HR Advisor - Omaha Plant

Tyson Foods; Omaha (NE); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Tyson Foods is seeking an on-site HR Systems Support associate at the Omaha plant to provide process and transactional support for HR systems, including case resolution via Service Now, chat, and phone. You will serve as a first point of contact for HR-related inquiries and support a high-volume data-entry workflow.

The role requires 2+ years in customer support, strong Excel/Word/PowerPoint skills, and a bachelor’s degree or equivalent.

Qualificações

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in customer support and data entry.
• Proficient in Excel, Word, and PowerPoint; strong communication skills.

Responsabilidades

• Provide first-level support for HR systems via Service Now, chat, and phone.
• Process transactions such as hires, terminations, and salary adjustments; maintain data accuracy.
• Monitor HR inboxes and route issues to COE or People Operations as needed.

Conhecimentos

Customer support

Data entry

Excel

Word

PowerPoint

Formação académica

Bachelor's degree or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Job Details:

MUST SIT ONSITE AT OMAHA PLANT NO REMOTE HOURS. CANDIDATES WILL BE CONSIDERED FOR BOTH 1ST AND 2ND SHIFT. The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat and phone support. This position is expected to be a first point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests.

MUST SIT ONSITE AT OMAHA PLANT NO REMOTE HOURS. CANDIDATES WILL BE CONSIDERED FOR BOTH 1ST AND 2ND SHIFT. The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat and phone support. This position is expected to be a first point of contact with handling all support calls routing to the People Operations team, and other tasks as required to resolve first level support requests. This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items. This position will also monitor various HR inboxes and respond or elevate to the appropriate team, including COE, HR Strategic Partners, or Leadership

Essential Duties And Responsibilities

• Support – 100%
• Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections and employee self-service support)
• Review and update of key business processes and general master data components
• Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met

REQUIREMENTS

• Education: Bachelors degree or equivalent combination of education and experience
• Experience: 2+ years relevant customer support role and past data entry experience
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point.
• Understanding of HR systems and processes is a plus.
• Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written
• Special Skills: Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills. Must be detail-oriented and work well in a team environment. Must be able to work in a fast-paced environment. Must be able to multi-task when applicable. Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization. Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints. Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work resulting in highly satisfied customers; Passion for learning; Familiarity with SAP/HR and Workday not required but highly valued; and team player.
• Supervisory: No.
• Travel: No travel

All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Relocation Assistance Eligible: No

Work Shift:

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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