HPS Case Manager

Amigos de Guadalupe Center for Justice & Empowerment; San Jose (CA); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Case Manager to support families facing homelessness in Santa Clara County. This role involves evaluating client needs, conducting eligibility assessments, and maintaining accurate records while fostering a culture of empowerment and open communication. The ideal candidate will demonstrate initiative and creativity in case management, ensuring clients are actively involved in their planning and goal setting. Join a mission-driven team that values diversity and inclusivity, and make a meaningful impact in the community.

Benefits

Medical coverage

Dental coverage

Vision coverage

Life insurance

Generous paid time off

Paid holidays

Sick time

401(k) retirement plan

Qualifications

• Bilingual in Spanish & English required, with a focus on cultural sensitivity.
• BA degree recommended for effective case management.

Responsibilities

• Evaluate homelessness vulnerability and determine eligibility for programs.
• Maintain client files and ensure compliance with grant requirements.
• Establish effective communication with clients and team members.

Skills

Effective communication skills

Project management

Client-driven case planning

Data entry and record keeping

Cultural sensitivity

Bilingual proficiency in Spanish & English

Education

BA degree recommended

Tools

HMIS (Homeless Management Information System)

Job description

TITLE: HPS Case Manager

REPORTS TO: Housing Manager

CLASSIFICATION: Full-time/Non-exempt

LOCATION: San Jose, CA; on-site

Amigos de Guadalupe's Mission:

Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (Alcance Comunitario), Trusted Information & Referral (Amigos de Confianza), Ta Comunidad Fortalecida) and Case Management (Compañerismo). The Housing Case Manager will be mostly focused on comunidad fortalecida and compañerismo.

Overview of Position:

Reporting to the Housing Manager, the Case Manager will evaluate and determine homelessness vulnerability of families in Santa Clara County, receive intake paperwork and complete eligibility assessments in preparation for program enrollment. The Case Manager will be a liaison between client and the Housing Manager by evaluating, interpreting and determining the needs of clients using effective listening and independent judgment. The Case Manager will perform a variety of clerical operational functions in support of the housing program. Role requires commitment to daily timelines, accurate data entry and record keeping, attention to detail as well as skill to respond effectively and tactfully to inquiries from clients. The case manager actively models and communicates the mission and vision and supports a culture of empowerment, team building, and open communication.

Key Responsibilities:

• Determine eligibility through intake documentation
• Complete assessments and/or application to the appropriate program
• Accurately record time spent on assigned tasks
• Maintain client files and electronic records in HMIS
• Maintain compliance of Destination: Home grant requirements
• Return calls and follow up with current clients on scheduled basis
• Establish and maintain effective communication with clients, team members and others as appropriate as well as consult with other staff regarding client referrals to appropriate housing resources and supportive services

Skills & Abilities:

• Demonstrate initiative, creativity, and assertiveness in implementing housing program
• Develop a comprehensive client-driven case plan with both short-term and long-term goals identified
• Complete a timeline and measures for each goal
• Monitor progress towards goals in regularly scheduled sessions
• Create, evaluate and adjust individual case plans as needed
• Empower clients to become involved in their own planning and goal setting
• Refer clients to appropriate resources to assist with meeting goals
• Maintain client files to include conversations, warnings, progress towards goals and documentation of any incidents
• Collect data necessary to meet funding requirements and statistical reports
• Effective communication skills
• Manage a number of projects and issues simultaneously
• Prioritize and organize information
• Work effectively under pressure
• Ability to work with diverse groups of people
• Demonstrate success with extensive public contact with individuals, small groups and large groups
• Demonstrate flexibility and adaptability
• Perform with tact, patience and sensitivity
• Participate in agency initiatives, special events and other duties as assigned

Qualifications:

• Bilingual proficiency in Spanish & English is required
• BA degree recommended
• Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, sexual orientation, gender identity, gender expression, disability and age
• Must pass a background check

Knowledge:

• Of social issues impacting East San Jose residents

Physical Demands:

To perform essential functions for the role, you should be able to:

• Talk, hear and communicate with both adults and children
• Use hands or fingers to handle objects, tools, or controls
• Walk, sit, and reach with hands and arms
• Occasionally lift or move up to 30 pounds

Compensation and Benefits:

• Hourly Rate: $30.00
• Comprehensive Benefits Package:
• Medical, Dental, Chiropractic, and Vision Coverage
• Life Insurance
• Generous Paid Time off
• Paid Holidays and Sick Time
• 401(k) Retirement Plan

Equal Opportunity Employer Notice:

Amigos de Guadalupe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic under California law.