiatives.

Here’s what you’ll do:

• Serve as the primary contact for clients' human resources needs, ensuring compliance with all applicable federal, state, and local laws
• Provide account management for clients with high volume and/or complex business needs as it relates to Alcott's services
• Develop and maintain effective business relationships with clients
• Conduct client visits (virtual and in-person) to develop and enhance client satisfaction. Some local travel is required, out of state travel possible
• Act as a resource and advisor to clients on human resources matters such as employee engagement, employee relations, performance management, progressive discipline, coaching, leave of absence, employee complaints/investigations, and exit strategies/termination
• Manage employee handbook creation, facilitate training initiatives, and support development of clients' policies and procedures
• Demonstrate proficiency and confidence with technology applications and other tools necessary to perform the role and to assist other team members
• Provide product information and facilitate introductions for technology and Alcott service solutions based on analysis of client needs.
• Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients
• Work collaboratively across HR, Payroll, Benefits, Compliance, Workers' Compensation/Risk, Tax, and other teams to resolve complex client issues and promote a positive, teamwork first work environment.
• Ensure a smooth transition from implementation for new clients
• Serve as an advocate for enhancement efforts, actively participating in team projects designed to develop/enhance tools and practices
• Demonstrate leadership within the scope of the role to inspire others within the department and across service teams
• Attend HR meetings and participate in HR educational workshops. Research and present HR topics of interest at staff meetings
• Conduct training for incoming HR staff in areas of expertise
• Participate in special projects within the HR department
• Partner with senior leadership by escalating client issues, concerns or complex scenarios that require higher-level decision-making
• Other duties as assigned

Qualifications & Skills:

• Minimum of 5 years of HR professional experience
• Bachelor's degree (business administration or human resources) preferred
• PHR or SHRM-CP certified is preferred
• Understanding of Human Resource segment business challenges
• Knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support.
• Previous PEO industry and/or client service delivery experience are ideal
• Exceptional interpersonal skills and effective conflict resolution
• Exceptional verbal and written communication skills
• Proficiency with complex problem resolution
• Ability to manage high volume and complex client needs
• Ability to work with c-suite and executive level partners
• Understanding of the importance of integrity and keeping confidentiality
• Able to conduct presentations and perform demos as needed
• Proficient written communications skills
• CRM skills required
• Adept at learning new technology

Compensation:

$70,000 - $90,000 annually, commensurate with experience

About Alcott HR

At Alcott HR, we have a Passion for People and Performance™. We empower leaders to focus on their core business purposes and meaning, which enables them to more quickly and efficiently grow their business. Alcott HR provides clients and business owners with customized solutions for running their business, including HR best practices, regulatory compliance, payroll, training and development, employee benefits, risk management support, workers' compensation insurance and employment related administration. We serve a diverse group of successful profit and not for profit businesses across the U.S. Get to know us by visiting www.alcotthr.com.

Alcott HR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Alcott HR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.