HR Benefits Operations Analyst

Citi; New York (NY); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Citi is seeking an HR Benefits Operations Analyst trainee to support LATAM benefits and time & absence processes. The role involves reviewing requests, ensuring timely completion, and interpreting data to advise employees.

Strong Excel and Microsoft Office skills are required, along with the ability to manage multiple tasks and deadlines in a hybrid work environment in Costa Rica.

Qualifications

• 1-2 years relevant experience.
• Proficient in Microsoft Office with an emphasis on MS Excel.
• Ability to meet deadlines while dealing with multiple priorities.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• The Benefits Analyst 1 performs business analysis for Benefits and Time & Absence operations organization for LATAM Region.
• Maker-checker process for each task developed in the team.
• Manage daily requests received via Service Now and Workday, make sure those are completed on time.
• Ensures that reward practices are compliant with the relevant regulatory recommendations and requirements
• Interprets data and makes recommendations for our employees based on the type of requests received.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

MS Excel

Microsoft Office

Time management

Communication

Education

Bachelor's degree/University degree or equivalent experience

Job description

HR Benefits Operations Analyst

Job Req Id:

261003280

Location(s):

Heredia, Provincia de Heredia, Costa Rica

Job Type:

Hybrid

Posted:

Oct. 29, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Benefits Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes and data related to HR BENEFITS for LATAM, these include Health and Insurance, Pension and Retirement and some Time & Absence processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• The Benefits Analyst 1 performs business analysis for Benefits and Time & Absence operations organization for LATAM Region
• Maker-checker process for each task developed in the team.
• Manage daily requests received via Service Now and Workday, make sure those are completed on time.
• Ensures that reward practices are compliant with the relevant regulatory recommendations and requirements
• Interprets data and makes recommendations for our employees based on the type of requests received.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-2 years relevant experience
• Proficient in Microsoft Office with an emphasis on MS Excel
• Ability to meet deadlines while dealing with multiple priorities.
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Experience in HR roles
• Advanced English Language required.
• Portuguese is a plus.
• Knowledge in Workday, Service Now (desirable)

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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