HR Advisor - Zeeland, MI

Tyson Foods, Inc.; Zeeland (MI); Presencial; USD 28.000 - 48.000; Jornada completa

Descripción de la vacante

Tyson Foods, Inc. is seeking a Customer Support Assistant to provide process and transactional support for HR systems and processes.

This role will be the first point of contact for HR-related queries, routing calls to the People Operations team, and handling data-entry tasks related to hires, terminations, salary adjustments, and other confidential items. The position requires a Bachelor's degree or equivalent, 2+ years in a customer support role, and strong Excel/Word/PowerPoint skills.

Formación

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in a customer support role with data entry experience.
• Proficient in Microsoft Excel, Word, and PowerPoint; HR systems knowledge a plus.

Responsabilidades

• Provide basic navigation support for routine correspondence per procedures.
• Review and update key business processes and master data.
• Collaborate with People Operations to meet service level targets.

Conocimientos

Customer support

Communication

Data entry

Problem solving

Educación

Bachelor's degree or equivalent

Herramientas

Excel

Word

PowerPoint

Descripción del empleo

Job Details

MUST SIT IN ZEELAND, MI PLANT NO REMOTE Work Hours: 2pm - 10:30pm and be able to flex.

The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat and phone support. This position is expected to be a first point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests.

This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items. This position will also monitor various HR inboxes and respond or escalated to the appropriate team, including COE, HR Strategic Partners, or Leadership.

Essential Duties and Responsibilities

• Support - 100% Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support).
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met.

Requirements

• Education: Bachelors degree or equivalent combination of education and experience.
• Experience: 2+ years relevant customer support role and past data entry experience.
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written.
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No.
• Travel: No travel.

All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Other Details

• Relocation Assistance Eligible: No.
• Work Shift: 1ST SHIFT (United States of America).
• Pay Range/Rate: $20.67 - $35.10.
• Incentives: Annual Incentive Plan: No.
• Long-Term Incentive Plan: No.
• Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.
• Any listed amounts represent the base pay range. Additional compensation may be available for this position based on various factors such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonuses. Pay is just one part of Tyson's total compensation package. Tyson will develop an offer based on a candidate's or team member's relevant skills and capabilities, the market data for the role described in this requisition, internal equity, and other information relevant to the candidate and role.
• Hourly Applicants ONLY.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

CCPA Notice. If you are a California resident, and would like to learn more about what categories of personal information we collect when you apply for this job, and how we may use that information, please read our CCAAB Job Applicant Notice at Collection, click here.