HR Assistant (REMOTE)

Lensa; Atlanta (GA); Remote; USD 1,000; Full time

Job summary

A leading company is searching for an HR Assistant II to join their supportive environment. In this role, you will manage inquiries related to Leave and Disability, ensuring a positive employee experience. Strong customer service skills and HR knowledge will be essential as you contribute to the team's goal of effective communication and resolution.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Customer support experience required, especially via phone and chat.
• Ability to handle sensitive HR information.
• Strong communication skills and empathy are essential.

Responsibilities

• Own employee contacts and resolve inquiries effectively.
• Serve as the first contact for Leave and Disability inquiries.
• Collaborate with partner teams to resolve cross-functional issues.

Skills

Customer support

HR knowledge

Communication

Empathy

Research skills

Job description

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Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Aston Carter. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Job Title: HR Assistant II

Job Description

Join a dynamic team where every day is an opportunity to contribute to a supportive environment. Our organization provides exceptional Leave of Absence, Disability, and support services to employees globally. We aim to deliver timely and accurate responses through various contact channels such as phone, web case, and chat. As part of the HR Live Support team, you will be instrumental in creating a world-class employee experience.

Responsibilities

• Take ownership of employee contacts, ensuring each interaction is resolved with a high degree of problem-solving and customer focus.
• Serve as the first point of contact for inquiries related to Leave, Disability, and other HR issues via phone, chat, and email.
• Resolve inquiries using available documentation, escalating when necessary.
• Build trust through empathetic, personalized conversations, adjusting case management plans as needed.
• Respond to issues during leave events, ensuring accurate communication and documentation.
• Use judgment and critical thinking to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodation requests.
• Collaborate with partner teams on process changes to resolve cross-functional issues and update policies.
  
  

Essential Skills

• Experience in customer support, particularly through phone and chat.
• Strong HR knowledge.
• Excellent communication skills.
• Demonstrated ability to show empathy.
• Research skills to find answers and information.
  
  

Additional Skills & Qualifications

• Experience dealing with customers, with exceptional empathy skills.
• Ability to adjust to changing workloads and manage contacts in a fast-paced environment.
• Capability to manage confidential and sensitive information.
• Data privacy awareness and ability to analyze, problem solve, organize, and manage multiple priorities.
  
  

Work Environment

This position is 100% remote. Candidates must have a dedicated workspace in their residence. There is an expectation to be on camera during training and nesting periods.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 28, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Internet Publishing

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