HR Advisory Services Manager (Accessibility and Accommodations)

U.S. Bank; Tempe (AZ); On-site; USD 127,000 - 149,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Sick and Safe Leave

Adoption assistance

Job summary

U.S. Bank is seeking a Manager to lead enterprise accommodations strategy and advisory services, focusing on ADA and accessibility compliance.

The role involves overseeing high‑volume casework, governance, and collaboration with Legal, Employee Relations, and business leaders to ensure compliant, risk-informed outcomes. The ideal candidate will bring extensive experience in employee relations, strong analytical and communication skills, and a proven ability to lead a team while driving

Qualifications

• Typically has 10 or more years experience in employee relations or as an HR Generalist or associated HR position.
• Bachelor’s/Associate degree in Business Administration, HR Management, Industrial Relations, Psychology or related field.

Responsibilities

• Lead end-to-end delivery of accommodations and accessibility advisory services.
• Ensure interactive process is executed consistently across cases.
• Partner with ER, Legal, Facilities and other stakeholders on complex matters.
• Provide guidance on elevated, complex cases and coach advisors during investigations.
• Manage case volume and lead forward-thinking project-based work.

Skills

Employee relations

Leadership

Legal compliance

Analytical skills

Communication skills

Education

Associate or Bachelor’s degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Our centralized HR Advisory Services (HRAS) team is hiring a Manager to support employee needs related to accessibility and accommodations. In this role, you are responsible for leading the delivery of enterprise accommodations strategy and advisory services, ensuring consistent, compliant, and risk informed outcomes aligned with legal requirements and business needs. This role combines deep subject matter expertise in ADA, accessibility, and accommodations with people leadership accountability, driving operational excellence across high-volume casework and complex, escalated matters. The leader will enable effective decision-making through structured processes, strong governance, and partnership with Legal, Employee Relations, and business leaders. They will be focused on supporting all employees by activating our U.S. Bank culture and Core Values through consistent accommodation practices. This leader will be responsible for assisting and auditing execution of day-to-day accommodation case activities. This leader will be responsible for carrying a case volume as well as leadership over a team.

Duties in this role include:

• Lead the end-to-end delivery of accommodations and accessibility advisory services, including remote work, medical, religious, and workplace adjustments.
• Ensure consistent execution of the interactive process, including evaluation of restrictions, essential job functions, and reasonable alternatives.
• Partner with key leaders and stakeholders across the organization (ER Consultants, Legal, Facilities Management, etc.) and third-party on complex or high-risk matters.
• Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service.
• Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult matters with executive savvy.
• Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate.
• Support consistent policy interpretation and application of HR policies.
• Partners with Employee Relations or Legal on complex matters.
• Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations.
• Audit cases and provide coaching and training to advisors via side-by-side coaching and development opportunities during investigations
• Manage a regular case volume support a few business lines directly
• Identify and lead forward thinking project-based work.

Basic Qualifications

• Typically has 10 or more years experience in employee relations or as an HR Generalist or associated HR position
• Associate or Bachelor’s degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree

Preferred Skills/Experience

• More than two years of managerial experience preferred.
• Expertise in handling or advising on complex employee relations matters
• Demonstrates understanding in federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices, and substantial experience in applying those principles to complex workplace issues.
• Strong analytical skills and related ability to identify and interpret data and create/recommend solutions.
• Exceptional interpersonal, oral and written communication skills. Ability to communicate with all levels of employees and leadership, including Managing Committee.
• Must possess keen business judgment and credibility to support appropriate workplace changes considering investigative results and trend analysis.
• Demonstrated ability to exercise discretion and judgment while working collaboratively with a variety of teams
• Ability to lead and influence a team to deliver strong results while developing employees through day to day interactions.
• Project management or continuous improvement skills

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $126,820.00 - $149,200.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.