Howden Middle Market - Private Client Account Manager

3416US00 Howden US Services LLC; Boston (MA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Flexible PTO and parental leave

Life and Disability insurance

Job summary

Howden is seeking a Howden Middle Market - Private Client Account Manager in Boston, MA or New Hampshire with a hybrid work schedule. You will manage a portfolio of personal lines and private client accounts, coordinating new business, renewal, endorsements, and coverage reviews while ensuring accuracy and timely delivery.

The role focuses on client relationships, coordinating with producers, underwriters, and internal service partners to retain and grow the book while maintaining meticulous

Qualifications

• Demonstrated experience managing or servicing personal lines, private client, or high‑value personal insurance accounts within a brokerage or agency environment.
• Working knowledge of personal insurance products, policy forms, coverage concepts, carrier processes, renewals, endorsements, and account documentation.
• Ability to manage multiple accounts and deadlines while maintaining accuracy, responsiveness, and strong attention to detail.
• Client-focused professional with sound judgment, a proactive service mindset, and the ability to build trusted relationships.
• Strong analytical and problem-solving skills, with the ability to review coverage information, compare options, identify issues, and coordinate solutions.
• Organized and results-oriented, with the ability to prioritize competing requests, follow through on open items, and elevate appropriately when needed.
• Clear, confident verbal and written communication skills, including the ability to explain insurance information in a practical and client-friendly manner.

Responsibilities

• Manage an assigned portfolio of personal lines and private client accounts, providing timely, accurate, and professional service throughout the policy lifecycle.
• Coordinate new business, renewal, endorsement, cancellation, and remarketing activity, ensuring requests are documented and completed within established service timelines.
• Review client exposures, existing coverage, policy terms, limits, deductibles, and exclusions, and identify items requiring discussion with the client, producer, or carrier.
• Prepare renewal materials, coverage summaries, proposals, applications, and other client-facing documentation in partnership with producers and carrier representatives.
• Obtain quotes and coverage options from insurance markets, compare terms, and support the presentation of appropriate solutions to clients.
• Process policy changes, certificates, evidence of insurance, billing inquiries, and other service requests while maintaining accurate and complete records in the agency management system.
• Monitor open items, renewal milestones, carrier requirements, and client deliverables, escalating concerns promptly and driving issues through resolution.
• Build and maintain trusted relationships with clients by understanding their needs, responding with urgency, and delivering a consistent, high-quality service experience.
• Partner closely with producers, underwriters, carrier representatives, and internal colleagues to support retention, account growth, and coordinated client service.
• Maintain accurate, up-to-date client, policy, activity, and documentation records in the agency management system and other approved platforms.
• Track renewal status, open service items, marketing activity, and account risks, providing clear updates to producers, team leaders, and other stakeholders.
• Support book reviews, client stewardship activities, retention initiatives, and other projects that improve service quality and operational efficiency.
• Participate in cross-functional initiatives, process improvements, and team projects supporting the Middle Market and Private Client businesses.
• Respond to client and account-related inquiries promptly and in line with defined service standards.
• Conduct all account activity in accordance with company policies, procedures, quality standards, and applicable insurance laws and regulations.
• Maintain complete and accurate applications, proposals, policy records, correspondence, approvals, and other required account documentation.
• Protect confidential client information and follow applicable privacy, data security, and record-retention requirements.
• Stay informed about relevant carrier appetite, coverage developments, market conditions, and regulatory changes affecting personal lines and private client accounts.

Skills

Personal lines experience

Private client/accounts

Brokerage environment

Client service mindset

Analytical skills

Microsoft Office

Education

Property & Casualty license (preferred)

Tools

Agency management systems

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head- hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

We are seeking a Howden Middle Market - Private Client Account Managerin Boston, MA or New Hampshire with a hybrid work schedule.

Role Summary

The Howden Middle Market - Private Client Account Managert is responsible for managing and servicing a portfolio of personal lines and private client accounts within the Middle Market team. This role serves as a trusted day-to-day advisor to clients, coordinating policy placement, renewals, endorsements, coverage reviews, and issue resolution across a range of personal insurance products. Working closely with clients, carriers, producers, and internal service partners, the Account Manager delivers responsive service, supports client retention and growth, maintains accurate account records, and helps ensure that all activity is completed in accordance with company standards and applicable regulatory requirements.

What will you be doing?

Account Management Responsibilities. Manage an assigned portfolio of personal lines and private client accounts, providing timely, accurate, and professional service throughout the policy lifecycle. Coordinate new business, renewal, endorsement, cancellation, and remarketing activity, ensuring requests are documented and completed within established service timelines. Review client exposures, existing coverage, policy terms, limits, deductibles, and exclusions, and identify items requiring discussion with the client, producer, or carrier. Prepare renewal materials, coverage summaries, proposals, applications, and other client-facing documentation in partnership with producers and carrier representatives. Obtain quotes and coverage options from insurance markets, compare terms, and support the presentation of appropriate solutions to clients. Process policy changes, certificates, evidence of insurance, billing inquiries, and other service requests while maintaining accurate and complete records in the agency management system. Monitor open items, renewal milestones, carrier requirements, and client deliverables, escalating concerns promptly and driving issues through resolution.

Client and Carrier Relationships. Build and maintain trusted relationships with clients by understanding their needs, responding with urgency, and delivering a consistent, high-quality service experience. Partner closely with producers, underwriters, carrier representatives, and internal colleagues to support retention, account growth, and coordinated client service.

Reporting & Projects. Maintain accurate, up-to-date client, policy, activity, and documentation records in the agency management system and other approved platforms. Track renewal status, open service items, marketing activity, and account risks, providing clear updates to producers, team leaders, and other stakeholders. Support book reviews, client stewardship activities, retention initiatives, and other projects that improve service quality and operational efficiency. Participate in cross-functional initiatives, process improvements, and team projects supporting the Middle Market and Private Client businesses. Respond to client and account-related inquiries promptly and in line with defined service standards.

Compliance, Documentation & Market Awareness. Conduct all account activity in accordance with company policies, procedures, quality standards, and applicable insurance laws and regulations. Maintain complete and accurate applications, proposals, policy records, correspondence, approvals, and other required account documentation. Protect confidential client information and follow applicable privacy, data security, and record-retention requirements. Stay informed about relevant carrier appetite, coverage developments, market conditions, and regulatory changes affecting personal lines and private client accounts.

What are we looking for?

Qualifications: Demonstrated experience managing or servicing personal lines, private client, or high-value personal insurance accounts within a brokerage or agency environment. Working knowledge of personal insurance products, policy forms, coverage concepts, carrier processes, renewals, endorsements, and account documentation. Ability to manage multiple accounts and deadlines while maintaining accuracy, responsiveness, and strong attention to detail. Client-focused professional with sound judgment, a proactive service mindset, and the ability to build trusted relationships. Strong analytical and problem-solving skills, with the ability to review coverage information, compare options, identify issues, and coordinate solutions. Organized and results-oriented, with the ability to prioritize competing requests, follow through on open items, and elevate appropriately when needed. Ability to interpret and consistently follow policies, procedures, documentation standards, and compliance requirements. Clear, confident verbal and written communication skills, including the ability to explain insurance information in a practical and client-friendly manner. Collaborative team player who works effectively with producers, carrier partners, and colleagues across functions. Self-motivated with a proactive approach to learning, professional development, and continuous improvement. Proficient in Microsoft Office applications and agency management systems; an active Property & Casualty license, or the ability to obtain one within the required timeframe, is preferred.

Compensation and Benefits

The expected base salary range for this role is $110,000 - $125,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as exempt under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new. We support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.