HR Business Partner

InvoiceCloud, Inc.; Boston (MA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Flexible Time Off & paid holidays

Mental health resources

Parental leave

Job summary

InvoiceCloud, Inc. in Boston is seeking a skilled HR Business Partner to partner with leaders and employees across the organization, advancing talent strategy and organizational effectiveness.

The role requires a proactive, trusted partner capable of independently managing HR initiatives and advising leaders while driving impactful people strategies across the business.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5+ years in a progressive HR, HRBP, or HR Operations role.
• Experience with employee relations, performance management, and talent processes.
• Strong communication and stakeholder management skills.
• Strong project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Analytical mindset with data-driven decision making.
• Strong understanding of generative AI tools and how to apply them to daily work.
• Experience with HR systems (Workday, Greenhouse) preferred.

Responsibilities

• Support leaders and employees across the organization and advance talent strategy.
• Drive organizational effectiveness and improve the employee experience.
• Partner with managers on performance, promotions, and HR processes.
• Lead and support HR analytics, reporting, and KPI tracking.
• Leverage AI-enabled tools to improve HR outputs while protecting data privacy.
• Collaborate with cross-functional teams to implement talent initiatives and programs.

Skills

Employee relations

Performance management

Talent processes

Stakeholder management

Project management

Analytical mindset

Generative AI tools

Workday

Greenhouse

Education

Bachelor’s degree or equivalent experience

Tools

Workday

Greenhouse

Job description

About InvoiceCloud

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives. To learn more, visitInvoiceCloud.com.

Position Overview

We are seeking a highly skilled and results-oriented Boston based HR Business Partner to support leaders and employees across the organization. This role will play a key part in advancing InvoiceCloud’s mission by driving talent strategy, improving employee experience, and enabling organizational effectiveness.

The ideal candidate operates as a proactive, trusted partner—capable of independently managing HR initiatives, advising leaders, and driving impactful people strategies across the business.

Success Profile

This role is anchored in our company’s core competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.

Builds Effective Teams

• Partner with leaders on talent management, succession planning, and organizational design to enable high-performing teams
• Coach managers on leadership effectiveness, feedback practices, and employee development
• Identify organizational gaps and implement people strategies that support scalability and performance
• Collaborate cross-functionally and geographically with Recruiting, Learning & Development, and Finance to align talent strategies with business goals

Drives Engagement

• Lead engagement initiatives, including survey execution, data analysis, and action planning with leaders
• Design and support programs that enhance employee experience across the lifecycle
• Use insights from engagement data and exit interviews to identify trends and drive improvements; leveraging AI tools to improve efficiency of outputs
• Partner with HR teams to implement initiatives that strengthen culture and retention

Takes Ownership

• Independently manage employee relations matters with sound judgment, discretion, and a balanced approach
• Partner with managers on Performance Improvement Plans (PIPs),
• Own HR processes including promotions, job changes, and Workday system updates
• Drive reporting and analytics, including OKRs, KPIs, and workforce metrics to inform business decisions
• Leverage AI-enabled tools to support HR analytics, reporting, and process efficiency while ensuring data accuracy and confidentiality

Requirements

• Bachelor’s degree or equivalent experience
• 3–5+ years of experience in a progressive HR, HRBP, or HR Operations roles
• Experience with employee relations, performance management, and talent processes
• Strong communication and stakeholder management skills
• Strong project management and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with ability to use data to inform decisions
• Strong understanding of generative AI tools and how to encorporate them into daily work to drive efficiency
• Experience with HR systems (Workday, Greenhouse, etc.) preferred

Benefits:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & backup care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Base Compensation Range

$110,000—$125,000 USD

InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.

If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact [e-mail].