Overview
We are a proud work‑from‑office company. If you are ready to work on‑site in a dynamic, global environment, we would love to hear from you.
About Us
Vensure Employer Solutions is a leading HR technology and services organization headquartered in Chandler, Arizona. We serve over 95,000 businesses and process more than $135 B in annual payroll, providing a comprehensive portfolio of HR/HCM technology, managed services, and global business‑process outsourcing solutions.
Position Summary
The Human Resources Business Partner delivers tailored HR solutions that drive client success, retention, and growth. The role specializes in resolving complex issues, ensuring compliance with employment laws, and providing a seamless client experience through proactive consultation and ongoing support.
Essential Duties and Responsibilities
- Partner with executive‑ and elite‑tier HR clients, with a strong emphasis on HR compliance.
- Build deep understanding of client business models, workforce practices, goals, and operational drivers.
- Provide expert guidance across industries, incorporating state and federal employment and payroll regulations, including multi‑state compliance.
- Deliver customized, best‑practice HR solutions aligned with internal standards, proactively reducing risk and liability.
- Resolve complex employee relations matters and investigations through timely, well‑documented consultation and follow‑up.
- Advise on a broad range of employment issues, including investigations, coaching and counseling, reductions in force, ADA, PWFA, leaves of absence, terminations, and related matters.
- Develop and recommend HR tools and programs such as handbooks, job descriptions, compensation and PTO plans, performance management systems, and hiring/onboarding processes.
- Identify and escalate legal and regulatory concerns, facilitating resolution and supporting client retention efforts.
- Encourage adoption of HR compliance training, tools, products, and services to enhance client operations.
- Accurately document all client interactions within the HRIS and leverage data, reports, and technology to identify trends.
- Collaborate cross‑functionally with internal teams, brokers, and stakeholders to manage escalations and execute service plans.
- Manage client expectations in a fast‑paced environment while monitoring service delivery, SLAs, and annual deliverables.
- Communicate compliance updates to clients through various channels and support continuous process improvement initiatives.
- Maintain current knowledge of employment laws and HR best practices through ongoing training and professional development.
- Regular, on‑site attendance is essential due to the need for secure access to systems, collaboration on sensitive technical matters, and participation in operational meetings.
- Some domestic travel will be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions.
Marginal Functions
- Build, maintain, and promote relationships with team members, peers across disciplines, and all other company team members to ensure effective coordination of communications and services affecting clients.
- Attend webinars and training to stay up to date on best practices.
- Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
Strong organizational, time‑management, and technical skills; personable, articulate, and professional. Demonstrated expertise in HR best practices and compliance with federal, state, and local employment laws. Proficiency across multiple HR disciplines, including employee relations, organizational assessment, performance management, recruitment, compensation, and benefits. Excellent verbal and written communication skills with the ability to engage at all levels and cultures. Outstanding customer‑service orientation. Bilingual proficiency in English and Spanish preferred. Consistent adherence to KPIs, SOPs, policies, and guidelines. Skilled in change‑management principles and handling multiple client demands simultaneously. Sound judgment, high ethical standards, and ability to manage confidential information appropriately. Strong business acumen and problem‑solving capabilities.
Education & Experience
Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of experience, skills, and education. 3–5 years of HR experience required. Experience with Microsoft Office, HRIS, and payroll platforms preferred. PRISM and PEO experience considered a plus. Valid, non‑restrictive driver’s license required.
Required Licenses and Certifications
PHR, SPHR, SHRM‑CP, or SHRM‑SCP certification preferred.
Physical, Mental, and Communication Demands
Physical Demands
- Primarily sedentary work, sitting for extended periods at a desk or computer.
- Frequent use of hands and fingers to operate keyboard, mouse, and other office equipment.
- Occasional movement within the office and while traveling to client sites.
- Minimal lifting or carrying of light office materials.
Mental Demands
- Requires sustained attention and concentration to analyze complex HR issues, regulatory requirements, and client data.
- Frequent use of logic, reasoning, and judgment to make timely, accurate decisions under pressure.
- Ability to perform root‑cause analysis, assess risk, and develop compliant, practical solutions.
- Requires mental flexibility to respond to changing regulations, client needs, and business priorities.
- Capacity to manage stressful situations, conflict, and sensitive employee relations matters while maintaining composure.
Communication Demands
- Frequent verbal communication with clients, business owners, executives, employees, brokers, and internal teams via phone, video, and in‑person discussions.
- Regular written communication, including emails, documentation, reports, policies, and system entries.
- Ability to explain complex HR, legal, and compliance concepts to diverse audiences.
- Active listening to gather information and respond appropriately.
- Documentation of client communications, recommendations, and outcomes in designated systems.
Environmental Conditions
The position is performed in a professional office environment with standard office equipment, climate control, and typical office lighting. Minutes of screen time, in‑person collaboration, meetings, and some standing or walking during client visits are typical. The role may involve periods of sitting during travel and meetings.
Disclaimer
This job description does not list all duties. The employee may be required to perform other job‑related tasks. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Benefits
- Health insurance: medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: PTO, holidays, parental leave, and sick leave as required by state law.
- Life insurance, short‑term disability, long‑term disability, employee assistance program (EAP).
- Flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Legal Notice
Eligibility for benefits is subject to legal and company policy requirements. Any other benefits of which you are eligible may be offered at the discretion of Vensure Employer Solutions.
Equal Employment Opportunity
Vensure Employer Solutions is an equal‑employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other characteristic protected by law.