HR Business Partner, AMZL

Amazon Inc.; Wilmington (MA); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Amazon Inc. is seeking an HR Business Partner in Massachusetts to support hourly employees and business leaders with talent management, engagement, and operational excellence. You will blend strategic initiatives with hands-on HR support to improve the employee experience.

You'll lead data-driven programs, coach leaders on performance, and drive equitable talent practices while collaborating with the PXT organization in a fast-paced, onsite environment at an Amazon facility.

Qualifications

• Partner with business leaders to deliver HR initiatives focused on talent management, employee engagement, and internal customer service.
• Leverage data-driven insights and HR metrics to drive business impact.
• You may lead a team of entry-level HR employees and own projects that enhance the employee experience.
• Balance strategic and tactical responsibilities, driving organizational success through partnership with leaders.

Responsabilités

• Improve site effectiveness by identifying systemic patterns and ensuring fair policy application while maintaining compliance.
• Use data analytics to identify trends and implement proactive solutions at the site level.
• Execute and monitor employee engagement strategies and recognition programs.
• Coach leaders on performance feedback, team development, and complex employee relations matters.
• Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions.
• Drive adoption of HR technology, AI, and self-service tools while maintaining high-touch service delivery.

Connaissances

Data analytics

Employee engagement

People management

Leadership development

HR policy compliance

Outils

HR software

AI tools

Description du poste

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Business Partner provides HR generalist support to a large population of hourly employees and business leaders, bringing expertise in leadership development, employee experience, and operational excellence.

In this role, you will partner with business leaders to deliver HR initiatives focused on talent management, employee engagement, and internal customer service. Success requires leveraging data-driven insights and understanding the importance of HR metrics to drive business impact. You may also lead a team of entry-level HR employees and own projects that enhance the employee experience.

The HR Business Partner balances strategic and tactical responsibilities, driving organizational success through partnership with leaders. They execute core PXT processes while providing guidance on talent processes, performance management, and cultural initiatives. By building trust and influence through sound business acumen, they manage increasingly complex issues and deliver solutions that enhance both employee experience and business outcomes.

You will be expected to work onsite at an Amazon facility.

Key job responsibilities

• Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high-judgment decisions that align with policy intent while minimizing risk. Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
• Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level. Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
• Execute and monitor employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
• Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters. Support leaders in building inclusive, high-performing teams.
• Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.
• Drive adoption of HR technology solutions, AI, and self-service tools, ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.

A day in the life

Your day will be a dynamic blend of strategic thinking and data-driven decision-making. You'll focus on driving organizational effectiveness and employee engagement, leveraging advanced analytics and AI-enabled tools to identify trends, anticipate business needs, and develop solutions that enhance workplace experience and deliver measurable results.

From coaching leadership teams on workforce and talent management to driving HR process excellence, you'll collaborate with business leaders to develop forward-looking strategies focused on operational objectives and team effectiveness. You'll build strong partnerships across all levels of the organization while contributing to meaningful workplace improvements.

Success in this role comes from your ability to navigate organizational dynamics, lead change initiatives, and make high-judgment decisions in ambiguous situations. Through a combination of business acumen, data-driven insights, and strategic partnerships, you'll help create a workplace culture where employees feel valued and empowered, while driving long-term organizational success and adaptability in a rapidly evolving business landscape.

About the team

Amazon Logistics' (AMZL) goal is to provide customers with an incredible package delivery experience. We partner with a network of independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.