HR Business Partner, AMZL

Amazon; Belton (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Amazon Logistics seeks an HR Business Partner to provide HR generalist support for hourly employees and leaders. You will leverage data analytics to detect trends, drive proactive solutions, and enhance employee experience and business performance.

The role includes coaching leaders on people management, promoting inclusive talent practices, and adopting HR tech and AI-enabled tools to improve service delivery while maintaining policy compliance.

Qualifications

• Bachelor's degree required.
• 2+ years HR experience or equivalent (operations, customer service, retail, distribution, etc.).
• Experience supporting or leading employee-focused processes (onboarding, benefits, investigations, training, talent management).

Responsibilities

• Provide HR generalist support to a large population of hourly employees and business leaders.
• Identify systemic patterns, root causes, and implement compliant policies with minimal risk.
• Lead employee engagement strategies and recognition programs; enable leaders to improve experience.

Skills

HR generalist experience

Coaching & influencing

data analytics

AI-enabled tools

employee engagement

Education

Bachelor's degree

Master's degree or MBA

Tools

HR technologies

Job description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Business Partner provides HR generalist support to a large population of hourly employees and business leaders, bringing expertise in leadership development, employee experience, and operational excellence.

Key Job Responsibilities

• Improve site effectiveness by identifying systemic patterns, addressing root causes, and making high‑judgment decisions that align with policy intent while minimizing risk. Establish and implement mechanisms that ensure consistent, fair application of policies while maintaining compliance with evolving regulations.
• Use data analytics to identify emerging trends, predict future challenges, and implement proactive solutions at the site level. Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.
• Execute and monitor employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights, identify early signs of disengagement, and partner with leaders to drive targeted improvements.
• Coach Business Leaders on effective people management practices, including performance feedback, team development, and complex employee relations matters. Support leaders in building inclusive, high‑performing teams.
• Partner with leaders to ensure equitable talent practices across selection, development, and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.
• Drive adoption of HR technology solutions, AI, and self‑service tools, ensuring effective utilization while maintaining focus on high‑touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.

A Day in the Life

Your day will be a dynamic blend of strategic thinking and data‑driven decision‑making. You'll focus on driving organizational effectiveness and employee engagement, leveraging advanced analytics and AI‑enabled tools to identify trends, anticipate business needs, and develop solutions that enhance workplace experience and deliver measurable results.

From coaching leadership teams on workforce and talent management to driving HR process excellence, you'll collaborate with business leaders to develop forward‑looking strategies focused on operational objectives and team effectiveness. You'll build strong partnerships across all levels of the organization while contributing to meaningful workplace improvements.

Success in this role comes from your ability to navigate organizational dynamics, lead change initiatives, and make high‑judgment decisions in ambiguous situations. Through a combination of business acumen, data‑driven insights, and strategic partnerships, you'll help create a workplace culture where employees feel valued and empowered, while driving long‑term organizational success and adaptability in a rapidly evolving business landscape.

About the Team

Amazon Logistics' (AMZL) goal is to provide customers with an incredible package delivery experience. We partner with a network of independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

Basic Qualifications

• Bachelor's degree
• Experience supporting or leading employee‑focused processes including onboarding, benefits, investigations, training or talent management
• 2+ years of human resources experience or equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing)

Preferred Qualifications

• Master's degree, or MBA
• Experience supporting operational environments (manufacturing, distribution, or similar)
• Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end‑user experience
• Demonstrated ability to build effective partnerships with business leaders
• Experience handling employee relations matters and conducting workplace investigations
• Strong coaching and influencing skills with ability to guide leaders through complex situations
• Experience supporting employee engagement and development initiatives with measurable impacts on employee retention or satisfaction

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.