HPE Technical Solutions Specialist

ingrammicro; Buffalo (NY); Hybrid; USD 51,000 - 81,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan with company match

Job summary

Ingram Micro is seeking a Technical Solutions Specialist to build complete technology solutions and drive sales with reseller and internal partners. You will respond quickly to requests via email, phone, chat, and calendar bookings, and uncover details like budget and close dates to close opportunities.

The role emphasizes collaboration, proactive engagement, and a strong technical product knowledge, with a hybrid work model requiring three days onsite.

Qualifications

• Formal education or hands-on experience with technology products preferred.
• Strong communication skills with customers and partners.
• Proficiency with Microsoft Office products and related software.

Responsibilities

• Build complete technology solutions and identify opportunities to help partners complete the sale with appropriate products and services.
• Respond to reseller and internal partner requests expediently and efficiently via email, phone, online chat, and calendar bookings.
• Identify key opportunity details such as budget, end-user information, and close date.
• Expand opportunities by recommending services, support, warranty, maintenance, and adjacent technology options.
• Support cross-sell conversations by identifying additional products or services to strengthen the solution.
• Maintain productivity, engagement, and service-level metrics while delivering a consistent partner experience.

Skills

Communication skills

Teamwork

Initiative

Following directions

Feedback receptiveness

Education

High school diploma or equivalent

Two-year degree preferred

Tools

Microsoft Office

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Help partners build complete technology solutions and move opportunities forward.

Who we are

Ingram Micro helps businesses access the technology, expertise, and solutions they need to grow. Together with HPE, we're helping partners navigate cloud, networking, AI, and infrastructure transformation.

Technology is moving quickly, and our teams are helping partners stay ahead.

How our team works

The Technical Solutions Specialist team works directly with reseller and internal partners to build complete solutions, identify opportunities, and support the sale of appropriate products and services.

Sometimes that means responding quickly to partner requests by email, phone, online chat, or Microsoft calendar bookings. Other times it means uncovering the end-user need, clarifying budget and close date, and expanding the opportunity with the right services, support, warranty, maintenance, or adjacent technology options.

It's a collaborative, sales-focused role where consistency, responsiveness, technical product knowledge, and strong partner engagement all matter.

This is a hybrid role - 3 days/week onsite - and can be based at one of the following locations:

• Buffalo, NY
• Scottsdale, AZ
• Greer, SC

Our values in action

The ideal candidate is curious, collaborative, and always learning. In this role, you'll work with people across countries and technologies, share ideas openly, and help partners feel more confident navigating complex solutions.

What you'll do

• Build complete technology solutions and identify opportunities to help partners complete the sale with appropriate products and services
• Respond to reseller and internal partner requests expediently and efficiently through email, phone, online chat, and Microsoft calendar bookings
• Identify key opportunity details, including budget, end-user information, business need, and close date
• Expand opportunities by recommending services, support, warranty, maintenance, and adjacent technology options
• Support cross-sell conversations by identifying additional products or services that strengthen the overall solution
• Maintain productivity, engagement, and service-level metrics while delivering a consistent partner experience

What you bring to the role

• Formal education or hands-on experience with technology products preferred
• Effective communication skills with multiple levels of customers, reseller partners, and internal stakeholders
• Proficiency with Microsoft Office products and associated software
• Ability to follow direction while also taking initiative when needed
• Team-oriented mindset with the ability to receive constructive feedback as an opportunity to improve
• High school diploma or equivalent required; two-year degree preferred
• Three years of general experience or two years of functional experience preferred
• Ability to apply acquired job skills, company policies, and procedures to complete assigned tasks

Your growth with us

You'll work with advanced technologies, global teams, and strategic partners while building technical expertise and visibility across the business. Let's shape tomorrow.

#LI-Hybrid

The typical base pay range for this role across the U.S. is USD $50,500.00 - $80,800.00 per year.

The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage